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豪華湖濱客房飯店的評分

2 out of 5
豪華湖濱客房飯店
2780 Casa Loma Rd, West Kelowna, BC

評論

8.2

非常好

10 分，有夠讚；43 則評論中有 22 則" "
8 分，不錯哦；43 則評論中有 13 則" "
6 分，一般般；43 則評論中有 1 則" "
4 分，不太好；43 則評論中有 3 則" "
2 分，很糟糕；43 則評論中有 4 則" "

9.4/10

整潔度

8.8/10

員工素質

8.0/10

設施服務

9.0/10

住宿環境和硬體

評論

2/10 很糟糕

DIEGO

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和客房舒適度
terrible
After getting ourself some pickup food, the landlord of this “house” stumped in our door accusing me of making noise, which of course was not true. cursing and threaten me.. of course i did not take the verbal abuse and told her to go away. her husband came back and kicked me out of the place and had to call 911 to ensure the incident got recorded. most terrible experience and first time ever i make this kind of review. additionally, this is a house (not a hotel) and not in-suite bathrooms are available. i strongly recommend to stay away from this place
於 2020 年 10 月住了 1 晚

4/10 不太好

Jas，Toronto

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The host was really wonderful. Made it a great experience and she is very hospitable. The problem I have is that the picture provided when I booked the property was of a room with a living area next to the bed (all in one room), which is what I originally liked. I wanted something roomy with a separate living area. When we got there we were given a room with no living area. I wish the pictures would represent the room we would be getting instead. A little disappointing
於 2020 年 9 月住了 1 晚
Management 於 2020年9月29日回覆
Thank you for your review . This is a very important detail to keep in mind . After our renovation is complete we will try to accommodate better descriptions and photos . Thanks again for staying

10/10 有夠讚

Lisa

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beach at your front door.
於 2020 年 8 月住了 2 晚
Management 於 2020年9月2日回覆
We are so pleased you enjoyed your stay ! Thank you for your review

8/10 不錯哦

James

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
quiet comfort
First time at this Lakefront Home. Quiet street close to town and plenty of room to relax. Very easy access to hwy in either direction. Hosts are very nice and this place is a quiet retreat.
於 2020 年 8 月住了 1 晚
Management 於 2020年8月20日回覆
Thank you for your review it was a pleasure to host your stay .

8/10 不錯哦

Loa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 8 月住了 3 晚
Management 於 2020年8月13日回覆
Thank you for your review . We love to hear what you enjoyed and it’s important to know what you did not . Fantastic guests .

8/10 不錯哦

William U.

喜歡：整潔度
Nice property
Good value for this property. Owner was helpful and accommodating. Has nice heated pool. Location and view is very nice.

10/10 有夠讚

ALAN，Surrey, BC

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The place is very clean and organized, the host is very kind.
於 2020 年 8 月住了 1 晚
Management 於 2020年8月4日回覆
Thank you for your review we are very happy to hear you enjoyed your stay . Welcome back anytime!

10/10 有夠讚

Annette

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Caprice was very accommodating and super friendly the property is beautiful. She made our stay so enjoyable. We cannot wait to go back.
於 2020 年 7 月住了 1 晚
Management 於 2020年8月6日回覆
Thank you for your review . We love to know what we are doing right . Welcome back in the future !

8/10 不錯哦

Stankey，Vancouver

喜歡：整潔度、設施服務和住宿環境和硬體
Overall good property, heated pool is great. The only inconvenience is separate bathrooms and shower room downstairs. It’s ok just for one night.
於 2020 年 7 月住了 1 晚
Management 於 2020年7月29日回覆
Thank you for your review . The studio has two separate private bathrooms one with private staircase and private entrance to the pool . It is our busiest suite . We are always interested in how we can do better . Cheers !

