大廳

華盛頓特區 - 銀泉希爾頓逸林飯店及度假村的評分

3.5 out of 5

評論

7.0

不錯哦

10 分,有夠讚;1004 則評論中有 331 則" "
8 分,不錯哦;1004 則評論中有 235 則" "
6 分,一般般;1004 則評論中有 172 則" "
4 分,不太好;1004 則評論中有 121 則" "
2 分,很糟糕;1004 則評論中有 145 則" "

7.4/10

整潔度

7.8/10

員工素質

6.8/10

設施服務

7.0/10

住宿環境和硬體

7.4/10

環保程度

評論

2/10 很糟糕

Meixian

於 2023 年 4 月住了 2 晚
Zackery Jackson 於 2023年5月8日回覆
Thank you for taking a moment to share your experience with us. Guest feedback allows us to improve our service and amenities.

8/10 不錯哦

Leandro

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly and helpful and the area around the Hotel was nice and safe.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Greg

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

Katherine

不喜歡:整潔度和住宿環境和硬體
The accessible lift is broken and so is the accessible door buttons.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Brian

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Margot

不喜歡:設施服務和住宿環境和硬體
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
於 2024 年 5 月住了 4 晚

4/10 不太好

Christina

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
於 2024 年 5 月住了 2 晚

6/10 一般般

Katherine,Albertson

親子旅遊
不喜歡:住宿環境和硬體
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
於 2024 年 5 月住了 1 晚

6/10 一般般

Marjorie

情侶出遊
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Lauren

喜歡:整潔度和員工素質
於 2024 年 2 月住了 1 晚

6/10 一般般

Addriene

於 2024 年 4 月住了 2 晚

2/10 很糟糕

April

於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年5月2日回覆
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 不太好

Mina

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 一般般

Mei

喜歡:員工素質
於 2024 年 4 月住了 5 晚
Leopoldine 於 2024年4月29日回覆
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 不太好

Nickolas

商務旅客
不喜歡:設施服務和住宿環境和硬體
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 不錯哦

David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
An overall nice place !!!
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 有夠讚

James

8/10 不錯哦

Jeffrey

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
3 to 4 stars
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 有夠讚

Sreesaila,Cupertino

喜歡:整潔度、員工素質和住宿環境和硬體
Great value
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 很糟糕

Lonzell

不喜歡:整潔度、員工素質和住宿環境和硬體
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.

8/10 不錯哦

Lauren

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear Lauren,Thank you for your recent stay and for your positive rating. We appreciate your feedback and are thrilled to know you had a good experience. If there's anything specific you'd like to see improved or any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon for another great stay.

6/10 一般般

Jessica

不喜歡:住宿環境和硬體
Its ok for a basic choice but looking old and run down. Walls are thin. The location is convenient
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear Jessica,Thank you for staying with us and for sharing your feedback. We appreciate your comments regarding the convenience of our location. We apologize for any inconvenience. We take your feedback seriously and will work on improving these aspects to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.

6/10 一般般

Michael

Impersonal mid end hotel. My room wasn't made up overnight.
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Michael,Thank you for bringing this to our attention. We apologize for any confusion regarding our housekeeping policy. Due to COVID-19 safety protocols, we have implemented a policy where housekeeping service needs to be requested before 11am. However, we regret any inconvenience this may have caused and will ensure our communication regarding this policy is clearer in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out.

6/10 一般般

Lauren

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Bathroom in need of update with ventilation. Musty odor. It felt like the AC wasn't working, the room was warm and very humid with the AC unit set at 66. Staff was very friendly and the location is very convenient.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Lauren,Thank you for staying with us and for sharing your feedback. We apologize for the issues you experienced with the bathroom and the AC during your stay. Your comments about the ventilation also. We will address these concerns to ensure a more comfortable experience for our guests. We're glad to hear that you found our staff friendly and the location convenient. If there's anything else we can do to improve your stay, please let us know. We hope to welcome you back for an improved experience in the future.

