大廳

La Quinta Inn & Suites by Wyndham Yakima Downtown的評分

2.5 out of 5
La Quinta Inn & Suites by Wyndham Yakima Downtown
1001 E Staff Sgt Pendleton Way, Yakima, WA

評論

7.8

不錯哦

10 分,有夠讚;440 則評論中有 185 則" "
8 分,不錯哦;440 則評論中有 122 則" "
6 分,一般般;440 則評論中有 63 則" "
4 分,不太好;440 則評論中有 32 則" "
2 分,很糟糕;440 則評論中有 38 則" "

8.0/10

整潔度

8.4/10

員工素質

7.8/10

設施服務

7.4/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

guanghui

喜歡:整潔度、員工素質和住宿環境和硬體
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Tisha,Lethbridge

喜歡:員工素質、設施服務和住宿環境和硬體
Nicely renovated!!!
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Jeri

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stay was great. Front desk was very helpful.
於 2024 年 5 月住了 2 晚
Louis G 於 2024年5月20日回覆
Dear Jeri:Thank you so much for your wonderful feedback, we will continue on the road of excellence, offering our guests the best customer service.Thanks

8/10 不錯哦

Adrienne

寵物同遊, 團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The couch bed in our room had a bend to it amd was uncomfortable for 1 adult. Had to sleep opposited end of the bed due to the bend
於 2024 年 5 月住了 1 晚
Louis G 於 2024年5月20日回覆
Dear Adrienne:Thank you for letting us know about the issue experienced during your stay, we looked into it and we assure you it has been taken care of.thank you for staying with us.

10/10 有夠讚

Cheryll

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Everything was clean and comfortable. We enjoyed our stay!
於 2024 年 5 月住了 1 晚
Louis G 於 2024年5月20日回覆
Dear Cheryll:Thank you so much for sharing your experience about your stay with us, we appreciate it and we are glad your stay was a wonderful one.thanks again for your review.

10/10 有夠讚

Jessica,tekoa

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great room amazing staff and just all together good time
於 2024 年 5 月住了 1 晚
Louis G 於 2024年5月20日回覆
Dear Jessica:Thank you so much for the feedback, we are so happy you had a great stay and enjoyed all of our amenities. we are delighted we exceeded your expectations.

8/10 不錯哦

Sonia

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beds were great, newly remodeled so all was well done. Staff was friendly, and the fitness room equipment was all brand new…loved it!
於 2024 年 5 月住了 1 晚
Louis G 於 2024年5月15日回覆
Dear Sonia:Thank you so much for your kind review, we are so delighted that you enjoyed your stay and loved our renovated rooms.

10/10 有夠讚

Gurinder,Victoria

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great property, renovated, clean and super friendly staff.
於 2024 年 5 月住了 1 晚
LouisG 於 2024年5月12日回覆
dear Gurinder:thank you so much for your review and rating, we appreciate it!, Thanks

8/10 不錯哦

Lisa

不喜歡:住宿環境和硬體
the coffee maker in the room was broken and wouldn't close properly. I called the front desk in the morning. It was mother's day and this outting was a treat to myself. I was told that there was nothing they could do to help me. I asked if they could borrow one from an empty room and they told me no as the maintenance man usually does that and "it's his day off." I was told to come downstairs and get coffee. A hotel is supposed to specialize in customer service and this was the worst customer service I've experienced.
於 2024 年 5 月住了 1 晚
Louis G 於 2024年5月16日回覆
Dear Lisa:Thank you so much for letting us know about your experience during your recent stay. I am very sorry that you got to go through those hassles due to the malfunction of the coffee maker and the poor service you received when you brought this to our attention and I assure you this is not the way we operate, I apologize for everything.

4/10 不太好

Scott

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 4 月住了 2 晚
Louis G 於 2024年5月12日回覆
Dear Scott:we are sorry that we did not meet your expectations. we apologize for any issues encountered during your stay.

