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亞利桑納威肯勃格溫德姆速 8 飯店的評分

2 out of 5
亞利桑納威肯勃格溫德姆速 8 飯店
1021 North Tegner, Wickenburg, AZ

評論

8.4

非常好

10 分,有夠讚;909 則評論中有 402 則" "
8 分,不錯哦;909 則評論中有 306 則" "
6 分,一般般;909 則評論中有 124 則" "
4 分,不太好;909 則評論中有 48 則" "
2 分,很糟糕;909 則評論中有 29 則" "

8.8/10

整潔度

8.8/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Patricia,pahrump

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location near downtown. Place was very clean amd comfortable. Will definitely stay here again.
於 2024 年 4 月住了 1 晚
Jeff F. 於 2024年5月3日回覆
Dear Patricia, Thank you for your wonderful review! We're so glad to hear that you enjoyed our location and found your stay clean and comfortable. We look forward to welcoming you back on your next visit!Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

Donna

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Jeff F. 於 2024年5月1日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

HUMBERTO

喜歡:整潔度、員工素質和住宿環境和硬體
We travel monthly to Wickenburg from San Diego for our kids rodeo and this is always where we stay. Clean, friendly, safe and convenient!
於 2024 年 4 月住了 1 晚
Jeff F. 於 2024年4月29日回覆
Dear Humberto,Thank you for choosing to stay with us each time you visit Wickenburg! We're thrilled to hear that our clean, friendly, and convenient accommodations meet your needs. We appreciate your loyalty and look forward to welcoming you and your family back for the next rodeo!Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Mary,EAGLE

喜歡:整潔度、員工素質和住宿環境和硬體
lovely staff
於 2024 年 4 月住了 1 晚
Jeff F. 於 2024年4月23日回覆
Dear Mary,Thank you so much for your kind words about our staff! We are thrilled to hear that their efforts made your experience with us lovely. We’ll be sure to share your compliments with the whole team. Looking forward to your next visit!Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

Mauricio

喜歡:整潔度、員工素質和住宿環境和硬體
Nice place
於 2024 年 4 月住了 2 晚
Jeff F. 於 2024年4月22日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Donna,Atlanta

於 2024 年 3 月住了 4 晚
Jeff F. 於 2024年4月24日回覆
Thank you for staying with us and we appreciate your feedback.

6/10 一般般

Troy

喜歡:員工素質
不喜歡:住宿環境和硬體
The property could use a little more maintenance
於 2024 年 3 月住了 2 晚
Jeff F. 於 2024年4月1日回覆
Dear Troy,Thank you very much for your feedback. We are continuously working to ensure our property meets the high standards our guests expect and deserve, and we take your comments seriously. Following our recent comprehensive remodeling, we've implemented a rigorous maintenance schedule to keep our facilities in top condition. We would greatly appreciate it if you could share more specific details about the areas you felt needed more maintenance. This will help us to direct our efforts more effectively and ensure that our high standards are consistently met across all areas of our property.Please rest assured, maintaining the quality of our accommodations and services is our utmost priority, and we are committed to making continuous improvements. Your feedback is invaluable in this process, and we hope to have the opportunity to welcome you back in the future. We are confident you will see the dedication we have to both our property’s maintenance and our guests' satisfaction.Thank you again for choosing to stay with us, and for your valuable input.Jeffrey FGeneral Manager Super 8 Wickenburg

6/10 一般般

Valerie

於 2024 年 3 月住了 1 晚
Jeff F. 於 2024年4月1日回覆
Thank you for staying with us and we appreciate your feedback.

4/10 不太好

Richard,Las Vegas

商務旅客
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
The price I paid was ridiculous for what you got. A room was $178/night which is way out of line and unfortunately I had no choice. Just not even close to being worth the price. The bed must have been 20 years old. Lumpy and pretty uncomfortable. Besides the amount they charged for a room, upon arrival they hit my credit card for over $200 for incidentals. What incidentals? There aren't any! The free breakfast was pretty pathetic as well.
於 2024 年 3 月住了 2 晚
Jeff F. 於 2024年3月26日回覆
Dear Richard,Thank you very much for taking the time to provide feedback on your recent stay at our hotel. We genuinely value all guest feedback as it helps us to improve our services and offerings.We are sorry to hear that your experience did not meet your expectations, particularly in relation to our pricing and the quality of your room and breakfast. We recently underwent a significant renovation, including the refurbishment of our rooms and the introduction of brand-new bedding, to ensure our guests enjoy a comfortable and luxurious stay. It concerns us to hear that this was not reflected in your experience, and we would appreciate the opportunity to investigate further.Regarding the room rates, we strive to offer value that matches our upgraded facilities, location, and the high level of service we are committed to providing. We understand that value perception varies, and we are continuously monitoring our pricing to remain competitive while offering the best experience to our guests.Our complimentary breakfast aims to exceed the brand standard, offering a wide variety of quality options to cater to our guests' diverse tastes and dietary needs. We're proud of the positive feedback we've received about our breakfast and are disappointed to hear it did not meet your expectations on this occasion.The incidental hold on your credit card is a common hotel policy, meant to cover any additional services you might enjoy during your stay. We aim to be transparent about this process, and we regret any misunderstanding. These holds are released after check-out, provided no additional charges have been incurred.We are committed to providing an exceptional stay for all our guests and take your feedback seriously. We would love the opportunity to welcome you back and demonstrate the true quality and value of our hotel. Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Guadalupe

