外觀
查看供應情況

水邊溫泉度假酒店 的評分

3.5 out of 5
水邊溫泉度假酒店
1525 Boston Post Road, Westbrook, CT

評論

8.6

有夠讚

10 分，有夠讚；997 則評論中有 555 則" "
8 分，不錯哦；997 則評論中有 276 則" "
6 分，一般般；997 則評論中有 98 則" "
4 分，不太好；997 則評論中有 43 則" "
2 分，很糟糕；997 則評論中有 25 則" "

9.2/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.4/10

環保程度

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 1 晚
Tracy Apuzzo Front Office Manager 於 2019年9月5日回覆
Thank you so much for staying with us. We are so glad you enjoyed your stay. We hope to greet you again soon.

2/10 很糟糕

Wanda

家庭旅遊
喜歡：整潔度和設施服務
不喜歡：員工素質和住宿環境和硬體
This was my second time visiting here. First time was year before. That time was great, hence me wanting to come for back for my Birthday. Big Mistake!! 1st. It was a little noisy because it was winter break, so their were quite a few kids around. My cousin, and I got in a little late, so we both were tired. She fell asleep quick. Not long after that I fell asleep. Then I could hear the heater/ac unit making a loud motor noise. It kept me up most of the night. The next morning, also the toilet stopped flushing. My cousin is Ms. Fix it, so she jiggled the handle, or something and fixed it. I mention it to the front desk. Their attitude was not what I was expecting. First she said, why didn't you call about it last night? I said no, because having someone come that night would have woken up my cousin in the next bed. Then she said well because you booked through Expedia so you already got a discount. Then she said all I can do for you is give you a voucher for a beverage, or something for that same equivalent. I was offended, and I said I wasn't looking for a free beverage. Can I get the heating fixed. She said, yes I'll have someone come. Now the maintenance person was extremely professional, and polite.He said that the unit is only a few months old, and It's supposed make noise Periodically. If Your Hotel are going to have rooms that can be booked through Expedia, then the treatment of People should be the same, as if they booked it straight to the hotel.I DON'T RECOMMEN!
於 2024 年 2 月住了 2 晚

4/10 不太好

Cheryl

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
Poorly managed, unprofessional staff, bad food
於 2024 年 4 月住了 1 晚
Management 於 2024年4月29日回覆
I'm sorry to hear that, feel free to contact us to discuss further.

10/10 有夠讚

Peter

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Management 於 2024年4月29日回覆
Thank you for the five out of five!

2/10 很糟糕

David

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No thank you
於 2024 年 3 月住了 2 晚
Management 於 2024年4月20日回覆
Thank you for your review.

10/10 有夠讚

Nicole

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Management 於 2024年4月20日回覆
Thank you for the five out of five!

8/10 不錯哦

Anastasios

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務
The location of this property is great and it is a large property on a small beach. Exterior looks great but the interior of the room we stayed, junior suite left a lot to be desired. Outdated and very basic. Kind of like lodge accommodations. Bathtub/shower was very quirky to use and outdated. Now I can’t vouch for the condition of other higher priced rooms but this was ours. Nice bar area and restaurant area. Food was average. Indoor swimming pool and exercise area were nice. Staff very friendly. Overall nice stay but a bit overpriced for the rooms in comparison to their condition. Especially since we were off season
於 2024 年 3 月住了 2 晚
Management 於 2024年4月20日回覆
Thank you for your review. We always welcome feedback and will share this information with the team.

10/10 有夠讚

Tiffany

喜歡：設施服務
I love staying at Water’s Edge! The property is beautiful, the views are stunning and the staff are consistently excellent. The spa services are top notch and you can tell they put lots of thought into guests enjoying their stay.
於 2024 年 3 月住了 2 晚
Management 於 2024年4月20日回覆
Thank you for your awesome review and kind words. We hope to see you again soon!

8/10 不錯哦

jessica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property nice staff clean but mattress needs replacement
於 2024 年 3 月住了 3 晚
Management 於 2024年3月30日回覆
Thank you for your review! I will share your feedback the the appropriate departments.

10/10 有夠讚

Tracy

喜歡：整潔度、員工素質和住宿環境和硬體
Staff was very nice and helpful. Grounds were simply beautiful
於 2024 年 3 月住了 1 晚
Management 於 2024年3月30日回覆
Thank you for the five out of five!