6/10 一般般

Scott

情侶出遊, 寵物同遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The staff was horrible. The room was nice minus the fault going off in the fire alarm room all night. It was nicely remodeled but the staff including the manager was horrible. I asked to speak with the manager and was told he could not be bothered with customer complaints.
於 2024 年 4 月住了 1 晚
Louis G 於 2024年5月12日回覆
Dear Scott:I am sorry that you had issues during your stay at our establishment and for your review it looked like they were not addressed properly. We apologize for that. I am appalled you were told the manager was not available, I assure you we will retrain our front desk and take the proper measure so this doesn't happen again to other guests.

8/10 不錯哦

Wendy

家庭旅遊
Very pleased with the room and the breakfast was great ! Staff very nice. Would stay again
於 2024 年 5 月住了 2 晚
Louis G 於 2024年5月5日回覆
Dear Wendy:thank you so much for your feedback, we are very pleased that you had a great stay and that you got to enjoy our delicious breakfast and the room exceeded your expectations, we are looking forward to seeing you again when visiting the 300 days of sunshine city of Yakima.

8/10 不錯哦

Marsha

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We needed a one-night stay in a hurry and there was room here at a reasonable price. The hotel feels like new inside as it has been remodeled and is now a La Quinta. We had a good stay. It's not overly fancy but very tasteful. The bed was wonderful for me, cozy and a bit softer than my husband likes. It had everything we needed. The room felt clean and safe. Our truck was safe too in the fenced lot. I would stay here again.
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月30日回覆
Dear Marsha, Thank you so much for sharing your experience at our hotel. We are glad you found our hotel of great value and that you get to enjoyed our beautiful, clean, mder and comfortable rooms. we hope to seeing you and your family soon when travelling to Sunny Yakima!

10/10 有夠讚

JUAN PABLO

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good!
於 2024 年 4 月住了 2 晚
Louis G 於 2024年4月29日回覆
Dear Juan Pablo:Thank you so much for your feedback, we really appreciate it! we are happy we exceeded your expectations!

10/10 有夠讚

JUAN PABLO

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
In remodelation and the price was excellent!
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月29日回覆
Dear Juan Pablo:Thank you so much for sharing your experience regarding your stay, we are delighted we exceeded your expectations. we are looking forward to seeing you again when travelling to sunny Yakima.

8/10 不錯哦

Cara,Hilo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a long layover in Seattle (mid-night to 11:00am) so we needed a place to spend the night. This hotel fit the bill, not too pricy, transportation to and from the airport provided, and free breakfast. It is an older hotel, but was clean. Staff was friendly. We have stayed here 2 other times.
於 2024 年 4 月住了 5 晚
Louis G 於 2024年4月29日回覆
Dear Cara:Thank you for finding our hotel of great value

10/10 有夠讚

Shivakumar

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和設施服務
Shower was very bad. Water did not have any pressure at all. Yakima a Shower was painful because of low pressure and not hot water.
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月29日回覆
Dear Shivakumar:thank you for your feedback, we apologize for the issues encountered during your stay, your message had been passed along to our Maintenance Department. we appreciate you letting us know about it.thank you again!

8/10 不錯哦

Jennifer

For price it worked
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月19日回覆
Dear Jennifer:thank you so much for your feedback we appreciate that our competitive rates were of your liking and we are happy we met your expectations

8/10 不錯哦

Jessica

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved the 24 hour pool. They were finishing their remodel. Light and airy. Friends staff. Great choices at breakfast.
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月17日回覆
dear jessica:thank you so much for your feedback. I am so delighted that we met your expectations and that you enjoyed our amenities. Thank you again for your feedback!

10/10 有夠讚

Crystal

於 2024 年 4 月住了 1 晚
Louis G 於 2024年5月5日回覆
Dear Crystal:thank you for your wonderful rating, we appreciate it!