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The beds and pillows were very comfortable. The room was nice and open, it was big for our toddler to run around in
於 2024 年 3 月住了 1 晚
Jeff F. 於 2024年3月26日回覆
Dear Guadalupe,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that our accommodations met your family’s needs and provided a comfortable and spacious environment for your stay.It’s particularly pleasing to learn that the comfort of our beds and pillows contributed positively to your rest and relaxation during your visit. We understand how important a good night's sleep is, especially when traveling with little ones, and we're glad we could contribute to making your stay enjoyable.Knowing that the room offered ample space for your toddler to explore and play safely brings us immense joy. Our aim is to create a welcoming and comfortable environment for guests of all ages, and your feedback is a valuable affirmation of our efforts.We hope to have the pleasure of welcoming you and your family back to our hotel in the near future. Should you plan to visit us again, please do not hesitate to reach out for any special requests or if there’s anything we can do to make your next stay even more memorable.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Daniel

於 2024 年 3 月住了 1 晚
Jeff F. 於 2024年4月3日回覆
Thank you for staying with us and we appreciate your feedback.

8/10 不錯哦

Lisa

於 2024 年 3 月住了 1 晚
Jeff F. 於 2024年4月3日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

George,Redlands

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
All good
於 2024 年 3 月住了 1 晚
Jeff F. 於 2024年3月5日回覆
Dear George,Thank you for taking the time to leave us a review. We're thrilled to hear that you had a positive experience during your stay with us.If there's anything specific that stood out to you or if you have any suggestions for how we can make your next visit even better, please feel free to let us know.We look forward to welcoming you back soon!Jeffrey FGeneral Manager Super 8 Wickenburg

4/10 不太好

Paul

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
Rates jacked up for area event…. The room rate we paid did not reflect the quality of the property. Would have been right at about 1/3 of the rate we paid… disappointed, felt taken advantage of…
於 2024 年 2 月住了 1 晚
Jeff F. 於 2024年2月16日回覆
Dear Paul,Thank you for taking the time to share your feedback with us. We appreciate your thoughts on your recent stay, and we're sorry to hear that you felt disappointed with the rate and perceived value of our property.We understand that our rates may fluctuate during peak times, such as events, to remain competitive with other accommodations in the area. However, please rest assured that we continuously strive to offer fair pricing that reflects the quality and value of our fully renovated facilities.We're proud of the recent renovations we've made to our hotel, aimed at providing our guests with comfortable and modern accommodations. From upgraded amenities to refreshed spaces, we're committed to ensuring that every guest has a pleasant and enjoyable stay with us.While we regret that your experience did not meet your expectations in this regard, we sincerely hope that you were able to enjoy other aspects of your stay. We genuinely value your feedback and will use it to further improve our offerings.Should you choose to stay with us again in the future, we would welcome the opportunity to provide you with a more satisfying experience and to showcase the improvements we've made.Thank you again for sharing your thoughts with us.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

JOE

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 6 晚
Jeff F. 於 2024年2月16日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Chadwick,Rancho Santa margarita

喜歡:整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Jeff F. 於 2024年2月14日回覆
Thank you for staying with us and we appreciate your feedback.

8/10 不錯哦

Pam

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Jeff F. 於 2024年2月13日回覆
Thank you for staying with us and we appreciate your feedback.

