My experience at this hotel was unfortunately disappointing, especially given that I had booked a suite three months in advance. Upon checking in at 8:45pm, I was given a room that was clearly not the suite I had paid for. When I went back down to query it, I was told that due to a wedding, they had prioritised giving the suite to someone else. No prior warning, no communication — just an apology and a downgrade to an “executive room”, which was a lower standard.
While the hotel staff said they would refund the difference, what was most frustrating is that had I known in advance, I could have booked a suite elsewhere.
The room itself was spacious and had sea view windows, but they were so dirty that it completely ruined the view. The bathroom was far from ‘executive’ — the shower unit was tiny, though there was a jet bath (a nice touch), but the overall décor was dated and worn.
Also, do not pay extra for breakfast — it was really poor. Coffee came from an urn and was almost undrinkable, and the rest of the food was very basic and budget-quality. Eat elsewhere if you can.
However, I must say Expedia were amazing — they listened to my complaint and offered a small but reasonable credit refund, which was excellent service and very much appreciated.
Overall, this was a hotel experience I’d rather forget. If you do stay here, keep your expectations low — or you’re likely to be disappointed.
