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最佳西方西夢露旅館的評分

2.5 out of 5
最佳西方西夢露旅館
405 Thomas Rd, West Monroe, LA

評論

7.8

不錯哦

10 分，有夠讚；546 則評論中有 178 則" "
8 分，不錯哦；546 則評論中有 185 則" "
6 分，一般般；546 則評論中有 107 則" "
4 分，不太好；546 則評論中有 49 則" "
2 分，很糟糕；546 則評論中有 27 則" "

8.2/10

整潔度

8.2/10

員工素質

7.2/10

設施服務

7.8/10

住宿環境和硬體

7.2/10

環保程度

評論

8/10 不錯哦

真實旅客

They don’t have any baby crib for my baby...
於 2018 年 8 月住了 1 晚

6/10 一般般

Manoj

家庭旅遊
喜歡：整潔度和員工素質
Old property but has been properly renovated.
於 2024 年 5 月住了 1 晚

8/10 不錯哦

George

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Okay but a bit pricy for old facility
於 2024 年 5 月住了 1 晚

6/10 一般般

Joel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Bed and pillows was like sleeping on Rocks
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Som，Carrollton

家庭旅遊
喜歡：整潔度、員工素質和設施服務
The water is yellow. It maybe the hard water or something else but it definitely feels weird to wash hands in it or even to look at it inside the toilet, even after flushing.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Byron

於 2024 年 2 月住了 1 晚

8/10 不錯哦

david

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
No problems
於 2024 年 2 月住了 1 晚
Dana P. 於 2024年3月7日回覆
Thank you David for your wonderful rating@

2/10 很糟糕

Scott

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not this hotel and no longer is fan of hotels.com
Horrible experience. Communications between Hotels.com and the hotel were not in sync and could not get anything correct…the hotel staff was unwilling to do anything proactive to help alleviate the situation. Do not stay at this hotel and unfortunately…while I formerly was a big fan of hotels.com it’s obvious they have sold out to the overseas customer support which is very poor now. I think I will not be using their service in the future. Inability to service or correct your problems is a pretty big one.
於 2024 年 2 月住了 1 晚
Dana P. 於 2024年2月4日回覆
Dear Scott,We are truly sorry for the unfortunate experiece you had with hotels.com. When booking with a 3 party website, it seemed that you chose to cancel your reservation. The cancellation was honored on our end. I noticed you requested a confirmation of this cancelation which hotels.com should have provided to you via email. We hope this clears up any confusion you may have had.Dana P.Guest Relations

10/10 有夠讚

Scotty

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
Dana P. 於 2024年3月7日回覆
Thank you for your great rating!

10/10 有夠讚

Nancy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
great stay
於 2024 年 1 月住了 1 晚
Dana P. 於 2024年3月7日回覆
Thank you for your great rating!

2/10 很糟糕

LaTrice，Lakeland

於 2023 年 12 月住了 4 晚
Dana P. 於 2023年12月28日回覆
Dear Guest,I am truly sorry you had a disappointing stay you had with us. I an not sure what the issue was with your room during your stay with us. If you can kindly email us and let us know how we can improve would be greatly appreciated. Dana P.Guest Relations

10/10 有夠讚

Michelle

於 2023 年 12 月住了 1 晚

8/10 不錯哦

David

喜歡：員工素質
Okay. Could have been better. Room was disappointing. Breakfast was best part stay.
於 2023 年 11 月住了 1 晚
Dana P. 於 2023年12月28日回覆
Dear Guest,We are sorry for the disappointing stay you had with us. We hope you can give us another opportunity to provide a better stay.

8/10 不錯哦

Master

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Dana P. 於 2023年12月28日回覆
Thank you for your rating

6/10 一般般

James

商務旅客
喜歡：員工素質和住宿環境和硬體
This is less a problem of the motel and more about the city but the water had a foul odor and color.
於 2023 年 11 月住了 6 晚

6/10 一般般

Anita

於 2023 年 10 月住了 1 晚
Dana P. 於 2023年12月28日回覆
Thank for your rating.