4/10 不太好

真實旅客

家庭旅遊
喜歡：住宿環境和硬體
不喜歡：整潔度和員工素質
The good: Location was easy to get to and from, parking was easy and bedding was soft. The bad: To start, I had booked online, and was later told they had double booked and told to cancel it myself - despite by booking being not cancellable on Expedia. Later, the reached out and booked me in as they had a cacellation. It seems disorganized. More disorganization around check in as my room wasn't ready on arrival - they called on arrival day and asked for more time to which I agreed. After agreeing to a later checkin, I would hope that the room would be ready, but they still were having issues. Some miscommunication around kitchen use and coffee service. However, there was a long tiarade around my daughter's age - who they incorrectly assumed was a minor and not allowed on property. She's 26 and we found it unnecessary. The towels were old and rough. Like someone's old towels from the 80's. My biggest issue with the home was that it had a smell of cigarette odor upon entering. For anyone sensitive to smells I would highly suggest elsewhere.
於 2020 年 7 月住了 4 晚
Owner 於 2020年7月21日回覆
We are sorry you did not enjoy your stay . this property is strictly non smoking and adheres to smoking laws as well as fire inspections . due to extra sanitary measures surrounding covid 19 many establishments are facing later check in times . Because of covid 19 we have thrown in some extra complimentary coffee and concierge services to our POLITE guests . Staff is in no way responsible for cooking food or accommodating meals that were very rudely demanded or starting shifts extra early in the morning to accommodate plans of the guest . We do not tolerate any abusive behaviour at this property . Usually in these situations the guest is immedately escorted out . Not only do we have a minimum age requirement , our policies state that identification is required at the door . Our room amenities are new . Guests are banned from property indefinitely for abuse towards staff .

8/10 不錯哦

GARTH，WINLAW, BC

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
REALLY NICE HOME, COMFORTABLE MATTRESS, NICE QUAINT HEATED POOL, Great Lake VIEW. NO BATHROOM IN OUR ROOM. USED POWDER ROOM OFF KITCHEN FOR NORMAL BUSINESS BUT HAD TO GO DOWNSTAIRS FOR A SHOWER. NO HAIR DRYER. 3PM CHECK IN DID NOT HAPPEN. 4:30 PM WE GOT OUR ROOM.
於 2020 年 7 月住了 1 晚
Owner 於 2020年7月21日回覆
Hello we are sorry for the late check in . once in a while our cleaning times need to be extended to ensure guest safety around covid 19. hair dryers and many other amenties are always available upon request . The 2 private exterior bathrooms attatched to this large suite are described on our listing . We appreciate your concerns and will stive to do better !

4/10 不太好

Tamm，Vancouver

情侶出遊
喜歡：整潔度和員工素質
A lovely clean home and nice host. This isn’t a small hotel or on or really close to the lake. You can see the lake, unless we missed a path across the street. We had a room which was clean, and had a tv, dresser, table and bathroom. There were no extra towels if you used the pool, she may have gotten them if asked I suppose. No shampoo, soft soap - not anything special etc. The pool was lovely. Due to covid you booked a time to use it which was nice. You do have limited access to a fridge, but she will bring ice. It’s a shared common space rental essentially. There are about 8 stairs to the front entrance.
於 2020 年 7 月住了 1 晚
Management 於 2020年7月18日回覆
Thank you for your review . We are now a licensed Bed and breakfast . Due to covid 19 regulations kitchen privileges are suspended . We understand that this may be an inconvenience however the safety of all guests is important to us . Towels are available along with concierge , ice ,Coffee and tea service . All toiletries are located in bathrooms under the sink . This was our economy room you chose for your stay . This is a lakefront property with a beach 1/2 block away . This room chosen is listed as a garden view room and contains all the pertinent information on the booking sites . Thank you for choosing Luxury Lakefront Rooms .

10/10 有夠讚

Eric P

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lives up to the name!
Beautiful property, excellent service, lovely view, comfortable king size bed, gorgeous and gigantic bathroom with new luxury fixtures.
於 2020 年 7 月住了 1 晚
Management 於 2020年7月30日回覆
We’re so glad you enjoyed your stay ! Thank you for your review , it was a pleasure to have you here .

8/10 不錯哦

Dion W.

喜歡：整潔度
Overall very nice place
Everything was clean and private. The owner, Patrice, was very nice and accommodating. Each room has its own ensuite. No breakfast served due to Covid restrictions but we were not informed ahead of time. Mix up with our booking between home away and the property owner. Expedia took over Homeaway and VRBO I believe so our booking was moved there but again absolutely no communication of the change or with any check in information so we were very nervous that we wouldn't have a place to stay. Worked out well in the end though.

10/10 有夠讚

Ronnie，Alberta

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very clean excellent host would recommend this place would return very pleasant
於 2020 年 7 月住了 3 晚
Management 於 2020年7月6日回覆
Thank you for your review . So glad you enjoyed your vacation!

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very comfortable stay. Clean tidy and beautiful.
於 2020 年 6 月住了 1 晚
Management 於 2020年6月30日回覆
Thank you for your review we are glad you enjoyed your stay .