10/10 有夠讚

Julie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super easy valet parking and so close to many restaurants and The Filmore. Very safe and quiet.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Julie,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you found our valet parking convenient and enjoyed our proximity to restaurants and The Fillmore. It's great to know that you felt safe and had a quiet stay. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

4/10 不太好

SAMUEL

不喜歡:整潔度和住宿環境和硬體
The hotel requires major renovations.
於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Samuel,Thank you for your feedback. We acknowledge your concerns regarding the need for renovations. We are continuously evaluating our property to improve our guest experience. Your input is valuable to us, and we will take it into consideration as we plan for future enhancements. If you have any further comments or suggestions, please feel free to share them with us.

10/10 有夠讚

Abdoulaye

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was convenient and not far from the shopping mall.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Abdoulaye,Thank you for choosing to stay with us and for your excellent review! We're delighted to hear that you found our property convenient and close to the shopping mall. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another great stay.

6/10 一般般

Cynthia

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Unorganized and unfriendly. Ceiling in lobby had water damage and was open looking like it could fall anytime
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Dorren

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
convenient location
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Dorren,Thank you for choosing to stay with us and for your positive rating. We're glad to hear that you found our location convenient. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay.

10/10 有夠讚

Brandi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

10/10 有夠讚

francine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Nice size rooms. Walkable to everything…Metro, shopping, restaurants, etc. Price was good for the area. The free coffee in the lobby was a bonus! We will definitely stay here next time we are in the area!
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Francine,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you enjoyed our great location, spacious rooms, and proximity to everything in the area. It's great to know that you found our prices competitive and appreciated the complimentary coffee in the lobby. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Juanita

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Didn’t get the name of the front desk personnel , but they were personable , friendly & responded well to several requests . Well located hotel near restaurants, shopping & major roads.
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Juanita,Thank you for your excellent review! We're glad to hear that our front desk personnel provided personable and friendly service, and we appreciate your kind words. We're also pleased that you found our hotel well located near restaurants, shopping, and major roads. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back!

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
We had a great stay.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

6/10 一般般

Maria Delos

情侶出遊
It is near the train station.
於 2024 年 3 月住了 4 晚
Leopoldine 於 2024年4月29日回覆
Dear Maria Delos,Thank you for choosing to stay with us. We appreciate your feedback. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We strive to make every guest's experience a positive one, and your input helps us in that endeavor.

4/10 不太好

Iesha

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
As soon as you walk into the property there is a huge hole in the ceiling. The rooms are outdated and need to be refreshed. The bathrooms are super outdated and small. You have to pay to park your car and you also have to pay for the breakfast they offer, it is not included. There are restaurants and shopping centers (Ross, 5Below, Tj Maxx, Outback, Chick-Fil-A, Taco Bell, etc near by. Overall it was okay but would not stay again nor recommend.
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月9日回覆
Thank you for your feedback. We apologize for the inconveniences you encountered. Rest assured, we are taking immediate steps to address these issues to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back for an improved stay.

8/10 不錯哦

Quang

情侶出遊
不喜歡:員工素質和住宿環境和硬體
Reception staff is OK, But the security staff is rude and is required more training when dealing with customer dispute about noise. --- Issue : connecting door between rooms is not sound-proof, and noise from next room at midnight. The security staff was rude with the victim while being tolerant with the noise maker.
於 2024 年 3 月住了 4 晚
Leopoldine 於 2024年4月9日回覆
Thank you for sharing your experience, Quang. We apologize for the inconvenience caused by the noise disturbance and the behavior of our security staff. Your feedback is valuable, and we will address these issues to ensure better service in the future. We appreciate your understanding and hope to welcome you back for an improved stay.

10/10 有夠讚

Christopher

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was okay
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月9日回覆
Thank you for your review, Christopher. We appreciate your feedback and hope to welcome you back for an even better experience in the future. If there's anything specific we can improve upon, please feel free to let us know.

8/10 不錯哦

Solomon

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thank you
於 2024 年 3 月住了 3 晚
Leopoldine 於 2024年4月9日回覆
Thank you for your review, Solomon. We're glad to hear you had a positive experience. If there's anything we can do to make your next stay even better, please don't hesitate to reach out. We look forward to welcoming you back soon!

