Whale Beach Tours

Very new property. Self service

Fantastic location Very Helpful , friendly team Clean . Updated room Would go back!

The hotel would have been 5 star if it wasn't for the terrible check in experience. The rooms were not ready at 4pm and then when they were finally available we were informed that they would be a double bed instead of the two single beds booked. The hotel claimed that they would only guarantee beds booked directly or through their chain site. After lots of back and forth and escalation to the hotel manager, they arranged for an upgrade to a family room (two single beds and sofa bed) but this was not available until nearly 8pm. The rooms were well decorated and clean with comfy beds and powerful showers. The room also had an excellent view. Breakfast was fantastic but food was cleared away promptly at 0930 which so you had to get there early. The spa was basic and would benefit from some renovation. Overall, it was a pleasant stay that sadly got off to a bad start but we would stay again. All staff were very apologetic and helpful throughout our stay.