6/10 一般般

Christiane，cambridge

家庭旅遊
喜歡：整潔度
Clean and well maintained resort. Nice spa facilities. Outdated pool and locker room facilities. Reasonable food options. Older rooms but comfortable. Staff never really went the extra mile - save for Amy at the front desk. Everyone else seemed to be slightly bothered to be there. We went in March - so maybe the summer staff are better?
於 2024 年 3 月住了 2 晚
Management 於 2024年3月19日回覆
Thank you for your review and feedback. I will share this with the appropriate departments.

10/10 有夠讚

matthew

喜歡：整潔度、員工素質和住宿環境和硬體
Right on the Sound, beautiful views.
於 2024 年 3 月住了 1 晚
Management 於 2024年3月19日回覆
Thank you for your review! We hope to see you again soon.

10/10 有夠讚

Brandon

於 2023 年 5 月住了 1 晚
Management 於 2024年3月30日回覆
Thank you for the five out of five!

4/10 不太好

Cian

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Management 於 2024年3月19日回覆
Thank you for the rating. Feel free to call us directly to discuss any issues.

10/10 有夠讚

karen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Watching the sunset and the location.
於 2024 年 2 月住了 1 晚
Management 於 2024年3月19日回覆
The sunset at the Waters Edge Resort is truly breathtaking. I'm so glad you were able to see it.

8/10 不錯哦

Stormy

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
I was surprised that rooms were not cleaned daily. We did have cleaning staff check with us late afternoon of our 2nd day to ask if we needed new towels or other supplies. They should put a note in the room as to when service will be provided.
於 2024 年 2 月住了 3 晚
Management 於 2024年2月26日回覆
Thank you for your review. The hotel rooms are cleaned daily throughout the day up until check in time. We welcome all feedback and will share with our team.

8/10 不錯哦

Janet

Hotel is lovely,more lighting in the parking area is needed when arriving at night.
於 2024 年 2 月住了 1 晚
Management 於 2024年3月19日回覆
Thank you for your review and feedback. We will look into the issue.

10/10 有夠讚

Lino

於 2024 年 2 月住了 1 晚
Management 於 2024年3月30日回覆
Thank you for the five out of five!

10/10 有夠讚

Romeo

喜歡：整潔度和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日回覆
Thank you for the Five out of Five stars!

10/10 有夠讚

JOHN

喜歡：整潔度、員工素質和住宿環境和硬體
Great location, friendly staff
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日回覆
Thank you for your review and kind words! See you again soon.

10/10 有夠讚

Michael

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
It is a nice place that felt clean and welcoming.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月26日回覆
Thank you for your review! I'm glad you enjoyed your stay!

6/10 一般般

Home

情侶出遊
喜歡：整潔度和員工素質
The room was crazy hot! Had the thermostat at 64 and it was still really hot. Water pressure in the shower was so low it was hard to rinse off. Was at this place years ago and very happy, but don’t see going back any time soon.
於 2024 年 2 月住了 1 晚
Management 於 2024年2月23日回覆
I'm sorry to hear you did not enjoy your stay. Feel free to contact us directly to discuss the issues you had.

10/10 有夠讚

Tonya

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property
於 2024 年 2 月住了 1 晚
Management 於 2024年2月23日回覆
Thank you for the kind words and your Five out of Five!

6/10 一般般

Melissa

家庭旅遊, 親子旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務
The hot tub was gross. Had brown stuff floating in it. The pool was cold even though it’s heated. The hotel could use some updating in the rooms but for the price it was average.
於 2024 年 2 月住了 2 晚
Management 於 2024年2月23日回覆
Thank you for your review. We will look into these issues. In the meantime feel free to call us directly.

10/10 有夠讚

S. Jason，Plainville

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Management 於 2024年2月23日回覆
Thank you for your Five out of Five!

8/10 不錯哦

Lori

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly and helpful when needed,the room itself needed some work with painting and comfier pillows
於 2024 年 2 月住了 3 晚
Management 於 2024年2月23日回覆
Thank you for your review! I will pass the feedback along.

6/10 一般般

Ellen

情侶出遊
喜歡：整潔度和員工素質
The property is beautifully located in Westbrook CT. However, the rooms are dated and not what was expected. We also were surprised the exterior doors to the hotel buildings were not locked and were accessible by anyone.
於 2023 年 12 月住了 1 晚
Management 於 2024年2月23日回覆
Thank you for your review. We welcome all feedback and will look into the issues mentioned to better serve our guests.

