Upon arrival, our room had not been cleaned, so we were offered an free upgrade which we were very grateful for. Our original room was a queen, and I would not recommend that for backpackers, you would be better off staying at a hostel, it was very small and didnt have much of a kitchen and had no view. Our upgraded room was very spacious, however the couch was covered in stains, the coffee table was broken, there was a bowl of flour in one of the kitchen draws, the shower drain was clogged/blocked with thick black hair and there was black hair in the toilet as well. The lady at reception was helpful in assisting with the upgrade, however, at the end of our stay, I found it hard to find any information about the checkout process. The location was great, however, I wouldn’t recommend this hotel to anyone.