Exterior

Reviews of Holiday Inn Express & Suites Rochester Webster, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 609 out of 884 reviews" "
Rating 8 - Good. 200 out of 884 reviews" "
Rating 6 - Okay. 41 out of 884 reviews" "
Rating 4 - Poor. 21 out of 884 reviews" "
Rating 2 - Terrible. 13 out of 884 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lulu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is well maintained and looks modern and clean in the rooms. The staff here are very friendly. The lady at the front desk gave my two daughters a special treat bag when we checked in. The staff who kept the breakfast well stocked were also very friendly as well as the staff who maintained the pool area. Overall was a great stay!
Stayed 3 nights in May 2024

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms. Courteous staff.
Stayed 3 nights in May 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from General Manager on 2024/5/12
Hello Emily,I'm sorry your stay was not 100% to your satisfaction. We appreciate your business and your feedback. Please let us know what we could have done to make your stay better. We hope to se you again in the near future.

10/10 Excellent

Shelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Family Friendly & our room was spacious & a good price.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/8
Thank you, Shelly,We appreciate your business and thank you for your review.We look forward to seeing you in the near future.

10/10 Excellent

Liezel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service the first day i checked in was amazing! I will definitely return
Stayed 2 nights in May 2024
Response from General Manager on 2024/5/6
Liezel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our housekeeping and breakfast staff. Thanks again for staying with us.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 2024/5/8
We are happy to see you enjoyed your stay. We look forward to seeing you again.Thank you for your review.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/6
Thank you so much for your review Carol, of our hotel. I am sorry to hear you did not enjoy your stay with us 100%. It's something our staff takes great pride in, so we value your feedback. Thanks again for staying with us.

8/10 Good

Carol

Traveled with family
Liked: Cleanliness, staff & service
Nice quiet place to stay within good distance to everything in Webster, New York.
Stayed 1 night in May 2024
Response from General Manager on 2024/5/6
Carol,Thank you for your review. We appreciate your feedbackand hope to see you again.

10/10 Excellent

Kristie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Seamless check in, quiet, clean, and comfortable. Would definitely recommend and stay again.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Kristie, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. Alecia S

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Hello Darren,Thank you for your review. We are happy you enjoyed your stay. We appreciate your business. Regards,Alecia S.,

10/10 Excellent

Molly

Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/29
Hello Lisa,Thank you for leaving a review with us. We appreciate your feedback.Regards,Alecia S.

10/10 Excellent

Donna

Traveled with family
Everything was fantastic, except the pull out couch bed. It was extremely uncomfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/29
Dear Donna, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. I'm sorry your pull out sofa did not meet your standards. We will be looking into that.Thank you again for staying with us.Alecia S,

10/10 Excellent

Lyniecia

Stayed 2 nights in Mar 2024
Response from General Manager on 2024/5/8
Dear Lyniecia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our breakfast staff. Thanks again for staying with us.Alecia S.,

10/10 Excellent

Lyniecia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/20
Dear Lyniecia,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed yourWe hope to see you again soon!

10/10 Excellent

Christa

Stayed 1 night in Apr 2024
Response from General Manager on 2024/5/6
Christa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our staff. Thanks again for staying with us.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Freezer was dirty and bathtub was somewhat dirty. Housekeeping staff I interacted with wasn’t too pleasant. Pool was cold. Everything else was fine.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/20
Dear Thomas, Thank you very much for your recent stay at the Holiday Inn Express and Suites Webster. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience. We hope to have the honor of serving you again should your travels bring you back to Webster/Rochester. Sincerely, Alecia S.,

10/10 Excellent

Leo

It was nice
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/20
Dear Leo,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed yourstay with us and that you feel you received great service. It's something our staff takesgreat pride in, so we value your feedback. We will be sure to pass your kind words alongto our housekeeping staff. Thanks again for staying with us. As anWe truly appreciate it.We hope to see you again soon!Alecia S,

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the lake and walking trails
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/13
Hello Danny,We are happy your enjoyed your stay with us. We hope to see you again in the near future. Thank you for your review.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice park behind the hotel.
Stayed 7 nights in Apr 2024
Response from General Manager on 2024/4/20
Dear Richard,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed yourstay with us and that you feel you received great service. It's something our staff takesgreat pride in, so we value your feedback. We will be sure to pass your kind words alongto our staff. Thanks again for staying with us. We truly appreciate it.We hope to see you again soon!Alecia S,

10/10 Excellent

von

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy with daily cleaning service, breakfast was great with nice woodsy view, step out the back and onto one of Rochester's ubiquitous walking trails we really liked this place, so quit and peaceful but just off a main highway.
Stayed 4 nights in Apr 2024
Response from General Manager on 2024/4/13
Von,Its a pleasure serving you. Thank you for choosing to stay with us and for your review.

10/10 Excellent

eugene

Traveled with family
very efficient check in staff was personable!!!
Stayed 2 nights in Apr 2024
Response from General Manager on 2024/4/8
Thank you for your feedback Eugene, we strive for 100% guest satisfaction. The staff at The Holiday Inn Express and Suites are happy you enjoyed your stay.