8/10 不錯哦

Jerry

It was clean But just another older motel
於 2024 年 2 月住了 3 晚
Jeff F. 於 2024年2月12日回覆
Dear Jerry,Thank you for your feedback. We're glad to hear that you found our motel clean. We understand that our property may have a more traditional style, and we appreciate your perspective. We're continuously working to improve and enhance our facilities to provide the best experience possible for our guests. If there are any specific areas you feel we could focus on to better meet your expectations, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and demonstrate our commitment to your satisfaction.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Sean

喜歡:整潔度、員工素質和住宿環境和硬體
Very pleasant & friendly staff from the lady at the front desk to the housecleaning lady
於 2024 年 2 月住了 1 晚
Jeff F. 於 2024年2月12日回覆
Dear Sean,Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff to be very pleasant and friendly. Providing excellent service is our top priority, and we're delighted that both our front desk and housekeeping teams made a positive impression on you. We'll be sure to pass along your kind words to them. We look forward to welcoming you back on your next visit! If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

James

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very nice and helpful. But I wish the bathroom had a shower mat and handrails.
於 2024 年 2 月住了 1 晚
Jeff F. 於 2024年2月6日回覆
Dear James,Thank you for your valuable feedback! We're delighted to hear that our staff provided you with excellent service. Your suggestions regarding the bathroom amenities are duly noted, and we'll certainly take them into consideration for future improvements to enhance our guests' experience. We appreciate your patronage and hope to welcome you back soon. If there's anything else we can assist you with, please don't hesitate to let us know.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

Artis

喜歡:整潔度、員工素質和住宿環境和硬體
Broken ice machine, otherwise nice place
於 2024 年 1 月住了 2 晚
Jeff F. 於 2024年1月23日回覆
Dear Artis,Thank you for your feedback. We apologize for the inconvenience with the ice machine and appreciate your understanding. We're addressing the issue promptly. We're glad you enjoyed our place otherwise. If you have any more suggestions, feel free to share. We hope to welcome you back soon.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Cynthia

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice staff! Clean comfortable room. Quiet surroundings. Breakfast offerings were tasty. A nice place to stay.
於 2024 年 1 月住了 1 晚
Jeff F. 於 2024年1月22日回覆
Dear Cynthia,Thank you so much for taking the time to share your positive experience! We're delighted to hear that you enjoyed our staff, clean and comfortable rooms, quiet surroundings, and tasty breakfast offerings. We truly appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Luís F

商務旅客
於 2024 年 1 月住了 2 晚
Jeff F. 於 2024年1月16日回覆
Thank you for staying with us and we appreciate your feedback.

6/10 一般般

Jong shik

於 2024 年 1 月住了 1 晚
Jeff F. 於 2024年1月16日回覆
Thank you for staying with us and we appreciate your feedback.

8/10 不錯哦

Virginia

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jeff F. 於 2024年1月10日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Deborah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jeff F. 於 2024年1月9日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Virginia

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Jeff F. 於 2024年1月8日回覆
Thank you for staying with us and we appreciate your feedback.

2/10 很糟糕

Vivienne

於 2023 年 12 月住了 14 晚
Jeff F. 於 2024年1月2日回覆
Dear Vivienne,We regret that your experience fell short of expectations. We take guest feedback seriously and strive to provide a pleasant stay for all. If there are specific concerns you'd like to address, please feel free to reach out to us directly. Thank you.Jeffrey FGeneral Manager Super 8 Wickenburg

6/10 一般般

KATHLEEN

於 2023 年 12 月住了 1 晚
Jeff F. 於 2023年12月26日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Richard or Tina

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Jeff F. 於 2024年1月31日回覆
Thank you for staying with us and we appreciate your feedback.

8/10 不錯哦

LOUIS,TUCSON

情侶出遊
喜歡:設施服務
於 2023 年 12 月住了 1 晚
Jeff F. 於 2023年12月12日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Dan

於 2023 年 11 月住了 1 晚
Jeff F. 於 2023年11月15日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Judy

喜歡:整潔度
於 2023 年 11 月住了 1 晚
Jeff F. 於 2023年11月6日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Lori

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable
於 2023 年 10 月住了 1 晚
Jeff F. 於 2023年10月31日回覆
Dear Lori,Thank you for taking the time to share your experience with us. We're thrilled to hear that you found your stay clean and comfortable.Ensuring a pleasant experience for our guests is our top priority, and we're delighted to know we met your expectations.We hope to welcome you back for another enjoyable stay in the near future.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Tamara Lynne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Clean and terrific breakfast.
於 2023 年 10 月住了 1 晚
Jeff F. 於 2023年10月31日回覆
Dear Tamara,Thank you for sharing your recent experience at our hotel. We're thrilled to hear that you found our staff to be exceptional, our facilities clean, and enjoyed our terrific breakfast.Your kind words about our team and the cleanliness of our hotel mean a lot to us. We take pride in providing a comfortable and enjoyable stay for our guests.We're delighted you enjoyed our breakfast offerings. We continually strive to offer a variety of delicious options to start your day right.We look forward to welcoming you back for another exceptional stay.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Amy

於 2023 年 10 月住了 1 晚
Jeff F. 於 2023年11月21日回覆
Thank you for staying with us and we appreciate your feedback.