10/10 有夠讚

Maria,Kirkland

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy limpio personal muy amable
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月15日回覆
Dear Maria:Thank you so much for your feedback, we are delighted we exceeded your expectations and you had a wonderful stay with us. we are looking forward to seeing you again when visiting Yakima.

10/10 有夠讚

Omar Galeana

於 2024 年 4 月住了 1 晚
Louis g 於 2024年5月5日回覆
Dear Omarthank you for your wonderful rating, we appreciate it!

8/10 不錯哦

TIFFANY

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is currently under construction and there was a name change so those things threw me off as I was attempting to find the hotel. Due to the renovations the inside is very nice and clean! The outside is under construction so the noise level in the morning was higher though not to the point you couldn’t rest. We didn’t experience a lot of interaction with the staff other than checking in or out. It was the typical stuff though we can’t say they were overly friendly or welcoming, just the ordinary taking your card and telling us about breakfast hours. We were offered a selection between the first or third floor though we were not aware the first floor is more like the basement and the check in area is actually the second floor. Overall a good stay and would go back due to the location being in close proximity to where we needed to go
於 2024 年 4 月住了 1 晚
LouisG 於 2024年4月15日回覆
Dear Tiffany:Thank you for the opportunity to serve you during your stay. We will become La Quinta by Wyndham Yakima soon and we hope to see you again when visiting Yakima.

10/10 有夠讚

Gonzalo,Fresno

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This rate is for La Quinta, that’s the new company
於 2024 年 3 月住了 2 晚
Louis G 於 2024年4月9日回覆
Dear Gonzalo:Thank you so much for your feedback. we appreciate it

8/10 不錯哦

katheryn

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和設施服務
Easy, clean and comfy!
於 2024 年 4 月住了 2 晚
Louis G 於 2024年4月8日回覆
Dear Katheryn:Thank you so much for your feedback, we are happy t announce we are becoming La Quinta Inn very soon!

8/10 不錯哦

Jamie

家庭旅遊
喜歡:設施服務
They’re was a remolding in progress however the rooms were neat and clean and I’d go again
於 2024 年 4 月住了 1 晚
LouisG 於 2024年4月7日回覆
Dear Jamie:Thank you so much for your feedback. We are so delighted our renovated rooms exceeded your expectations and we are looking forward to have you as our guest soon.

10/10 有夠讚

Alfonso

於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月29日回覆
Dear Alfonso:Thank you so much for your rating, We appreciate it!

6/10 一般般

Tina

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
We booked through Expedia and were not aware The property was under construction, until we got there. The staff were very understanding, and did everything they could for us. The new rooms are very nice. The indoor, heated pool was amazing!!
於 2024 年 4 月住了 2 晚
LouisG 於 2024年4月7日回覆
Dear Tina:Thank you for sharing your experience about your stay, we are happy you get to enjoy our 24 hour indoor pool and hottub as well as our renovated rooms. Thank you again!

8/10 不錯哦

Michael

於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月29日回覆
Dear Michael:Thank you so much for your rating, We appreciate it!

4/10 不太好

Sam

不喜歡:住宿環境和硬體
於 2024 年 4 月住了 1 晚
Louis G 於 2024年4月7日回覆
Dear Sam:Thank you for your rating, it looks like we did not meet your expectations and we apologize for that!

10/10 有夠讚

Randy

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Large rooms, 24 hr pool and hot tub is really nice
於 2024 年 3 月住了 3 晚
LouisG 於 2024年3月30日回覆
Dear Randy:Thank you so much for your wonderful review, we are so delighted we exceeded your expectations. We're glad you enjoy our renovated rooms pool and hot tub.thanks!

4/10 不太好

trisha

情侶出遊, 親子旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Currently under renovation, construction was loud. I feel like a discount of some sort on rooms during this period should be offered. The Customer service check in was not friendly or welcoming. Pool was open which was great and complimentary breakfast was nice.
於 2024 年 3 月住了 1 晚
Louis G 於 2024年3月29日回覆
Dear Trisha:thank you for your review, I apologize for the issues encountered during your stay due to our renovation efforts. We are working really hard to provide our guests with a new modern, clean and comfortable place to stay, we are almost there, we will become La Quinta by Wyndham yakima.

