Find Family Hotels in Winkhill

"The room was so dirty, hair in the bath, black mould all round the shower door and bath seal. Literally wiped it and the mould was coming off on tissue. Absolutely disgusting. Complained at reception but haven't had anything back from this. There was also soap in our kettle. Could really do with being redecorated, looked like a leak all down the inside of the windows and all just look shabby and outdated. Would not recommend especially with children I didn't even feel they could play on the floor it was so disgusting. "

"Although the hotel is a unique property, very old and quirky and in a great spot in the town which was good, it is very tired. The room we stayed in whilst clean needed complete redecoration and the furniture needs to be replaced and the same applies to the hallways and corridors."

"The breakfast provision was good and helpful staff were available. The hotel was ideal for my weekend activities attending a National Young athlete sporting occasion"

"The accessible room was huge, clean and easy to get around for a wheelchair user. The breakfast was great apart from the toast which was hard. The toaster was really poor and I think that was the cause, The staff were really brilliant. Couldn’t fault it for a short stay."

"Excellent "

"Great hotel perfect location..excellent parking and service ..David a fantastic host"

"The cooked breakfast was nice. Staff absolutely lovely except from one person in the main reception who booked us in (looked and sounded like they did not want to be there - could have been having a bad day). Clean, tidy rooms. Showers worked well. "

"The hotel has an impressive exterior and interesting period decor. We upgraded to a superior double room, but it was disappointing: the heating didn’t work, and the TV signal was unreliable. Parking was challenging, and one staff member at breakfast was rude. Upon returning from a day trip, we found our door left open, putting our belongings at risk, and our room had not been serviced or restocked despite reporting it. A lovely building, but service and maintenance need improvement."

"Breakfast was of a good standard with plenty of choices. Food could run out and delays were experienced whilst waiting for it to be resupplied. They could have been more proactive in that area. "