6/10 一般般

Emma

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
於 2023 年 10 月住了 1 晚

10/10 有夠讚

PATTY

於 2023 年 9 月住了 1 晚

6/10 一般般

Matt

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Basic hotel
Basic hotel. Ok for a stay and decent location.
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Monyka

於 2023 年 9 月住了 1 晚

8/10 不錯哦

Triantafilli

喜歡：整潔度、員工素質和住宿環境和硬體
Quick one night stay
One night stay the bed was very uncomfortable. Location was good . Near restaurants. They have hot breakfast the lady was very friendly. They we’re painting the exterior to keep up with the property. Pool . We didn’t use . As overall good stay
於 2023 年 8 月住了 1 晚
Dana P. 於 2023年9月5日回覆
Dear Guest,First, thank you for your kind comments about breakfast, location, and overall stay. In regards to the comfort of the bed, we are truly sorry about this and will forward your comments to the owner. We appreciate your stay with us and hope to see you again soon!

10/10 有夠讚

JOSE

喜歡：整潔度
Excellent service
於 2023 年 9 月住了 1 晚
Dana P. 於 2023年9月5日回覆
Thank yo for your wonderful rating!

4/10 不太好

Naveen

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Assigned room toilet flush broken. Urine in the toilet. Dirty hallways. Too expensive for such a property. Night staff not welcoming.
於 2023 年 8 月住了 1 晚
Dana P. 於 2023年8月16日回覆
Dear Guest,We are truly sorry for the unfortunate stay you had with us. In regards to the color of the water, it is a norm in our area as the water has a yellowish tint to it. We will review our camera about the night staff and are truly sorry about this. We hope you can give us another opportunity in providing better service.

4/10 不太好

Hunt

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hmmm, why?
Paid a premium for the area and got zero benefit for the extra. Desk looked at me like I had 2 heads when I asked if they had a wine opener. Breakfast for fast was cozy and nice… changed up daily
於 2023 年 8 月住了 1 晚
Dana P. 於 2023年8月8日回覆
Dear Hunt,We are sorry for the unsatisfactory stay you had with us. We have noted your concerns. We hope you can give us another opportunity in providing better service.

6/10 一般般

Clothilda

商務旅客
喜歡：整潔度和員工素質
I did not like the bed it was lumpy and noisy. the shower head in the shower head was to low, I was taller than the shower head, the bathroom too cramped.
於 2023 年 7 月住了 3 晚
Dana P. 於 2023年7月30日回覆
Dear Clothilda,We are truly sorry for the unfortunate stay you had with us. We have forwarded your concerns to the proper department. In regards to the size of the bathroom, we, unfortunately, cannot change this. We appreciate your stay with us.Dana P.Guest Relations

10/10 有夠讚

Olive

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Property was comfortable
於 2023 年 7 月住了 3 晚
Dana P. 於 2023年7月30日回覆
Thank you for your great rating!

6/10 一般般

Donne，Savannah

情侶出遊
喜歡：整潔度和員工素質
Pretty much a good value old style motel. Not fancy, not the greatest facilities, just basic clean an we slept well.
於 2023 年 7 月住了 1 晚
Dana P. 於 2023年7月30日回覆
Thank you for your review. We appreciate your kind comments.

10/10 有夠讚

Brenda

於 2023 年 6 月住了 1 晚
Dana P. 於 2023年7月30日回覆
Thank you for your Rating!

10/10 有夠讚

linda

於 2023 年 6 月住了 2 晚
Dana P. 於 2023年7月30日回覆
Thank you for your rating!

8/10 不錯哦

Lauren

家庭旅遊
喜歡：整潔度和員工素質
It was ok
No bugs or issues. No frills. Probably would have been just as comfortable across the street at the Red Roof for half the price. Nice pool and breakfast. Close to shopping. I guess I was just expecting more for the price.
於 2023 年 6 月住了 1 晚

6/10 一般般

Yadira

親子旅遊
喜歡：員工素質
The place was clean but the water was yellow and had a terrible smell.
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Brandi

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Overall a nice stay
Bed was a bit uncomfortable being it felt like sleeping on a brick other than that it was clean, friendly and we had a nice stay.
於 2023 年 5 月住了 2 晚