2/10 很糟糕

Elzbieta,Bonney Lake

情侶出遊, 家庭旅遊, 親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was under construction without any notice to anyone that already had a reservation. This hotel is also no longer called Ramada but LaQuinta, this too was not provided to us prior to our arrival.
於 2024 年 3 月住了 2 晚
LouisG 於 2024年3月28日回覆
Dear Elzbieta:thank you so much for your feedback, we appreciate your input. I apologize for the issues encountered during your stay, we are working really hard to make sure future guests do not run into those kind of issues.

6/10 一般般

Shannon

不喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚
Louis G 於 2024年3月28日回覆
Thank you for your rating

6/10 一般般

Matthew

不喜歡:員工素質
於 2024 年 3 月住了 1 晚
Louis G 於 2024年3月28日回覆
Thank you for your rating

4/10 不太好

Rica

家庭旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
We were not aware that the hotel was under construction. Housekeeping did not even come to our room once during our visit, not even to pick up trash, clean the room, or give us new towels. Psrking was terrible due to the construction. I was afraid I would run over some nails or that something would fall on my car. The complimentary breakfast was decent and we were happy about that.
於 2024 年 3 月住了 2 晚
Louis G 於 2024年3月28日回覆
Dear Rica:Thank you for your feedback. we would like to apologize for the issues you encountered during your stay due to our renovation efforts. We assured you that during this process the safety of our guests and staff is our number 1 priority.

8/10 不錯哦

rocio

於 2024 年 3 月住了 1 晚
Louis G 於 2024年4月15日回覆
Dear Rocio,thank you for your feedback, we appreciate it!

10/10 有夠讚

Summer

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
LouisG 於 2024年3月23日回覆
Dear Summer:Thank you so much for your rating, I am happy you had a great stay with us. Thank you for your understanding during our final phase of renovation. we are happy to announce that next month we will become La Quinta Inn and we will happy to see you againg when travelling to Yakima.

2/10 很糟糕

Jamie

不喜歡:整潔度、員工素質和住宿環境和硬體
Could not find the property. It had closed and was La Quinta, a d was closed for renovations!
於 2024 年 3 月住了 1 晚
LouisG 於 2024年3月19日回覆
Dear Jamie:Thank you for your feedback, I am really sorry that your experience with us was not a good one due to renovations. I understand how frustrated you felt thinking we were closed but I am happy to let you know that we are finalizing our renovations and very soon we will become La Quinta, a fully renovated fresh and modern hotel

10/10 有夠讚

David

於 2024 年 3 月住了 1 晚
Lousi G 於 2024年4月7日回覆
Dear David:Thank you so much for your rating. we really appreciate it!!!

2/10 很糟糕

Katie

商務旅客, 親子旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Property under construction which woke me up at 7am! Construction literally at my door. No mention of construction at booking. Gym closed due to construction. Could not get any hot water in the shower. Name of hotel changed so I drove around looking for it. Had to call and staff confirmed name of hotel. Horrible experience.
於 2024 年 3 月住了 1 晚
Louis G 於 2024年4月2日回覆
Dear Katie:We want to apologize for the horrible experience you had at our hotel due to our renovation efforts. We will definitely look into those issues regarding the construction and the hot water. We apologize again and I want make sure you know that your feedback it is very important to us!

4/10 不太好

Julianne

團體旅遊
不喜歡:住宿環境和硬體
Property under construction and created poor facilities. Pool water was cloudy and disgusting, like it was not properly maintained. Desk staff courtesy, manager rude and unprofessional.
於 2024 年 3 月住了 4 晚
Louis G 於 2024年3月13日回覆
Dear Julianne:Thank you so much for your valuable feedback, "It is very important to us" We apologize for the issues you encountered during your stay, we understand that going through renovations is a big hassle for guests and staff as well, but we are happy to inform you that we're on the final phase of renovation and we will become "La Quinta Inn" by Wyndham with completely renovated, fresh and modern hotel. I can't thank you enough for your feedback.

