Thank you for the feedback.

Thanks for staying with us. We appreciate your feedback!

Dear Erfan,Thank you for taking the time to provide feedback about your recent stay with us. We're glad to hear that you found our hotel to be clean and in a good location, and that you appreciated the modern and clean shower/bathroom facilities.We're sorry to learn that your experience with the hot tub did not meet your expectations and that it was not up to temperature during your visit. We understand how disappointing this must have been, especially for the children. Your comments have been shared with our maintenance team to ensure the issue is addressed promptly.Regarding the delay in your room being ready and the early check-out time, we apologize for any inconvenience this caused. We'll review our procedures to ensure that rooms are prepared in a timely manner for our guests' arrivals and consider adjustments to our check-out times where possible.We regret any inconvenience you experienced during your stay and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience.Warm regards,Hotel Management

Querido Francisco Raul Ortiz,Gracias por tomarte el tiempo para dejarnos tu opinión. Nos alegra mucho saber que tu estadía en nuestro hotel fue satisfactoria y que todo estuvo bien para ti.Nos esforzamos constantemente por brindar a nuestros huéspedes una experiencia excepcional, y tus palabras nos alientan a seguir trabajando en esa dirección. Si en el futuro tienes algún comentario o sugerencia para mejorar aún más, no dudes en hacérnoslo saber.Esperamos con ansias poder darte la bienvenida nuevamente en tu próxima visita a nuestra ciudad. ¡Hasta pronto!Saludos cordiales,Gerencia del Hotel

Dear Yu Yi,Thank you for choosing our hotel for your stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you rated your visit as "Excellent." Our team is dedicated to providing a memorable experience for our guests, and we are delighted to know that we have succeeded in making your stay enjoyable. We look forward to welcoming you back in the future and hope to exceed your expectations once again.Warm regards,The Hotel Team

Dear Cynthia,Thank you for taking the time to share your feedback with us. We are pleased to hear that your overall experience was positive, but we sincerely apologize for the inconveniences you encountered during your stay. The unexpected closure of the hot tub for maintenance is a rare occurrence, and we regret that this was not communicated to you upon check-in. We understand how disappointing this must have been after your day of hiking. Additionally, we acknowledge the difficulty you experienced with the parking lot stalls. We are actively working on improving our facilities and services, including clear communication of unexpected maintenance schedules and considering the logistics of our parking space to accommodate all vehicle sizes. Your comments are invaluable to us, and we assure you that we will address these issues promptly. We hope to have the opportunity to welcome you back in the future for a more seamless and enjoyable experience.Warm regards,Hotel Management

Dear Harvinder,Thank you for taking the time to share your feedback with us. We value all comments from our guests as they help us to continually improve our services.We're thrilled to hear that you had a wonderful experience during your stay with us and that our hotel exceeded your expectations. Providing exceptional service and a comfortable environment for our guests is always our top priority, and we're delighted that you found our amenities to be excellent.Your kind words about our staff are greatly appreciated, and we'll be sure to pass along your compliments to the team. We strive to create memorable experiences for all our guests, and we're glad that our team members contributed positively to your stay.We look forward to welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Pinnacle Whistler

Dear Benjamin J,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location close to the village centre, as well as the convenience of our in-room kitchenette. It's also great to know that the cleanliness and tranquility of our accommodations contributed positively to your experience.We acknowledge your concerns about the parking availability, the dated aspects of our property, and the lack of a complimentary breakfast service. We do have a rate which includes breakfast which you can book next time. Regarding the bathroom layout, we appreciate your input and will take it into consideration as we continuously strive to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide an experience that not only meets but exceeds your expectations.Warm regards,The Hotel Management Team

Dear Pravin,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be nice and friendly. Our team strives to provide a welcoming atmosphere and it's rewarding to know that we have made a positive impact on your stay. We look forward to welcoming you back to our hotel in the future.Warm regards,The Hotel Team

Dear Randall,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are thrilled to hear that you had a nice stay. Our team is dedicated to providing a comfortable and enjoyable environment for all our guests, and it's rewarding to know that we've succeeded in making your visit pleasant. We hope to have the pleasure of welcoming you back in the near future for another wonderful experience.Warm regards,The Hotel Team