8/10 不錯哦

Linda

家庭旅遊
喜歡：整潔度和員工素質
It was ok
於 2023 年 5 月住了 3 晚

10/10 有夠讚

Joan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Robert，SLIDELL

喜歡：員工素質
於 2023 年 5 月住了 1 晚

8/10 不錯哦

Britt

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean!
it was easy checkin. Clean room
於 2023 年 5 月住了 1 晚
Dana P 於 2023年5月10日回覆
Thank you kindly for your wonderful review. We appreciate your review as our staff works very hard to provide each guest with an enjoyable stay.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.Dana P.Guest Relations

6/10 一般般

Joni

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Not somewhere I would book again.
The room was big enough, although we did not realize the rooms opened to the outside & would have never booked had we known. The outside is very run down. Parking is limited. The bathroom is comical. I have never seen anything so small. My son is 6’3” & has head touched the ceiling & shower head sprayed his chest. You have to close the door before sitting on the toilet. It is tiny. All I could do was laugh. It was only for 1 night for a baseball game. Any longer & I would have cancelled & left.
於 2023 年 5 月住了 1 晚
Amanda R 於 2023年5月10日回覆
We are truly sorry for the experience you had during your stay with us. As you can see from previous reviews written by guests, we pride ourselves in serving all guests to the best of our ability. Again, we are truly sorry we failed you. We hope this unfortunate experience does not stray you from staying with us or the Best Western brand.

8/10 不錯哦

Stephen

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff helpful. My room did not have any bath towels. Staff took care of it.
於 2023 年 4 月住了 1 晚
Dana P 於 2023年5月10日回覆
Thank you kindly for your wonderful review. We appreciate your review as our staff works very hard to provide each guest with an enjoyable stay. Glad to hear the front desk staff took care of the towel situation, we apologize for this inconvenience.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.Dana P.Guest Relations

8/10 不錯哦

Ignacio

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Amanda R 於 2023年5月10日回覆
We appreciate you choosing Best Western for your stay. Thank you kindly for the review.

10/10 有夠讚

Melissa

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The prices in the W. Monroe area are ridiculous. This hotel was priced lower and wasn’t as nice on outside but the front desk clerk was so nice and helpful and the room was immaculate and smelled amazing and was very spacious! Would stay here again!
於 2023 年 3 月住了 1 晚
Amanda R 於 2023年5月10日回覆
Thank you kindly for your wonderful review. We appreciate your words as our staff works very hard to provide each guest with an enjoyable stay.We look forward to welcoming you and your family, if your travel plans should bring you back to our area.

10/10 有夠讚

Nancy

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Heavy rains caused the lawn to be one big puddle. No big deal.
於 2023 年 3 月住了 1 晚
Amanda R 於 2023年5月10日回覆
We are truly sorry for the water in the parking lot. As you can see from previous reviews written by guests, we pride ourselves in serving all guests to the best of our ability. We hope this experience does not stray you from staying with us or the Best Western brand.Thank you for your review.

10/10 有夠讚

Kelton

於 2023 年 3 月住了 1 晚
Amanda R 於 2023年5月10日回覆
We appreciate you choosing Best Western for your stay. Thank you kindly for your review.

10/10 有夠讚

Denise

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Donna

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 2 晚

8/10 不錯哦

Janet

家庭旅遊
喜歡：整潔度和員工素質
Decent place, just needs updating. Sofa bed mattress was old and lumpy, bathroom fixtures are old. The staff was very kind and friendly.
於 2023 年 1 月住了 1 晚

10/10 有夠讚

Julie

於 2023 年 1 月住了 1 晚

6/10 一般般

Casey

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Decent
The front lobby service was excellent. From the beginning at check in, to the lady helping with the breakfast to the guy emptying the trash, everyone was kind and helpful. The room smelled of cigarette smoke. This was the hardest to ignore. Everything smelled of it after being there only a few hours. We did not ask for a new room, we just went to sleep early to get it over with faster.
於 2023 年 1 月住了 1 晚

6/10 一般般

George

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：客房舒適度
Old, tired rooms. The beds were very uncomfortable, hard lumpy mattresses with very tiny almost worthless pillows. The bathroom was so tiny that you practically needed to step into the shower just to close the door. Not someplace I would recommend
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Michael，Texarkana

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Need bottles of water in rooms Water yellow and taste bad Need new pillows
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Laura

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean rooms and great beds!
於 2022 年 11 月住了 1 晚