"Customer service was beyond unacceptable! it was outright disrespectful from the very first interaction. I was met with attitude immediately, and it only got worse throughout my stay.
When my flight time changed, I asked to cancel my wake-up call. Instead of resolving a simple request, I was told they “don’t know how” to cancel it in their own system and was instructed to “just unplug all the phones.” That response alone shows a complete lack of training and professionalism.
To understand their procedure, I asked a reasonable follow-up: if I didn’t answer the wake-up call, would someone check on me as a courtesy? The response I received was shockingly rude they said no one would “come break down your door.” That kind of dismissive and sarcastic remark is completely unacceptable in the hospitality industry.
The room conditions were just as bad. It reeked of cigarette smoke, and even more concerning, there was a plastic bag placed over the smoke detector to prevent it from going off. This is not just negligence , it’s a serious safety hazard. The fact that housekeeping failed to remove it shows a complete disregard for guest safety.
Cleanliness was also far below standard. The room had visible dirty spots, and I woke up with an itchy, red eye, which raises serious concerns about hygiene.
This was not just a poor experience as it was a failure across the board: customer service, cleanliness, and basic safety. I would strongly advise others to stay elsewhere."
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