10/10 有夠讚

lupe

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay with children. Nice remodel!
於 2024 年 3 月住了 1 晚
LouisG 於 2024年3月11日回覆
Dear Lupe:thank you so much for letting us know that you had a great experience during your stay at our hotel and I am delighted we exceeded your expectations.

10/10 有夠讚

Rachelle

家庭旅遊
喜歡:員工素質
The hotel is undergoing construction so the hallways and lobby are a mess. The front desk clerk at checkin was very polite and friendly. Check in process was easy. The room was very clean, fresh and newly updated. I wasn’t a fan of the sliding bathroom door.
於 2024 年 2 月住了 1 晚
Louis G 於 2024年2月29日回覆
Dear Rachelle:Thank you so much for your wonderful feedback. we are so happy that had a great stay. We will become La Quinta Inn Yakima very soon!

8/10 不錯哦

Virginia,Walla Walla

喜歡:整潔度和員工素質
於 2024 年 2 月住了 1 晚
Louis G 於 2024年2月27日回覆
Dear Virginia:Thank you so much for your rating, we appreciate it!

6/10 一般般

Edward

喜歡:員工素質
不喜歡:住宿環境和硬體
於 2024 年 2 月住了 1 晚
Louis G 於 2024年2月15日回覆
Thank you for your rating

2/10 很糟糕

Linda

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
You couldn’t find the property where the hotel was. It was under massive construction. There was scaffolding and debris everywhere even at the front entrance. My mother who is elderly and disabled was with me. It was unsafe we didn’t even end up staying there. And drove straight through the night all the way home, because it was so unsafe there. I would actually like a refund to my credit card.
於 2024 年 2 月住了 1 晚
LouisG 於 2024年2月13日回覆
Dear Linda:Thank you for your feedback. I am so sorry that you felt our hotel was unsafe but i assure you we are taking the necessary precautions to keep our guests and staff safe during our final phase of renovations, the construction company doing the renovations is very prestigious. We are happy to announce that very soon we will become La Quinta Inn Yakima!

2/10 很糟糕

Abelardo

情侶出遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
No elevator the secound night or water in the morning couldnt shower construction going on and wasnt able to sleep in due to all the noise tons of construction supplies everywhere
於 2024 年 2 月住了 3 晚
LouisG 於 2024年2月8日回覆
Dear Abelardo:Thank you for your review, I am so sorry that your stay was not satisfactory. We kindly informed all of our guests regarding the elevator repairs and we also offered to help with luggage, I understand this is a hassle and help was available for anyone who needed it. Thanks again for your feedback!

6/10 一般般

Sofia,Jackson

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
The service was ok and the place was clean. I just wish we were given heads up that the place was under construction prior booking as it became pretty loud once the crew started to work on the property
於 2024 年 1 月住了 7 晚
LouisG 於 2024年2月2日回覆
Dear Sofia:Thank you so much for your feedback, We understand the hassles that comes with renovations, but we are happy to announce that very soon we will become La Quinta Inn, with a modern and comfortable look.

4/10 不太好

Suzanne

情侶出遊
不喜歡:住宿環境和硬體
There was a lot of construction going on. They tripped fire alarm at the time of our check in. It went off again at 10:00 pm and 4:30 am. Needless to say we had a hard tine sleeping.
於 2024 年 1 月住了 2 晚
Louis G 於 2024年1月29日回覆
Dear Suzanne:Thank you so much for your feedback, I am so sorry to hear that your stay was not a good one due to renovations going under. I apologize for that and also, I'd like to let you know that we are happy to announce that very soon we will become La Quinta Inn Yakima with fully renovated hotel.