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"The overall cleanliness and the friendliness of the staff. The room was spotless, and everyone we interacted with was genuinely helpful, which made the stay especially comfortable."

"Best location, best buffet and great service. "

"Lake view room was great. Only downside not enough place to hang towels, clothes in bathroom. One towel rack was right beside the shower which makes everything wet. One rokm safe didnt work, but Overall we were happy with the say still."

"The room was spacious, clean & comfortable. Staff at check in was helpful and efficient. "

"great location, nice place to stay."

"This is the first time we stayed in a 民宿 in Taiwan and we are glad that we made a good choice。 Laurel Villa is a well designed and well managed facility for travelers to get a good night sleep。 We enjoyed friendly reception once entering the 民宿. The room was very clean and spacious. The breakfast was excellent with many varieties of tasty Taiwanese dishes. We especially appreciated the sunrise bike tour led by the owner, Mr. Wang, who is very knowledgeable about the history, geology, and ecology of Sun Moon Lake. He guided us to the best places for sunrise photography along bike paths of the lake. My whole family including two grandkids enjoyed his warm hospitality during our two-day stay at Laurel Villa during Christmas HOLIDAYs."

"Love regional service with plenty of food for dinner and breakfast all provided as part of the cost."

"Room was very clean except for the suede sofa (there were a few old stains on it). Staff was very friendly and made the check-in experience seamless. They offer free bug spray use in the lobby. Location was very convenient, we were just a few minutes walk away from Ita Thao pier for the ferry and restaurants/shops. The hotel's breakfast was good and they offer free tea (they claim to be premium) and biscuits during the day until 6pm! Overall, we had a comfortable stay here and would rebook if we ever visit again!"

"Friendly staffs provided excellent services."