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手與矛旅館的評分

4 out of 5
手與矛旅館
Old Heath Road, Weybridge, England

評論

9.0

太棒了

10 分，有夠讚；94 則評論中有 62 則" "
8 分，不錯哦；94 則評論中有 23 則" "
6 分，一般般；94 則評論中有 5 則" "
4 分，不太好；94 則評論中有 2 則" "
2 分，很糟糕；94 則評論中有 2 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Dave

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Michael

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was the best place i have ever stayed at! Loved it!
Chloe 於 2024年4月3日回覆
Hi Michael, thank you for your review! We appreciate feedback like this. Hope to see you again soon! Team at Hand & Spear

10/10 有夠讚

Andrew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2023 年 11 月住了 1 晚
Lauren 於 2023年12月16日回覆
Hi Andrew, Thank you for the 5 Stars !! We hope you have you back very soon ! Many thanks,Emily

10/10 有夠讚

Adetutu

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Lauren 於 2023年11月16日回覆
Hi Adetutu,Thank you for the 5*'s really means the world to us here :)See you soon hopefully :)

2/10 很糟糕

winnie

不喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Lauren 於 2023年11月16日回覆
Hi WinnieSorry to see us having a one star, if you'd like to drop us an email would love to hear why and try rectify.Kind regardsPaul

8/10 不錯哦

Gunnar

喜歡：整潔度、員工素質和客房舒適度
Very nice an cosy hotel.
We had a very nice stay! Nicely decorated room and friendly staff. The breakfast was not european standard ( no butter, no cheese and no ham was inkluded .We did not try the Full Enlish breakfast though )
於 2023 年 10 月住了 7 晚

10/10 有夠讚

Leanne

喜歡：整潔度、員工素質和住宿環境和硬體
Lovely hotel and location
於 2023 年 9 月住了 1 晚
Lauren 於 2023年11月16日回覆
Hi LeanneThank you for the lovely 5 stars and hopefully we will see you again.Kind regardsPaul

8/10 不錯哦

Maxine

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Nina

喜歡：員工素質、設施服務和住宿環境和硬體
Wonderful environment, charming room and a lovely, helpful staff.
於 2023 年 9 月住了 1 晚
Lauren 於 2023年11月16日回覆
Hi NinaThat's so lovely to hear that you loved the environment and room and that the team were helpful, I will be sure to pass it on.Kind regardsPaul

8/10 不錯哦

Jesse

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 1 晚
Lauren 於 2023年11月16日回覆
Hi JesseThank you for the 4 stars and hopefully see you again in the near future.Kind regardsPaul

10/10 有夠讚

Frances

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would stay again.
Friendly & helpful staff. Excellent air conditioning! Good breakfasts. Found the bed in room 6 a bit too hard. Had problems with TV.
於 2023 年 8 月住了 3 晚

10/10 有夠讚

Helen

於 2023 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
recent stay
Lovely comfortable rooms with huge bathrooms, coffee machines and Sky TV. Nice very big pub so rooms had some noise from garden as you'd expect. We choose to eat there and were disappointed in the roasts - service slow and potatoes very hard.
於 2023 年 5 月住了 1 晚

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

10/10 有夠讚

PHILIP

於 2023 年 4 月住了 1 晚

10/10 有夠讚

Marcus

於 2023 年 3 月住了 1 晚

10/10 有夠讚

brian

喜歡：整潔度、員工素質和住宿環境和硬體
Great location. Nice restaurant and pub.
於 2023 年 3 月住了 1 晚
Lauren 於 2023年11月16日回覆
Hi BrianThank you for the lovely 5stars. Location is so easy for people travelling and glad you enjoyed the restaurant and pub.Hopefully we will see you again next time you visit the area.Kind regardsPaul

10/10 有夠讚

Maxine

於 2022 年 12 月住了 1 晚

10/10 有夠讚

Hannah

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful!!!
We chose this hotel for a mini break away and it was every bit as beautiful as it looked in the pictures. We stayed in room 10 which was very spacious and beautifully decorated. The bed was very comfortable, and it was nice and peaceful for a great night's sleep. The breakfast we had the following morning was next to the log fire and absolutely gorgeous. I cannot wait to return to the hotel for another break away from home.
於 2022 年 11 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 8 月住了 1 晚
Dave 於 2022年9月9日回覆
Many thanks:)

