I have stayed at the Savoy Hotel in Weston-super-Mare in the past and previously found it to be clean and friendly. Unfortunately, my stay on October 26, 2026, was an absolute nightmare, and I will never return.
I booked a room for one night, but upon arrival at reception, I was informed that my room was located at an annex/secondary site called "Savoy Hotel 2" (8-9 Manilla Crescent, BS23 2BS). I was handed the key to Room 402 and charged an unexpected £10 fee for parking, which was new to me.
At first glance, Room 402 looked decent and spacious. However, when I woke up the following morning and switched on the light, I discovered a major bed bug infestation. Live bugs were crawling on the bedsheets, inside the very old bed base, and even up the bathroom walls. I suffered multiple bites all over my body and took photos of the bugs and the conditions as evidence.
It is unacceptable to host guests in rooms with such severe hygiene and safety issues. Given this experience, I cannot recommend staying here.