Dear Noah,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are always eager to hear from our guests and use their feedback to improve our service. We hope you had a pleasant stay and we would love to welcome you back in the future. If there's anything specific you enjoyed or areas where you feel we could improve, please do not hesitate to let us know.Warm regards,Pinnacle Hotel Whistler Village

Dear Sarah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed the hot tub in your room and found the cooking space well-equipped, despite its size. We apologize for the inconvenience you experienced with the swimming pool temperature and the closure of the communal hot tub. Your comments regarding the microwave and the lack of EV charging stations have been noted, and we are actively working to improve these aspects of our amenities. We appreciate your insights as they are invaluable in helping us enhance our guest experience. We hope to welcome you back in the future for an even more comfortable and convenient stay.Warm regards,The Hotel Team

Dear Tunde,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations due to the condition of our property. We understand that modern comforts are an essential part of a pleasant hotel experience, and we apologize for any inconvenience caused by our dated facilities. Please rest assured that we are in the process of planning renovations to enhance our guest rooms, including updates to the furniture and carpets. We are glad to hear that our staff made a positive impression during your stay, and we will certainly convey your compliments to them. We hope that after our renovations, you will consider giving us another opportunity to host you and provide the comfortable and enjoyable experience you deserve.Warm regards,The Hotel Management Team

Dear Andrea,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel to be of great value and our location convenient for your needs. Our staff will be delighted to know that their efforts to provide friendly and helpful service have been appreciated. We look forward to welcoming you back in the future and aim to continue exceeding your expectations.Warm regards,Pinnacle Hotel Whistler Village

Dear Maritel,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are always looking for ways to improve our service and guest satisfaction, so your feedback is incredibly valuable to us. We hope you had a pleasant stay and enjoyed our facilities and services. If there is anything specific you would like to mention about your experience, we would love to hear more about it. Your insights help us to better understand our guests' needs and expectations.Warm regards,Pinnacle Hotel Whistler Village

Dear Jenny,Thank you for taking the time to share your experience with us. We are thrilled to hear that our room met all your needs and that you enjoyed the stunning view and the tranquility of our surroundings. It's wonderful to know that the patio door added a special touch to your stay, allowing you to fully embrace the natural beauty of our location. We hope to welcome you back soon for another peaceful retreat among the trees.Warm regards,The Hotel Team

Dear Lyn,Thank you for taking the time to share your experience with us on Expedia. We are thrilled to hear that you enjoyed our prime location, comfortable accommodations, and the friendliness of our staff. Our team is committed to providing a welcoming and enjoyable environment for all our guests, and your feedback is a wonderful affirmation of our efforts. We hope to have the pleasure of welcoming you back in the near future for another exceptional stay.Warm regards,The Hotel Team

Dear Rosemary,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered with the cleanliness of your room. Providing a clean and comfortable environment is a top priority for us, and it is clear we fell short in this instance. Please rest assured that we have addressed this with our housekeeping team to ensure our standards are fully met in every room. Additionally, we are reviewing our cleaning procedures to prevent such occurrences in the future. We value your business and hope to have the opportunity to restore your confidence in our hotel during your next visit.Warm regards,Hotel Management Team

Dear Rupinder,Thank you for taking the time to share your feedback with us. We sincerely apologize for the discomfort caused by the smell of bleach in your room. Please be assured that the health and safety of our guests are our top priorities, and we use cleaning products that are both effective and safe. However, we understand that the scent can be overwhelming, and we will review our cleaning procedures immediately to ensure a more pleasant experience for our guests. Regarding the decor, we are in the process of planning updates to our rooms and amenities to provide a more modern and comfortable environment. We appreciate your comments, as they are crucial in helping us improve. We hope you will consider staying with us again in the future so we can deliver the high standard of hospitality we strive for.Warm regards,The Hotel Management Team

Dear Jenny,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay overall, but we are truly sorry to learn about the discomfort you experienced with the mattress. Providing a restful night's sleep is a fundamental part of a pleasant hotel experience, and it seems we missed the mark on this occasion. Please rest assured that we take your comments seriously and will inspect the mattress in the room you stayed in to address this issue. Additionally, we are reviewing our current mattress standards across our rooms to ensure they meet the expectations and needs of our guests. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable and restful experience in the future.Warm regards,The Hotel Management Team