6/10 一般般

Charles

家庭旅遊
喜歡:員工素質
Staff where friendly and efficient. All requests for service were taken care of. I gave general manager comments on separate link.
於 2023 年 10 月住了 3 晚
Jeff F. 於 2023年10月24日回覆
Dear Charles,Thank you for your kind words and positive feedback about our staff and the service you received. We greatly appreciate your taking the time to share your thoughts with us. Your satisfaction is important to us, and we're delighted to hear that our team was friendly and efficient in addressing your service requests.We look forward to reading your comments for the general manager on the separate link, as we value your input and always strive to improve. If there's anything else you'd like to share or if you have any further suggestions or feedback, please don't hesitate to reach out to us. Your insights are valuable in helping us maintain and enhance our service quality.Once again, thank you for choosing us, and we hope to have the pleasure of serving you again in the future.Jeffrey FGeneral Manager Super 8 Wickenburg

6/10 一般般

Marcia

喜歡:整潔度
不喜歡:客房舒適度
Uncomfortable due to lack of place to sit other than bed. Not worth the cost of the room.
於 2023 年 10 月住了 1 晚
Jeff F. 於 2023年10月23日回覆
Dear Marcia, Thank you for taking the time to provide feedback about your recent stay at our establishment. We genuinely value your input and regret to hear that your experience did not meet your expectations.We sincerely apologize for any discomfort you experienced due to the lack of seating options in your room. Your comfort is of utmost importance to us, and we will certainly look into ways to address this issue for future guests.Regarding the cost of the room, we appreciate your concerns and understand that you were dissatisfied. We continually strive to offer competitive pricing while maintaining the quality of our accommodations and services. Your feedback will be taken into consideration as we assess our pricing strategies.We genuinely hope you will consider giving us another chance in the future. We would love the opportunity to provide you with a more enjoyable and comfortable stay.If you have any further comments or suggestions, please feel free to reach out to us directly. Your insights are invaluable as we work to enhance the guest experience.Thank you again for your feedback, and we look forward to the possibility of serving you better on your next visit.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

Ronnie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚
Jeff F. 於 2023年10月17日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Jeff F. 於 2023年10月11日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Debra E

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
We had a handicap accessible ground floor room. Toilet was high rise, but tun/shower was high step in, but had multiple grab bars for safety. Very clean, huge room with 2 Queen beds(comfortable),eating table, computer work area, along with tv, microwave & mini frig & a sofa with pull out bed. We would stay again
於 2023 年 10 月住了 1 晚
Jeff F. 於 2023年10月11日回覆
Dear Debra,hank you for taking the time to share your detailed and thoughtful review of your recent stay at our hotel. We truly appreciate your feedback and are delighted to hear that you had a positive experience.It's great to know that you found the ground floor room to be handicap accessible and equipped with high-rise toilets and multiple grab bars for safety. We strive to provide a comfortable and safe environment for all our guests, and your comments are a testament to our efforts.We're also pleased that you found the room to be clean and spacious with two comfortable Queen beds. It sounds like you made good use of the amenities we offer, including the eating table, computer work area, TV, microwave, mini fridge, and the sofa with a pull-out bed. Your satisfaction with the room and its features is important to us, and we're glad that we could meet your expectations.We look forward to the opportunity to host you again in the future. Please do not hesitate to reach out if you have any specific requests or preferences for your next stay. Your comfort and satisfaction are our top priorities.Once again, thank you for your feedback, and we can't wait to welcome you back for another enjoyable stay at our hotel.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Daniel,Westlock

喜歡:整潔度、員工素質和住宿環境和硬體
Very nice stay
Jeff F. 於 2023年10月3日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

KIMBERLY,PHOENIX

於 2023 年 9 月住了 1 晚
Jeff F. 於 2023年10月23日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

KIMBERLY,PHOENIX

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is my second time staying at this property and I'll be back. I love the location because it is off the main street in a nice and quiet area, yet only a five minute drive to downtown Wickenburg where the cool shops and restaurants are located.
Jeff F. 於 2023年10月2日回覆
Dear Kimberly,Thank you for being a returning guest at our property, and for taking the time to share your feedback. We're absolutely delighted to hear that you had a positive experience during your second stay with us.It's wonderful to know that you appreciate our location, which offers a peaceful and quiet atmosphere away from the main street, while still being conveniently close to downtown Wickenburg with its cool shops and restaurants. We strive to provide our guests with the best of both worlds.We look forward to welcoming you back for your next visit, and we'll continue to do our best to make each stay as enjoyable as the last.If you have any special requests or preferences for your future stays, please feel free to share them with us. Your comfort and satisfaction are our top priorities.Jeffrey FGeneral Manager Super 8 Wickenburg

8/10 不錯哦

Robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place. Comfortable.
於 2023 年 9 月住了 1 晚
Jeff F. 於 2023年9月24日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Michael

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Jeff F. 於 2023年9月9日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

Marilyn

於 2023 年 9 月住了 1 晚
Jeff F. 於 2023年9月28日回覆
Thank you for staying with us and we appreciate your feedback.