8/10 不錯哦

Tung Chi

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 6 月住了 1 晚
Management 於 2020年6月17日回覆
Thank you for your review . It is always helpful to know what we are doing right .

10/10 有夠讚

Mark

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was extremely helpful and polite.
於 2020 年 6 月住了 1 晚
Management 於 2020年6月10日回覆
thank you for your review ,it was a pleasure to have you stay .

10/10 有夠讚

Kim

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful place
Amazing service, view Great experience
於 2020 年 6 月住了 1 晚
Management 於 2020年6月7日回覆
Thank you for your review . We are pleased you enjoyed your stay .

2/10 很糟糕

真實旅客

於 2020 年 5 月住了 1 晚
Management 於 2020年6月3日回覆
Our rooms have been closed from March 15th - june 5 th . There were no rentals in may .

10/10 有夠讚

john，Princeton bc

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
A large beautiful home in witch we were made very welcome by the owners, loved are stay and would go back again
於 2020 年 3 月住了 1 晚
management 於 2020年3月12日回覆
It was a pleasure to have you here . Thank you for your review

10/10 有夠讚

真實旅客

於 2020 年 3 月住了 1 晚
management 於 2020年3月7日回覆
Thank you for your review . It helps us to know when guests are happy .

10/10 有夠讚

Bob，Kamloops

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very comfortable with lots of privacy awesome views and hosts were super nice Felt like a home away from home
於 2020 年 1 月住了 1 晚
management 於 2020年1月16日回覆
So glad you enjoyed your stay !

10/10 有夠讚

真實旅客

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our short stay. The area is very clean and quiet . Had a beautiful view from our room on the lake and mountains. Would really to anyone!
於 2019 年 11 月住了 1 晚
management 於 2019年11月29日回覆
thank you for your review . Happy you had a comfortable stay .

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
A great place to stay. A beautiful house with a lot of space. A gorgeous view from the room.
於 2019 年 10 月住了 3 晚
management 於 2019年10月31日回覆
thank your for your review. We are pleased you enjoyed your stay .

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
luxurious, well-situated; excellent value for cost
於 2019 年 10 月住了 1 晚
management 於 2019年10月17日回覆
thank you for your review . It helps us to know what we are doing right !

10/10 有夠讚

Yvonne

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wow, was für ein Zimmer
Einen Tag bevor ich ankam, haben die Gastgeber mir eine Email mit de wichtigsten Imfos zukommen lassen. Als ich dann angekommen bin wurde ich sehr herzöich empfangen und mir alles gezeigt wo ich was finde. Dann kam das Zimmer. WOW. So ein Zimmer habe ich nicht erwartet. Blick zum Lake war der Eyecatcher. Ich möchte nochmals danke sagen für den tollen Aufenthalt.
於 2019 年 9 月住了 1 晚
management 於 2019年10月3日回覆
We are are so happy you had a great experience ! Thank you for your review . It helps to know what works . Cheers !

8/10 不錯哦

真實旅客

於 2019 年 9 月住了 3 晚
management 於 2019年10月1日回覆
thank you for your review . it always helps to see where we can improve .

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My dad and I were road-tripping across the Canadian Rockies when we found this excellent place, with a stunning location and extremely reasonable price. We appreciated the hospitality of our hosts and would like to thank them very much for letting us stay in their home for a day and take advantage of enjoying the lake-front view. Needless to re-iterate, we were delighted by our stay here. I will highly recommend this place to everyone, and will definitely like to stay here again if and when I visit Kelowna again!
於 2019 年 9 月住了 1 晚
management 於 2019年9月30日回覆
Thank you for your review . It was a pleasure to have you here .

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This property is lovely. It is well-maintained, modern, and comfortable. The host was friendly, accommodating, and personable. The patio and bedroom were spacious and awesome. I didn't enjoy that the bathroom with a shower was downstairs (my room was upstairs). Secondly, I didn't enjoy that my room didn't have a lock. I know the whole home is appropriately locked, but it's just my own comfort; I like to be locked into a space (especially when it's unfamiliar to me). Overall, I really liked it!
於 2019 年 5 月住了 1 晚
management 於 2019年5月18日回覆
thank you for your honest review . The suites will now have locks . Thanks for booking and happy travels .

6/10 一般般

真實旅客

團體旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
This is a persons house, not a hotel. So there is no privacy.
於 2019 年 5 月住了 1 晚
management 於 2019年5月9日回覆
We are sorry you did not enjoy your stay . All of our information is in the listing .Many of our guests appreciate the convenience of a chefs kitchen , decks BBQ and pool to enjoy . Our suites are separate and private . hank you for your candid review .