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly with many facilities (gym, pool, pond, etc). close drive to a few popular stores. Clean and comfortable room.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/4/8
Phillip, we want to thank you for your review, we appreciate your business and look forward to future stays.

10/10 Excellent

Evelyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility. Highly recommended. Would book here again if needed. Also, it is close to dinning and shopping.
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/4
Hello Evelyn,Thank you so much for your review. We are delighted you enjoyed your stay with us.

6/10 Okay

Richard

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 2024/4/4
Richard,It seems you were not 100% satisfied with your stay at the Webster Holiday Inn Express and Suites. I apologize for any inconvenience you encountered while with us.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from General Manager on 2024/3/29
We are happy you enjoyed your stay Jeanne. Thank you for your review.

10/10 Excellent

Kenneth A.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s pretty nice, I have no complaints about it Thankss
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/24
Thank You for your review. We appreciate your business...

10/10 Excellent

Gilad

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was beautiful!
Stayed 2 nights in Mar 2024
Response from General Manager on 2024/3/19
Thank you so much for your kind words, Gilad. We're so happy you enjoyed your stay with us.

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best budget friendly hotels I've stayed had. Super clean and fresh. A "free" breakfast worth eating. Booked 9 more nights after this fine experience
Stayed 3 nights in Mar 2024
Response from General Manager on 2024/3/19
We strive to offer every guest the best experience possible. Thank you Charles for your review.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
Hello Stephen,I'm sorry we did meet your expectations 100%. We strive for excellence and would appreciate your feedback so we could improve your experience.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were updated
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
Hello Joseph, Thank you for sharing your experience with us. We hope to see you again soon.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are super comfy. Room is clean. The front desk lady is very friendly.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
Hello Daniel, Thank you for your kind review. We are happy you enjoyed your stay with us.

10/10 Excellent

carla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, fair price, clean, comfortabke
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
We truly appreciate your business Carla. Thank you for staying with us.

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean and bright. Room was very well lit with many options for lighting. Very convenient location; close to shopping and variety of restaurants. Front desk staff were very friendly.
Stayed 1 night in Mar 2024
Response from General Manager on 2024/3/19
Thank you Sara for your kind words, we are happy you enjoyed your stay with us.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/21
Thank you for sharing your experience. We are happy to hear that you enjoyed your stay.

8/10 Good

Patricia

Traveled with group
Fine stay, staff friendly but bathroom not stocked enough! Only two towels and two washcloths for two nights. Also no extra toilet paper in bathroom and we ran out. Freezer in refrigerator was frozen so solid the fridge door kept popping open.
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/21
Hello Patricia, I must apologies for the any inconvenience you had with us during your stay. I assure you that the issues you described will be addressed. If you decide to revisit, please let me know, we will make sure you are 100% satisfied.

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/21
Thank you, Noah, for your review, we appreciate your business.

8/10 Good

Tadd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel only minor problem safe and great price for stay. Would love to go to other holiday inn to see how it compare to this one
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/21
Thank you, Tadd, for leaving a review, we are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Christine

Liked: Amenities, property conditions & facilities
Very convenient for families.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/21
Thank you Christine for your review. We are happy you enjoyed your stay with us.

10/10 Excellent

Kris

Traveled with partner
The room was very clean and comfortable. Check in was a breeze.
Stayed 1 night in Feb 2024
Response from General Manager on 2024/3/21
Hello Kris,Thank you for your staying with us. We are happy you enjoyed your stay.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express, Webster
We were very pleased with the cleanliness and convenience of the Webster Hotel. An especially good perk was wonderful park that the hotel backs up to. The hotel had everything we needed and the breakfast was a nice amenity, too. Noise from other guests was a problem for a couple of the nights we were there. While I realize that's difficult for staff to predict or control, perhaps a periodic walk through the halls by staff would be a good idea. In our case, you could not have missed the noise from our neighbors.
Stayed 5 nights in Feb 2024
Response from General Manager on 2024/3/21
We are sorry about your experience while at The Holiday Inn Express and Suites. We appreciate your feedback. We are however happy your room and amenities were to your liking.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 2024/3/21
Thank you, Patricia, for your review. We are thrilled to hear you enjoyed your stay with us.

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IHG Webster,NY
Very clean and excellent staff
Stayed 5 nights in Jan 2024
Response from General Manager on 2024/3/21
We are thrilled to know you enjoyed your stay with us Scott.Thank You for leaving a review.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from General Manager on 2024/3/21
Thank you for your review!!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love everything about it. Using this location for my wedding block in May 2024. We can’t wait!
Stayed 2 nights in Jan 2024
Response from General Manager on 2024/3/21
Hello Emily,Thank you for leaving a review. We are happy you enjoyed your stay with us.

10/10 Excellent

Donald, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and great hotel.
Stayed 4 nights in Dec 2023
Response from General Manager on 2024/3/21
Thank you, Donald, for your review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

RAHEL ADANE

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023