8/10 不錯哦

Joanne

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff were all so friendly and I slept like a baby
Comfy room, nice shower, spacious room, really friendly staff, brekkie was good. Coffee was a bit bitter in the restaurant and there were flies in the bathroom, I suspect that had come through the window but there were enough to be notable.
於 2022 年 6 月住了 1 晚

6/10 一般般

Marcus

喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Staff were very friendly and welcoming. The room was small for two people as a double room. The pre guest room check was poor. The toilet seat was not fitted and had missing fixings. I repaired this fault myself. Shower door handle was broken and kept coming off the door, reported to staff. Cupboard door knobs were either missing or kept coming off in my hand., reported. Door key had to be reprogrammed everyday to gain access to the room. TV had intermittent fault which made viewing difficult. Overall not in my opinion good value but staff did try their best to make the stay a pleasant one. Happy to stay in the hotel again but not in that room.
於 2022 年 1 月住了 6 晚

8/10 不錯哦

Helen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
Lovely Vintage Hotel, although because of *Covid* it was pretty empty. Stayed 6 nights over Christmas, the room keys kept de-activating, so wouldn't unlock our door. Had to go to reception at least 6 times to get keys re-activated, annoying when you come home late at night & cant get into your room !! Also needed the key to gain access into the reception area, so had to wait outside in the cold until we could get someones attention, but this was dealt with promptly & efficiently each time. The manager was friendly, chatty & approachable. The cleaning of the room was done every day to a good standard. We booked Christmas dinner at the hotel. When we went to be seated, we were offered a small round table for 2, that had been set for 3, & were told we could bring the other small round table over for more space !! I refused, as everyone else was sat on big tables with plenty of space, so we were then seated on a larger table. I felt as if we were an afterthought that had to be squeezed in, although id booked months before !! I ordered the fillet steak, I wasn't asked how id like it cooked, it was a bit overdone, Also, it was supposed to include all the trimmings ( as stated on the menu ) but it didn't. I had to ask for Brussels, & had no Yorkshire, carrots, roast parsnip or a pig in blanket. But, what I did have was tasty. For what we paid, I just felt that we should have got what was promised on the menu. Overall, the stay was comfortable, & staff were friendly.
於 2021 年 12 月住了 6 晚

8/10 不錯哦

Delyth

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hand and spear accommodation
Very comfortable the room was a bit cold when we arrived but a kind member of staff increased this so it improved. On the whole a lovely stay xx
於 2021 年 12 月住了 2 晚

10/10 有夠讚

Eva

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A great little find
We had a brilliant stay at the Hand and Spear. The decor was really quirky but fun and we loved it. Room was well equipped and comfortable. Staff were very friendly and efficient - and the Sunday roast was probably the best I've ever had !!
於 2021 年 11 月住了 1 晚

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
It is a nice venue, good location. Quite noisy in evenings as we were there over weekend given pub below but that was expected.
於 2021 年 11 月住了 2 晚

2/10 很糟糕

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Power cut with faulty keys
The soup and dessert were great for the restaurant, the problem was I also stayed at the hotel room upstairs and kept being the only room with power cut each night cos of the fuse box, had to flick the fuse box ourselves to get electricity back on, and then the next evening could not even enter the room due to keys being reprogrammed. Just do the restaurant, don't do the hotel.
於 2021 年 11 月住了 2 晚

10/10 有夠讚

michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good service, clean and safe, room spacious and quiet, very pleased with the hotel.
於 2021 年 11 月住了 1 晚

6/10 一般般

susan

於 2021 年 11 月住了 1 晚

10/10 有夠讚

Shelley

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our stay was great,friendly and professional staff,the room was clean,cosy and comfortable.Dinner and breakfast were both delicious and value for money,relaxed atmosphere,exactly what we wanted Will definitely go back .
於 2021 年 10 月住了 1 晚

