含每日歐陸早餐

漢默旅館的評分

3 out of 5
漢默旅館
39 Co Rd 65, Windham, NY

評論

6.8
10 分,有夠讚;58 則評論中有 12 則" "
8 分,不錯哦;58 則評論中有 23 則" "
6 分,一般般;58 則評論中有 8 則" "
4 分,不太好;58 則評論中有 8 則" "
2 分,很糟糕;58 則評論中有 7 則" "

7.0/10

整潔度

7.8/10

員工素質

6.6/10

設施服務

6.8/10

住宿環境和硬體

評論

2/10 很糟糕

真實旅客

Hotel was closed, poor show Expedia, please refund me the money (now more than 2 wks)
於 2020 年 7 月住了 1 晚

2/10 很糟糕

Delia

團體旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel is not in operation
Booked this hotel on 7/3, received a confirmation email from the proprietor asking for my arrival time (to which I responded), and arrived the evening of 7/4 to find the hotel closed, dark, and empty. Next door, restaurant staff told us it had been closed for at least a month, and that guests frequently booked it only to find, as my friends and I did, that it is not in operation. We had to scramble to find last-minute accommodation on a holiday weekend when nearly everything was booked. Please do not book a room here.
於 2020 年 7 月住了 1 晚
H 於 2020年7月7日回覆
The management of Hammo's deeply regrets that Expedia accepted a booking for a closed property. We have been closed since early March and Expedia was well informed of this information at that time and I have contacted them again to close until further notice. They will refund any charges. Very sorry for your trouble.

2/10 很糟糕

John

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 6 月住了 1 晚

10/10 有夠讚

Gregory

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was great, room was clean and warm. Thank you
於 2020 年 2 月住了 1 晚
G 於 2020年2月20日回覆
We really do appreciate you taking the time to leave your feedback and we hope to see you again soon!

10/10 有夠讚

Emily,NJ

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very unique inn with cool collectibles. Beds were very comfortable. Breakfast spread was lovely with lots of choices. Fun game room with pool tables. We stayed mid week so very quiet and had the place pretty much to ourselves.
於 2020 年 2 月住了 2 晚
G 於 2020年2月15日回覆
Thank you for taking the time to leave us your feedback. We are very happy to hear how much you enjoyed your stay! we are open year round with many different Festivals and concerts around our area. We do hope to see you again soon. Gloria

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 5 晚
G 於 2020年2月6日回覆
Thank you for taking the time to leave your feedback! We hope to see you again soon!

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean. Would go back Would recommend to anyone going to hunter liuntain
於 2020 年 1 月住了 1 晚
G 於 2020年1月27日回覆
Thank you for taking the time to share your experience. We are happy to hear that you enjoyed your stay. We hope to see you again and keep in mind we are open all year with many festivals and outdoor activities for your enjoyment! Gloria

8/10 不錯哦

Gina S.

喜歡:整潔度
Served the purpose for our stay
Very cute quaint place . Bed not comfortable but it serves the purpose 💕
於 2019 年 12 月住了 1 晚

8/10 不錯哦

真實旅客

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Clean and cozy rooms. We stayed one night for a trip up to Windham with my family which included 4 kids from 2 to 13. Gloria was very responsive, check in and check out was a breeze. It was a quick drive to Windham and we were lucky to be able to get 3 rooms for one night during the middle of a holiday weekend.
於 2020 年 1 月住了 1 晚
G 於 2020年1月20日回覆
We are happy that you enjoyed your stay! Thank you for taking the time to leave your feedback. We hope to have you and your group back soon. Gloria

6/10 一般般

mohamed

家庭旅遊
喜歡:整潔度和員工素質
Good location , breakfast and nice people but noisy
於 2019 年 12 月住了 3 晚
G 於 2020年1月4日回覆
Thank you for taking the time to leave your feedback. Most people are very respectful of the Lodge policies, but on Holiday weeks people do tend to have a little more fun then usual. We are sorry for any inconvenience.

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
Nice Lodge
We stayed here while skiing at Hunter Mountain. This lodge is 20 minutes from the Mountain, but the staff was more than willing to accommodate our dog. It was quiet. There is a kitchen area for anyone to use and food for the guests to eat. I would come here again.
於 2019 年 11 月住了 1 晚
G 於 2019年12月4日回覆
We are glad that you enjoyed your stay! Thank you for taking the time to leave your feedback, we hope to see you again soon!

