Ratings based on 998 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Alan

Posted Feb 2, 2020 on Hotels
Very friendly and helpful staff and a comfortable saty
Comment from Hotel Management
Feb 4, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you for your kind feedback and it is very comforting to read that you enjoyed your stay with us. We appreciate your kind compliments on the service from our colleagues and they are more than pleased to know that their caring service was a highlight of your visit. We look forward to the opportunity of welcoming you back soon. – Jen
5 out of 5
by A verified traveler

Posted Feb 2, 2020
Comment from Hotel Management
Feb 4, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen
4 out of 5
by A verified traveler

Posted Jan 31, 2020
Comment from Hotel Management
Feb 4, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you so much for your rating! It would be our pleasure hosting you again! – Jen
5 out of 5
by A verified traveler

Posted Jan 20, 2020
Comment from Hotel Management
Jan 23, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen
5 out of 5
by A verified traveler

Posted Jan 14, 2020 on Hotels
Nice staff especilly when check in very helpful good smile. Great location, next to mtr station, convienent 24hours store just next to hotel, very pleasant stay.
Comment from Hotel Management
Jan 17, 2020 by Hotel Jen Hong Kong, Hotel Management
We are absolutely delighted to hear about your wonderful experience. Your kind words are the greatest motivation to us all. We appreciate your kind compliments about our services and location. It will be our pleasure to provide you another delightful stay on your next visit. – Jen
4 out of 5
by A verified traveler

Posted Jan 7, 2020 on Hotels
Excellent location with MTR at hotel’s step, Friendly and helpful staff
Comment from Hotel Management
Jan 8, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – Jen
5 out of 5
by A verified traveler

Posted Jan 6, 2020 on Hotels
Nice design, but there is a construction site nearby. The tv is not HD and very small. The room door is very heavy to open.
Comment from Hotel Management
Jan 8, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – Jen
3 out of 5
by A verified traveler

Posted Jan 5, 2020 on Hotels
Comment from Hotel Management
Jan 8, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you so much for your rating! It would be our pleasure hosting you again! – Jen
4 out of 5
by A verified traveler from Sunshine Coast, Qld

Posted Jan 3, 2020
Friendly staff Nice buffet breakfast Room was good. Everything we needed. Disappointed that the roof top pool was closed while we were there. Overall it was a good experience
Comment from Hotel Management
Jan 8, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you for your valuable feedback which is most useful for our continuous improvement; as we strive to create most pleasant stays to all our guests. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – Jen
5 out of 5
by A verified traveler

Posted Jan 2, 2020 on Hotels
Nice hotel
Comment from Hotel Management
Jan 8, 2020 by Hotel Jen Hong Kong, Hotel Management
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – Jen