10/10 有夠讚

Niamh

於 2021 年 10 月住了 1 晚

10/10 有夠讚

Grahame

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Had a fabulous 2 night stay, room really nice with mini bar for drinks and nibbles. I ate in the pub part both nights and food was excellent, will definitely stay again when down in that part of the world.
於 2021 年 10 月住了 2 晚

10/10 有夠讚

Jason

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great bar, staff & restaurant, a really attractive place. Nice food (although I do despise being served food on a plank of wood. I can just about cope with a burger & fries on one but a steak!? No no no). Breakfast was lovely. Room was very comfortable with a well stocked mini fridge & free tea & coffee. Overall a really enjoyable weekend, would recommend especially if you like a busy vibrant atmosphere.
於 2021 年 10 月住了 2 晚

8/10 不錯哦

Hal，APO

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The management was extremely helpful. Courteous and knowledgeable . Lost my wallet but found it late in the day. Great getaway place but close to railway station and a 10 min walk to Weybridge town centre.
於 2021 年 9 月住了 1 晚

8/10 不錯哦

Hal，APO

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful staff, Very cozy accommodations.
於 2021 年 9 月住了 1 晚

10/10 有夠讚

Mara

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very charming location indeed! And very good food.
於 2021 年 9 月住了 1 晚

10/10 有夠讚

G H

喜歡：整潔度、員工素質和住宿環境和硬體
We had a lovely stay. We stayed one night and had a very tasty meal at the hotel.
於 2021 年 8 月住了 1 晚

10/10 有夠讚

Bianca

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic.
What a fantastic stay. The staff were so friendly and made us feel so welcome. The room was fantastic, clean and like home from home. Drinks were pricey but nothing unusual for the area. We would definitely come again.
於 2021 年 8 月住了 3 晚

4/10 不太好

Simon

喜歡：整潔度、住宿環境和硬體和客房舒適度
Good rooms but very poor food
Reception on arrival and room very good however the food was very disappointing. Table service not good as had to keep asking about food/drinks and then keep reminding staff to clear plates. Had the food been good then I could forgive the poor service as they were "short staffed" but given the very poor food overall I have to say this was a very disappointing experience.
於 2021 年 8 月住了 1 晚

10/10 有夠讚

Dean

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely
Room was very clean and nicely decorated, breakfast was very good quality
於 2021 年 8 月住了 1 晚

8/10 不錯哦

MARIA

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
overnight stay
Just an overnight stay, very comfortable room with excellent facilities. Meal in the pub restaurant was good. Would stay again
於 2021 年 7 月住了 1 晚

10/10 有夠讚

Dean

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent inn…pub, bedrooms, food and beer all really good, staff all polite and helpful…I’ll definitely stay there next time I’m in the area
於 2021 年 6 月住了 1 晚

8/10 不錯哦

HUW

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 6 月住了 1 晚

8/10 不錯哦

K

喜歡：員工素質
不喜歡：住宿環境和硬體
Staff great but room not properly maintained
Staff are very friendly but there were some issues with the room. Someone had stolen the sink plug o ring so water would not stay in the sink for shaving. Not noticed before our arrival or fixed during our 3 day stay. Shower door allows water to leak onto the floor
於 2021 年 5 月住了 3 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hoteliers provided a non intrusive and supportive stay. Kind and courteous on arrival, lovely rooms, we enjoyed a tasty meal, and rested well
於 2021 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff fantastic - great welcome and look after throughout our whole stay. Perfect for short overnight stay and close to town. Warmly recommended.
於 2021 年 5 月住了 1 晚
Oli 於 2021年5月30日回覆
Hey, Thank you so much for your awsome review, really happy to read you had a nice time with us! Kindest regards Oli and the Hand and Spear team

8/10 不錯哦

Giancarlo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Pleasant stay
Overall good service, a good sized room, very comfortable bed, tasty breakfast, good location close to the station. Can recommend.
於 2020 年 10 月住了 1 晚
Oli 於 2020年12月9日回覆
Hey Giancarlo Thanks for your review, Were all really happy to see you enjoyed your stay with us and i will certainly pass on your kind words about chefs breakfast, We hope to see you again in the future and we all hope your staying safe. Kindest regards Oli and the Hand and Spear team

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 2 月住了 1 晚