2/10 很糟糕
KODY
家庭旅遊
2025 年 8 月 1 日
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
We stayed at the Woodlands Hotel and Suites in Williamsburg, VA, and unfortunately, it was a letdown from the start. Upon check-in, we were told we needed to put a card on file--which was expected--but then were informed of a $130 hold being placed on it. This was never mentioned during booking, and our room had already been paid in full.
Once we got to our room (after needing our key cards reactivated three separate times), we discovered the AC was barely working. I reported it to the front desk and was told to "wait until night" to see if it improved. It didn't.
The pull-out couch was incredibly uncomfortable--thin padding with metal bars digging into your back all night. We also had to call maintenance because the toilet wouldn't flush. Turns out, it needed to be rebuilt.
WiFi was another issue. It only worked if you were standing right by the door. Anywhere else in the room? Zero signal.
While the staff were friendly and the pool was nice, the splash pad area was shut down for the first day and a half of our stay. Everything around the resort felt like it was "off-season" despite being the middle of summer. The putt-putt course was completely unmanaged, several buildings on the property were visibly falling apart, and the onsite restaurant was closed.
Breakfast was underwhelming and overcrowded. It seemed like anyone could just walk in and eat--even people not staying at the hotel--which added to the chaos.
KODY
於 2025 年 7 月住了 4 晚
