We loved our stay. This hotel is very well done. The staff is super helpful and friendly and I loved the smell in the lobby area. The only dislikes were that we were "accidentally" overcharged on the second day we were there. We had prepaid and also covered the security deposit so there was no reason for my card to be charged the day after checkin. We inquired at the front desk and was told it would be refunded. We checked out on Tuesday and it's still on hold today (Saturday). It just makes me wonder if it was accidental because it was caught or if they charged the wrong room. The other dislike is the shower. It's nice that you offer complimentary toiletries, however I prefer my own and there is zero storage in the bathroom for such items including a razor. We looooved the room, the towels, and the heated floor in the bathroom though.