4/10 不太好

Unhappy

家庭旅遊, 親子旅遊
不喜歡:整潔度和員工素質
Unfriendly staff. The staff waa mad because rhwy thought we were arriving earlier. After we went up to the room i went to the car to get my phone charger i was locked out of the hotel. Had to go through an exterior stairway an for my luck we were on the corner room and after a while my wife heard me and open an emergency door and finally i was abke to go back in. I saw other guests having the same problem.
於 2019 年 11 月住了 1 晚
m 於 2019年11月29日回覆
We are sorry for any inconvenience and we will look into your issue. Everyone is sent an with the code for the front door before they arrive and then again at the front desk. We are always happy to accommodate arrival times for our guests, I can not speak to your situation but we have not had any other issue with entering the building. Our guest's are grateful for the security we provide. Again, we will look into your feedback and improve what we can to make entering a keycode easier for our guests.

8/10 不錯哦

steven

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 2 晚
G 於 2019年11月18日回覆
Thanks for taking the time to leave your feedback. We look forward to your next stay! Gloria

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Easy access after hours. Room was nice, but bottom sheet was not very comfortable, so I slept on the top sheet which was much higher quality. I had an excellent nights sleep.
於 2019 年 11 月住了 1 晚
G 於 2019年11月5日回覆
Thank for taking the time to let us know how your stay went. We are in the process of updating and improving our Lodge and we appreciate your feedback. Glad you slept well and we hope to see you again soon, Gloria

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
Decent place
A decent hotel for the area and for its price. The noise cancellation is not very well, so if you have loud neighbors that could be an issue. People work there are extremely nice, however.
於 2019 年 10 月住了 1 晚
G 於 2019年10月14日回覆
Thank you for taking the time to leave your feed back. We continually learn and grow from our customers input. This is a very old building and we are working to resolve the noise issue's. We thank you again.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:員工素質
Our worst, embarrassing and humiliating experience. This place is run be irresponsible hotel management crew Here's our story.... - Reserved a room, "checked in" on schedule at 4:20 PM, paid in advance, received the key, examined the room, and left the hotel to visit some friends in the area. - Returned at 11:00 PM with my wife to retire for the night, turned the key and opened the door. At that instance we heard screams coming from inside the dark room - 'Hey! Hey! Hey!', "What're you doing, what're you doing", "Get outta here" in aggressive voices ... obviously they gave the same room to some other customers ... this is inexcusable. - There was no staff on the premises, the office door was locked, called their phone number, and all I got was a voice message stating that operating hours are during the day time ... we were stranded. - By chance, a neighbor across the street was returning home late that night, we approached him and explained our situation. Luckily he had the hotel manager's mobile number, and was able to contact. - Later that night the manager returned to the hotel to meet us, says "sorry it's my fault", and gave as a different room, asserting "you don't have to pay for this" (although we had already paid for the room in advance). - As of today (one week later), no additional contact was initiated from management, or have seen any refund, and most likely, will never get one. How could anyone run a hotel business, where in emergencies can not be contacted.
於 2019 年 9 月住了 1 晚
G 於 2019年11月29日回覆
I am sorry to hear that you had such an unusual experience. We will look into your feedback and see how we can improve. We are a small lodge and someone is not always available at the front desk. There are contact numbers in case there are questions or our guests have a special need. Our staff is always close by or at another property and can be at the Lodge in 10 minutes or less. Again, this should not have happened, but human-error does occur at times. We will take precautions to ensure it never happens again.

6/10 一般般

真實旅客

團體旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
於 2019 年 9 月住了 1 晚
g 於 2019年10月3日回覆
We appreciate your feedback and we will change and grow to better provide a great experience for our clients.

8/10 不錯哦

Violeta,NJ

情侶出遊
喜歡:整潔度和員工素質
Room kind have staffy smell, Bed comfortable, clean. Bathroom definetely needs update. Staff very friendly.
於 2019 年 9 月住了 1 晚
G 於 2019年9月23日回覆
Thank you for taking the time to us your feedback. We look forward to growing and improving through our customer comments. Hope to see you again soon, Gloria

6/10 一般般

Perp

家庭旅遊
喜歡:整潔度和員工素質
Very clean and the bed was so comfortable! Very friendly staff. Pillows were too flat, volume didn’t work on remote. Floors very creaky (it’s an old building) and when people walked upstairs it was pretty loud. Didn’t love the pedestal sink in the bathroom-no place to put my stuff. That said, I loved the quaintness of it and the location was great. Had a fantastic dinner at Vesuvius next door.
於 2019 年 9 月住了 1 晚
G 於 2019年9月21日回覆
Thank you for taking the time to share your experience. We try to learn and grow from our customer feedback. We are very happy that you enjoyed your stay! Happy traveling!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 2 晚
G 於 2019年9月10日回覆
We appreciate you taking the time to share your experience. We hope to have you stay again soon! Gloria

