I just left this inn with great disappointment. My booking is with Expedia-Hotels.com for 2 night stay during Aug 22-24 for £249. On Aug 22, my credit card was debited the said amount which should fully settled the bill. But on Aug 24, I was charged a further £54 without my permission. The staff refused to show me the booking record but just told me the rate should be £348 in total. There was an obvious system error that I have to handle with Expedia myself and it would definitely ruin my holiday.
Besides, there us no bedroom cleaning between days which is strange for a so-called 3 star hotel.
On Aug 22, at the moment when we checked in, I saw the staff kicking a family out at 10:30pm from a paid bedroom (of course the family had already settled in the bedroom with pyjamar changed) due to over-booking.
It is an obviously mis-conduct hotel. Don't choose.
Tsz Wai
於 2019 年 8 月住了 2 晚
8/10 不錯哦
Peter
2024年6月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Does what it can for a motorway service station!
Peter
於 2024 年 6 月住了 2 晚
8/10 不錯哦
Pippa
2024年6月14日
喜歡:整潔度
Very convenient. Helpful staff, clean room and comfortable bed.