6/10 一般般

Michele

情侶出遊
喜歡:整潔度
Overall the location is convenient and price point is decent. The property needs to be updated. Everytime I have stayed the phone either doesn’t work or is missing in the room. Staff is prompt to respond to complaints. Parking should automatically be included in the stay and not a separate charge.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月7日回覆
Thank you for your feedback. We're pleased to hear that you found our location convenient and our pricing fair. We apologize for the issues you encountered with the room amenities and the separate parking charge. Your comments are valuable to us, and we will take them into consideration as we strive to improve our services and facilities. We appreciate your patronage and hope to welcome you back for an even better experience in the future.

6/10 一般般

Alley

於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear Alley,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity

4/10 不太好

Lin

親子旅遊
喜歡:整潔度
不喜歡:員工素質
Check in staff was rude, suggested to add a bed (and charge more) since we booked a two double bed room with two adult and one child. I said when I booked the room, I clearly entered three people, anything showed up as my search results should be able to accommodate. She said because I booked through Expedia, they are not responsible for more than two people, anything we might need should contact Expedia. Since a double bed is bigger than a full size bed, enough for me and my adult and teen daughters, we didn't add the extra bed. And... we booked two nights, the first day after we came back, found out the room was not cleaned, we didn't put out a 'do not disturb" sign, and we had to call front desk to get fresh towels! Worst hotel experience ever, don't know if this is their standard procedure or our special treatment!
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月7日回覆
We apologize for the unsatisfactory experience you had during your stay. It is regrettable to hear about the issues with the check-in process and housekeeping services. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for our guests in the future. Please accept our sincere apologies, and we hope to have the opportunity to regain your trust in the future.

10/10 有夠讚

Karl

喜歡:整潔度、員工素質和住宿環境和硬體
Good Place
於 2024 年 3 月住了 2 晚
Leopoldine 於 2024年4月7日回覆
Thank you for your positive feedback! We're delighted to hear that you had a great experience with us. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back on your next visit!

6/10 一般般

Leandro

於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear LeandroThank you for sharing your feedback regarding your recent stay. While you didn't provide specific comments, we appreciate your input. If there's anything you'd like to mention to help us improve, please feel free to do so. Your insights are invaluable in guiding us to enhance our services.

8/10 不錯哦

Deirdra

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度
於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年4月7日回覆
Thank you for your feedback. We appreciate you choosing to stay with us and are glad to hear that overall, you had a positive experience. We're constantly striving to improve, so if there's anything specific you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

8/10 不錯哦

John,Powell

於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you had a good experience overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back soon.

10/10 有夠讚

Kalpita

於 2024 年 3 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

8/10 不錯哦

deshnay

喜歡:整潔度和員工素質
Pretty good
於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年3月29日回覆
Dear Deshnay,Thank you for sharing your feedback regarding your recent stay. While you didn't provide specific comments, we appreciate your input. If there's anything you'd like to mention to help us improve, please feel free to do so. Your insights are invaluable in guiding us to enhance our services.Best regards,

8/10 不錯哦

Meshell

喜歡:員工素質
The staff was friendly, location was good, room was clean. There were a few things that could be worked on. The thermostat was not working properly. It was cold outside and I was trying to warm my room up. However when I increased the temperature, it just blew out more cold air. My bathroom was extremely extremely small and I’m not exaggerating. They have a sign at the front desk saying they have a breakfast buffet from 7am to 11 am. But in actuality they don’t offer any breakfast. They need to remove the sign if that is the case.
於 2024 年 3 月住了 2 晚
Leopoldine 於 2024年3月29日回覆
Dear Meshell,Thank you for your recent stay and for sharing your feedback. We're glad you found our staff friendly, the location convenient, and the room clean. We apologize for the issues you experienced with the thermostat and the small bathroom size. Rest assured, we're addressing these concerns. Regarding the breakfast buffet sign, we apologize for any confusion and will rectify it promptly. We appreciate your understanding and hope to welcome you back for a better experience.Best regards,

10/10 有夠讚

Dwight

喜歡:整潔度
於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年3月29日回覆
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.