10/10 有夠讚

Natasha

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I have been a regular at Waters Edge and Spa for over a decade. I always book the ocean view Villa for gathering with family and friends. It is quite an impressive set up. And everyone always has an amazing time. Whether they are walking on the beach, playing board games in front of the fireplace, checking out the nearby outlets, or just sitting on the patio watching the sunrise. I’ll see you all soon!
於 2024 年 2 月住了 1 晚
Management 於 2024年2月23日回覆
We are looking forward to it! Thank you for a great review and your kind words. See you soon!

10/10 有夠讚

Dianne

於 2024 年 2 月住了 2 晚
Management 於 2024年3月30日回覆
Thank you for the five out of five!

10/10 有夠讚

Lorraine

喜歡：整潔度、設施服務和住宿環境和硬體
It was a girls weekend and we had a great time! We enjoyed dinner it was delicious and than enjoyed a drink by the fireplace.
於 2024 年 1 月住了 1 晚
Management 於 2024年2月23日回覆
I'm delighted to hear you had a great girls weekend! See you again at the next one!

10/10 有夠讚

mark

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service.
於 2024 年 1 月住了 3 晚
Management 於 2024年2月23日回覆
Thank you for your kind words. I will share with our team. Hope to see you soon.

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Management 於 2024年2月23日回覆
Thank you for your Five out of Five!

10/10 有夠讚

Laura

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Management 於 2024年2月23日回覆
Thank you for your 10 out of 10!

10/10 有夠讚

Kathleen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great for our girls weekend just hanging out and the massages and relaxation room at the spa were wonderful!
於 2024 年 1 月住了 1 晚
Management 於 2024年2月23日回覆
I'm so glad you enjoyed your girls weekend. Thank you for your kind words. Hope to see you again at your next girl weekend!

4/10 不太好

Rebecca

情侶出遊
不喜歡：員工素質
Although the scenery was beautiful, the service was average and our room had issues. Our toilet did not flush properly and overflowed. The bed was extremely uncomfortable and our carpet was dirty. For $280, we expected so much better. When we brought our concern to the receptionist, she told us our room was already discounted as if that was all we deserved. She also told us there was nothing she could do for us. Very disappointed as this was getaway for my fiancé’s birthday and our stay was sub standard at best.
於 2024 年 1 月住了 1 晚
Management 於 2024年2月23日回覆
I apologize for any inconvenience. Please call us directly to discuss further.

10/10 有夠讚

Magdelene

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall lovely
Absolutely beautiful Resort, I highly recommend.
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for your great review. Looking forward to seeing you again.

8/10 不錯哦

Melanie

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for the Four out of Five!

10/10 有夠讚

Carolyn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for the Five out of Five!

10/10 有夠讚

Robert

商務旅客
喜歡：設施服務
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for the Five out of Five!

10/10 有夠讚

Tonya

喜歡：整潔度、設施服務和住宿環境和硬體
The best experience I had was the wine tasting dinner. I also loved the brunch that was served on Saturday. The property is breathe taking and very clean. I will return .
於 2024 年 1 月住了 2 晚
Management 於 2024年1月26日回覆
We will be looking forward to your return. Thank you for your review and kind words. I'm delighted to hear you enjoyed the wine tasting dinner.

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for the Ten out of Ten!

2/10 很糟糕

Anthony

於 2024 年 1 月住了 1 晚
Management 於 2024年1月26日回覆
Feel free to call the hotel to discuss further.

10/10 有夠讚

Amy

於 2024 年 1 月住了 1 晚
Management 於 2024年1月11日回覆
Thank you for the Five Stars!

10/10 有夠讚

JENNIFER

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2024年1月11日回覆
Thank you for the Five Stars!

10/10 有夠讚

Daniel，Waltham

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a great resort very enjoyable exprience!!!!
於 2024 年 1 月住了 2 晚
Management 於 2024年1月11日回覆
Music to my ears. I'm so glad you enjoyed your stay and we hope to see you again soon.

2/10 很糟糕

Maria K

於 2023 年 12 月住了 1 晚
Management 於 2024年1月26日回覆
Feel free to call the resort to discuss further.

10/10 有夠讚

John

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2024年1月11日回覆
Thank you for the Five Stars!

10/10 有夠讚

Gail

於 2023 年 12 月住了 1 晚
Management 於 2024年1月26日回覆
Thank you for the Five out of Five!

10/10 有夠讚

Jacquelyn

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful!
於 2023 年 12 月住了 3 晚
Management 於 2024年1月11日回覆
We think You're Wonderful! Thank you for staying with us and hope to see you soon!

10/10 有夠讚

Grace

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Management 於 2024年1月11日回覆
Thank you for the Five Stars!