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This lodge was very cute. Gloria, the hotel manager, went above and beyond in accommodating our every need, and made us feel that we were right at home. The rooms were spacious, and there was a beautiful continental breakfast spread for us in the morning before we hit the road to head back home. Would definitely stay again!
於 2019 年 8 月住了 1 晚
Gloria 於 2019年9月4日回覆
How wonderful! We all have travel experiences and I am so grateful to have been part of yours in such a positive way. We look forward to your next stay and thank you for taking the time to share. See you soon, Gloria

6/10 一般般

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:設施服務
Staff was very friendly but the property is a little run down. Rooms are old and couls use some updating. Restaurant and bar wasnt open so not much in the way of amenities.
於 2019 年 8 月住了 1 晚
G 於 2019年8月26日回覆
Thank you for taking the time to share your experience with us. We are in the middle of updating currently and hope to have the bar and restaurant open again soon. We hope you enjoy the rest of your summer.

8/10 不錯哦

真實旅客

寵物同遊, 團體旅遊
喜歡:員工素質和住宿環境和硬體
Staff were very nice. Some dust bunnies under the bed but otherwise clean. Not hotel’s fault but some loud guests. Was bummed restaurant /pub was closed. Continental breakfast very basic. Hard boiled eggs over cooked. Ended up eating out. I would stay there again. It’s got a cute little trail out back.
於 2019 年 8 月住了 1 晚
G 於 2019年8月20日回覆
Thank you for taking the time to leave your feedback. Continental breakfasts are basic, but we will keep an eye on the hard-boiled eggs from here on out. We are glad to hear that you would come back!

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
Place is very clean. Nice room with a new style mattress
於 2019 年 8 月住了 1 晚
G 於 2019年8月11日回覆
Thanks for taking the time to share your feedback. We are very glad that you enjoyed your stay!

6/10 一般般

david

喜歡:整潔度和客房舒適度
不喜歡:員工素質和住宿環境和硬體
visiting
Advertised bar and restaurant was closed. Small but well kept room with a very nice porch. Morning bkft was fair
於 2019 年 6 月住了 1 晚
G 於 2019年7月31日回覆
The bar and the restaurant has been closed since Mar. Well advertised on the website and other booking engines have removed it as well. I will need to put a watch out for you David, I totally understand why you always have trouble when you get to a Hotel as you explained to me (on one of the 20 times you called or messaged). At first, I thought it was strange that other Hotels would not honor your room reservation when you arrived, We tried to accommodate you but no matter what you said, you kept changing your mind about your travel details. As far as breakfast, you got up after it was over and I offered to make you something and you did not want it! There should be a way to rate out travelers so other Hotels can be aware of our past experiences also!

6/10 一般般

真實旅客

喜歡:整潔度和住宿環境和硬體
於 2019 年 7 月住了 2 晚
H 於 2019年7月30日回覆
We do appreciate you taking the time to share your experience. We strive to learn and grow from our guests' feedback.

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
於 2019 年 7 月住了 3 晚
G 於 2019年7月25日回覆
We appreciate you taking the time to share your experience with all of us. We look forward to seeing you again soon, Gloria

6/10 一般般

Alexander

不喜歡:整潔度和住宿環境和硬體
Old place that was long since they renovated. Restaurant/pub closed.
於 2019 年 7 月住了 1 晚
G 於 2019年7月17日回覆
Thank you for taking the time to provide your feedback so that we can better understand our customers' needs. The Pub & Restaurant has been closed since Apr and we have done our best to make our incoming clients aware of this information. Renovations to a building this age are continual. Thank you again for your feedback, Gloria

8/10 不錯哦

Bobbie

情侶出遊
喜歡:整潔度和員工素質
We liked that we could walk to a restaurant right next door. The staff was friendly and accommodating. The room was clean, could have used a chair and another trash can but all in all a nice place.
於 2019 年 7 月住了 1 晚
G 於 2019年7月14日回覆
We are glad that you enjoyed your stay and we will take your feedback under consideration. We want our guests as comfortable as possible. Thank you for taking the time to share your experience with us, Gloria

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet & comfy
於 2019 年 7 月住了 1 晚
G 於 2019年7月8日回覆
We are very pleased that you enjoyed your stay at Hammo's Lodge! We look forward to your next stay with us and thank you for sharing your experience with the public. Enjoy the rest of your summer, Gloria