Dear Andy,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We are committed to offering our guests a fulfilling experience and we sincerely appreciate your insights. We would love to hear more about your stay, including any specific aspects that stood out or areas where you feel we could improve. Your satisfaction is our top priority and your comments are invaluable as we strive to enhance our services. Please feel free to reach out to us directly with any further details or suggestions.Warm regards,The Hotel Management Team

Dear Catharina,Thank you for taking the time to share your experience with us. We are thrilled to hear that our hotel's location made your visit to the village convenient and enjoyable. It's wonderful to know that the room met your expectations with its comfort and amenities, especially the bath and shower. We aim to provide a relaxing and memorable stay for all our guests, and we're glad we could achieve this for you. We hope to welcome you back again soon for another delightful stay.Warm regards,The Hotel Team

Dear Parvinder,Thank you for choosing our hotel for your recent stay and for taking the time to share your experience with us on Expedia. We are always looking for ways to improve our service and guest satisfaction, so your feedback is incredibly valuable to us. We hope you found our accommodations comfortable and our staff welcoming and helpful. If there were any aspects of your stay that did not meet your expectations, please know that we are committed to addressing these issues and ensuring a better experience for all our guests. We look forward to the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Pinnacle Hotel

Dear Sandra,Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience did not meet your expectations. We take pride in our hotel's heritage and the classic charm it offers; however, we understand that modern amenities contribute significantly to guest comfort. Please rest assured that we are in the process of updating our facilities, including the appliances and furniture, to enhance the overall experience of our guests. We appreciate your patience and understanding as we work through these improvements. Regarding the pricing, we strive to provide value for the services and amenities we offer and will review our pricing structure to ensure it reflects the current state of our accommodations. We hope to have the opportunity to welcome you back in the future for a more comfortable and valued stay.Warm regards,Hotel Management Team

Dear Brianna,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our service to be accommodating, particularly with the flexibility of our check-in times. However, we sincerely apologize for the inconvenience caused by the pool closure and the discomfort you experienced with the room temperature and bed size. Please rest assured that we are taking your comments seriously and are actively working to improve these aspects of our accommodations. Our guest's comfort is of utmost importance, and we are committed to ensuring a more enjoyable experience for your future stays.Warm regards,The Hotel Team

Dear Rhonda and Ron,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your room clean and comfortable. We understand that the underground parking can be a bit tight due to the pillars, and we appreciate your bringing this to our attention. We're glad that you found value in our pricing for the month of May. Your satisfaction is important to us, and we hope to welcome you back soon for another pleasant stay.Warm regards,Hotel Management

Dear Rumeet,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback on Expedia. We are committed to offering our guests a fulfilling experience and we truly value your input. It helps us understand what we are doing right and where we might improve. If there were any specific aspects of your stay that you particularly enjoyed or areas you believe could be enhanced, we would be grateful to learn more. Your satisfaction is our top priority and we hope to have the opportunity to welcome you back in the future.Warm regards,Pinnacle Hotel Customer Service Team

Dear Leizl,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback. We are committed to offering our guests a fulfilling experience and we truly value your input. It is through comments like yours that we can continue to improve our services and accommodations. If there are specific aspects of your stay that you would like to discuss further, please do not hesitate to contact us directly. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Pinnacle Hotel Customer Service Team

Dear Brandon,Thank you for taking the time to share your feedback with us. We value all comments from our guests as they help us improve our services.We're sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have encountered during your stay.We would greatly appreciate it if you could provide us with more details about the issues you faced so that we can address them promptly and ensure that they do not occur in the future.Our team is committed to providing the best possible experience for all our guests, and we would like to have the opportunity to make things right for you. Please feel free to reach out to our guest relations team directly so that we can discuss your concerns further.Once again, we apologize for any shortcomings in your experience, and we hope to have the chance to welcome you back and provide you with the exceptional stay that you deserve.Warm regards,Pinnacle Hotel Whistler

Dear Sheridan,Thank you for choosing our hotel for your recent stay and for taking the time to provide feedback on Expedia. We are committed to delivering an exceptional experience, and we truly value your input as it helps us to continuously improve our services and facilities. If there were any specific aspects of your stay that you particularly enjoyed or areas where you feel we could improve, please do not hesitate to share them with us. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back in the future.Warm regards,Hotel Management Team