10/10 有夠讚

真實旅客

於 2019 年 5 月住了 2 晚
management 於 2019年5月8日回覆
Thank you for your review . I Happy to accommodate .

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
Everything was perfect except for one minor thing. There was no lock on the door of my room, which was directly adjacent to the kitchen and dining room common areas that other quests shared. I found this a little strange, but because everything else was so nice, made it seem less of an issue.
於 2019 年 5 月住了 1 晚
management 於 2019年5月8日回覆
thank you for your insights . The property will be upgraded .

10/10 有夠讚

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent Very friendly , homey , and clean. Great location.
於 2019 年 5 月住了 1 晚
management 於 2019年5月6日回覆
Thank you for your review. We are happy to you enjoyed your stay .

2/10 很糟糕

真實旅客

不喜歡：員工素質、設施服務和住宿環境和硬體
It took me a while to find "shared accomodation" in the description. This was the first surprise. My "suite" was a bedroom without a lock on the door next to the echoing kitchen. I often had to search from room to room to find the right door to the bathroom in this vacuous house. The bedroom was at the end of the house where I couldnt get a wifi signal. The TV system was unusable. The luxury amenities would have been nice 10 years ago before they got beat up. Above these surprises, the owners of the house woke me up repeatedly between 2AM and 5AM by cracking beers and talking loudly in the kitchen. I had left an item behind and after 4 straight weeks of trying to arrange for them to ship it I had to send a courier to pick it up at a considerable cost. It arrived in a taped up take out bag. This stay became a hassle and was unnerving from the start.
於 2019 年 2 月住了 3 晚
management 於 2019年5月8日回覆
We are sorry to hear you were disturbed by kitchen guests . The kitchen is a shared free benefit . The property is not responsible for lost items , however from time to time , we try to accommodate . All of our info such as a shared kitchen is plainly written in our listing . Please take the time to read . The entire property has recently been upgraded . Thank you for your review .

10/10 有夠讚

Mike

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Best place to stay
Best place to stay in kelowna. Period
於 2019 年 4 月住了 1 晚
management 於 2019年5月1日回覆
Thank you . It was a pleasure having you here .

10/10 有夠讚

真實旅客

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
private and in a great location. room was well organized and had a great view. love it!
於 2019 年 4 月住了 1 晚
management 於 2019年4月29日回覆
thank you for our review and happy travelling .

10/10 有夠讚

William，Edmonton, ab

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful rooms, large TV was great. We had the full basement to ourselves and was very private. The kitchen was huge and was all good. No Cable connection, but Netflix was available
於 2019 年 4 月住了 3 晚
management 於 2019年4月25日回覆
We appreciate your business and thank you for your review . We have now installed cable and movie channels as well .Hope to see you again . Great guests !

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Comfortable, quiet and convenient to downtown location. Only complaint is that they only offer Netflix at which the program was not working very well. It's a computer program that was slow and a pain so we just went to sleep. No cable TV for news and that was a disappointment.
於 2019 年 4 月住了 1 晚
management 於 2019年4月15日回覆
Thank you for your insights . We will definitely use this information comparatively .

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My friend and I stayed there , we really enjoyed how welcoming it was, caprice was enjoying company and never skipped a beat to give us a house tour and welcome us into her home! She offered great advice and helped us find wonderful Resturants to eat at! We had a private entrance so there was no issues coming in and out later in evenings !
於 2019 年 4 月住了 3 晚
Management 於 2019年4月15日回覆
Thank you for your review . We are pleased you enjoyed your stay !

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean rooms, comfy bed, good location and nice host. Would recommend for people staying there. There is a living room with netflix for entertainment.
於 2019 年 3 月住了 1 晚
Manager 於 2019年4月4日回覆
Thank you for your review . Come back anytime.

2/10 很糟糕

真實旅客

於 2019 年 3 月住了 5 晚
Management 於 2019年3月30日回覆
We apologize your stay was not as expected as i was ill and had left others in charge . You will be happy to know that all these issues have now been resolved . Thank you for taking the time to provide us with your honest feedback .

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Although my travel plans were turned upside down by flight delays and cancellations and I couldn't make it in time for check in, I found myself being accommodated beyond my own expectations. The room was clean and as advertised, with the price being perfectly fair and reasonable!
於 2019 年 2 月住了 1 晚
hostess 於 2019年2月12日回覆
We enjoyed having you here and were happy to accommodate you .