I have stayed 10 years in a row,( take my grandchildren to marwell zoo so needed a bed for the nite)hotel needs updating , over the years , you have stopped the drawing pack for children , done away with the fabulous games room , took away the game controll in the lobbey ist floor , let the play park deteriate.and stopped free entry to the soft play up the road.
Marwell zoo has and is completing an update so would be lovely for you to follow suit , go back to what you used to do , make children happy to stay in the hotel.