8/10 不錯哦

真實旅客

於 2019 年 7 月住了 2 晚
G 於 2019年7月11日回覆
We always appreciate our guest's feedback. Thank you for taking the time to share your experience with us all. We hope to have you back soon, Gloria

8/10 不錯哦

Michelle

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything was great except the restaurant area was closed. Very friendly staff, clean and cozy rooms. There was a dining area, pool room, darts and an outside patio with seating. Quite and pleasant area and view.
於 2019 年 6 月住了 1 晚
G 於 2019年7月4日回覆
Good morning, Michelle Thank you for your positive feedback, we do appreciate it! We all miss the restaurant being open, that is for sure. I hope you will come back when we find another qualified Chef! I processed your paperwork early this morning.s Enjoy your Holiday, Gloria

2/10 很糟糕

真實旅客

於 2019 年 6 月住了 1 晚
G 於 2019年7月2日回覆
We are always trying to improve the quality of our guest stays and feedback is important.

2/10 很糟糕

真實旅客

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in the lodge in Room 11 and had a very miserable experience. It was very hot in in summer and there was no AC provided for 4 days. Also, the cleaning service lady did it show up for the first 3 days. The breakfast was subpar. The front desk person was hardly there when we needed help. I would not recommend anyone to stay here. We checked out one day ahead because of how bad the conditions were and requested if we could get a partial refund for all the inconveniences for the last night and the front desk lady told us she would send u an email but never did. Very unprofessional.
於 2019 年 6 月住了 6 晚
G 於 2019年6月29日回覆
We are sorry to hear that you had a less than perfect stay. There is a door hanger that you must put on the door handle and it was never out. We cannot enter a room without permission. There are numbers listed to call or text if you need anything. Breakfast is continental, we provide Yogurt, bagels, muffins, English muffins, cereals, hard boiled eggs, Fresh fruit,juice, tea and coffee! With that said, we apologize for any inconvenience and will provide a partial refund.

8/10 不錯哦

真實旅客

於 2019 年 6 月住了 2 晚
G 於 2019年6月14日回覆
It is always great to hear from our customers! Thank you for taking the time to share you experience and we look forward to seeing you again soon. Keep in mind we are open year round! Thanks again!

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All the staff were amazing. Had a great continental breakfast with plenty of options. Would definitely go back there to stay
於 2019 年 6 月住了 2 晚
G 於 2019年6月11日回覆
It is always great to hear that our guests enjoyed their stay at Hammo's! We are continually working to grow and improve our Lodge. Thank you for taking the time to leave this review!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hammos staff were excellent, especially Amanda! It’s a family friendly bed and breakfast that’s only a short drive away from Hunter Mountain. I would definitely stay there again.
於 2019 年 6 月住了 3 晚
G 於 2019年6月11日回覆
How Wonderful! We always want to give the best possible experience for our guests! Thank you for taking the time to provide your input on our Lodge! We look forward to seeing you again,

8/10 不錯哦

Cj

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Balcony was nice Windows had difficulties staying open
於 2019 年 5 月住了 1 晚
G 於 2019年5月23日回覆
We always appreciate our guests' feedback. Thank you for sharing your experience. Hammo's

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
2 night stay. Beds were not made up after 1st night. Bed in room 14 was the most uncomfortable I have slept on in recent memory. Room needed dusting, hornets living in room, continental breakfast served late and left out all day, 3 choices of wifi were all basically unusable.
於 2019 年 5 月住了 2 晚
g 於 2019年5月23日回覆
It is always difficult for us to hear that our guest's experiences are not what they hoped for! If you would contact us I hope we could provide a solution, gloria

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice, friendly and affordable. Although the wifi didn’t work very well, at least not in my room, and no breakfast. Great area though, lots of places to hike.
於 2019 年 5 月住了 2 晚
G 於 2019年5月14日回覆
Thanks for taking the time to review Hammo's. We are glad that you enjoyed your stay and we are adding boosters for the Wifi, sorry that you had any issue at all! Come back soon!

2/10 很糟糕

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 1 晚
G 於 2019年5月14日回覆
Sorry that you had issue's with your stay, we are continually working to improve our Lodge.

4/10 不太好

eric

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bof
A en éviter loin des normes en la matiere
於 2019 年 4 月住了 1 晚
G 於 2019年5月3日回覆
Sorry, that you were disappointed, we are a Rustic Lodge.