2/10 很糟糕

Aaron

商務旅客
不喜歡:員工素質
Not an honest hotel. Go elsewhere!
I hate to leave negative reviews, but I feel I need to at this point. I booked a room around 3:30 pm as I was supposed to be working the Wickenburg area, but my plans changed an hour later on a whim and I was sent to Phoenix. My room was “fully refundable” so no issue right? WRONG. I immediately reached out to hotels.com and they told me the hotel will need to cancel as I was in “travel mode”. I called hotel, they gave me the run around and said to call back next day if my card was charged as they couldn’t cancel the booking? I called the next day as I see my card was charged, and they told me the manager Jeffrey wasn’t in, gave me multiple wrong phone #’s to call Jeffrey at, none of which worked. I contacted hotels.com again and informed them that the hotel was not going to refund me and they were playing games. Hotels.com calls hotel, and magically they reach who… Jeffrey. Jeffrey says they will refund half?! Wait a second, a fully refundable, that I cancelled an hour later and never checked into, they want to still charge me? Nooooo way Jose. Hotels.com realized that this hotel was not being honest with me and we’re trying to take my $$ so hotels.com refunded me the other half to make it whole. Happy with hotels.com customer service, but not pleased at all with this hotel. They are in a small town and I get that every $$ counts, but you don’t just take $$ you didn’t earn. I will never be staying at this hotel when back in town for work, they are not trustworthy.
於 2023 年 9 月住了 1 晚
Jeff F 於 2023年9月7日回覆
Dear Aaron,We appreciate you taking the time to share your feedback with us, and we're sorry to hear about the inconvenience you experienced during your recent reservation with our hotel. We understand your frustration, and we'd like to provide some clarification on the situation.First and foremost, we want to emphasize that we value our guests' satisfaction and strive to provide the best service possible. It's important to note that when you book through third-party websites like Expedia or Hotels.com, you are indeed subject to their policies and procedures. These policies can vary from those of the hotel itself when booking directly with us.We apologize if there was any confusion regarding the refund process. We are glad to hear that Hotels.com was able to step in and assist you with the refund, and we appreciate your kind words about their customer service.While we do understand your disappointment, we want to assure you that our primary goal is to provide exceptional service and hospitality. We genuinely regret that your experience did not meet your expectations, and we hope that you will consider giving us another opportunity in the future. When you book directly with us, we can offer more flexibility and personalized service to ensure your stay meets your needs and preferences.Once again, thank you for your feedback, and we hope to have the chance to welcome you back and provide you with a better experience.Jeffrey FGeneral Manager Super 8 Wickenburg

10/10 有夠讚

Sylvia

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Jeff F. 於 2023年9月6日回覆
Thank you for staying with us and we appreciate your feedback.

10/10 有夠讚

William

家庭旅遊
喜歡:員工素質和客房舒適度
Great at Super8
Everything was clean and fresh for us. The rooms did not smell as though they were sprayed with air fresheners, rather they smellled of cleanliness. Huge impact in a positive way on my choice of where yo stay
於 2023 年 8 月住了 1 晚
Jeff F. 於 2023年9月1日回覆
Dear William,Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you found everything clean and fresh during your stay.At Super 8, we take great pride in maintaining a high standard of cleanliness, and it's wonderful to know that our efforts had a positive impact on your stay. We believe that a genuinely clean environment contributes to a comfortable and enjoyable experience for our guests.Your comment about the absence of overpowering air fresheners is especially appreciated. We believe in providing a natural and refreshing atmosphere that truly reflects our dedication to cleanliness and hygiene.Your feedback means a lot to us, and it serves as a testament to our commitment to providing exceptional service. We look forward to welcoming you back to our hotel on your next visit, and we're here to ensure that your stay is equally, if not even more, enjoyable.Once again, thank you for choosing Super 8. If you have any further comments or suggestions, please feel free to share them with us.Jeffrey FGeneral Manager Super 8 Wickenburg