8/10 不錯哦

Christopher

喜歡:整潔度、員工素質和住宿環境和硬體
Lovely weekend stay.
I loved the hotel. Staff was friendly. The place had a lot of character. It reminded me of a hotel I used to work. The room was small and bare bones, but the experience of the hotel is going to the Lounge or numerous seating areas and socializing with fellow guests. My only complaint is the mattress was incredibly hard and not as comfortable as I would have liked.
於 2019 年 4 月住了 1 晚
Gloria 於 2019年4月30日回覆
Thank you for helping us grow as a Lodge! We all enjoy, our guests! Quickly they become friends! Sorry about the mattress, we want everyone to give us their feedback to help us improve and grow! We did have fun!

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We booked two rooms. One room had a peep hole in the front of the door which you could see clearly right through it. We asked for our money back for that room and they said that they should not have booked us in that room because it is under construction. Makes no sense to me. Floors were not swept either which was a major turn off. Overall, 3 out of 10 experience and would probably not stay here again.
於 2019 年 3 月住了 1 晚
G 於 2019年3月13日回覆
We are sorry to hear that you had an issue with your room. I was not aware of the problem with your door. We are about to begin updates and this will move to the top of the list! Again, sorry for any inconvenience, G

10/10 有夠讚

R

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Old but nice building. Friendly staff. Close to ski resorts
於 2019 年 3 月住了 1 晚
G 於 2019年3月13日回覆
Thank you for your comments. We are an old Lodge from the late 1800's and are currently working to update and making minor repairs that come up during the winter season. Thank you for taking the time to comment on our little Lodge, we hope to see you next ski season. G

6/10 一般般

PIOTR

喜歡:整潔度
Clean but otdated room.
於 2019 年 2 月住了 2 晚
G 於 2019年3月6日回覆
Hello, We are currently updating our Lodge for the coming spring, hope that you will give us another shot in the coming months! G

4/10 不太好

真實旅客

不喜歡:整潔度、設施服務和住宿環境和硬體
於 2019 年 3 月住了 1 晚
G 於 2019年5月5日回覆
We try to learn from all of our reviews and we look into everyone who takes the time to let us know how their experience was when they stayed.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Love the old style lodge
Amanda at the front desk was amazing, so helpful and sweet with anything we needed. The pub had very good food and a nice bar area. The rooms were basic but adequate, the walls are thin. Would definitely stay here again!
於 2019 年 3 月住了 1 晚
G 於 2019年3月6日回覆
We are super excited that you enjoyed your stay! Working on ways to get noise level down. We look forward to your next visit! Gloria

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
It was old fashion and quaint. Good location to the mountain. About two miles. The bar was nice but closed a little two early. Could have used music. It was a Saturday night.
於 2019 年 2 月住了 1 晚
G 於 2019年2月13日回覆
Hammo's is glad that you spent your getaway with us. We have a DJ on Friday nights and occasionally Sat. Solo acts, but yes we do need to close early. We appreciate that some people want to stay out later than others, but we are a small lodge that dates back to the 1800s and we try to respect the overall consensus of our guests. The good news is that there are 2 other restaurants in walking distance to the lodge! We are always working on ways to improve the quality of all of our customer's stays! We appreciate your feedback. Gloria

4/10 不太好

Rachel

不喜歡:整潔度、住宿環境和硬體和客房舒適度
Unpleasant experience at Hammos
I planned to stay at Hammos for the weekend with two friends for a ski trip, but unfortunately we had to cut out stay here short. When we made it to our room, we saw the bathroom floor and bed sheets were covered in dirt and dog hair. Amanda who was very gracious changed our sheets and apologized, fine. Throughout the night we heard people in neighboring rooms and in the hallways very clearly, the walls are thin here. The next evening after returning from skiing we tried to shower, around 6pm. There was no hot water and we were told to wait until 11pm to shower so there would be hot water. This was unacceptable- a hotel should have clean sheets and hot water at the least. We found somewhere else to stay for our last night. I wish I had better things to say about Hammos but I would not recommend staying here. There are likely many nicer, cleaner places to stay that have enough staff to properly manage their facilities.
於 2019 年 2 月住了 1 晚
G 於 2019年2月17日回覆
We do understand that you were unhappy and we are addressing any of the issues that we can change, such as the hot water heaters are being changed this week and we are currently looking for another linen company that will ensure a clean and comfortable stay. We except our responsibility to ensure that our customers have a pleasant stay. We have refunded all the money for your stay, as it should be and we are very sorry for any inconvenience you and your party went through. Gloria