大廳

華盛頓特區 - 銀泉希爾頓逸林飯店及度假村的評分

3.5 out of 5

評論

7.0

不錯哦

10 分,有夠讚;1001 則評論中有 326 則" "
8 分,不錯哦;1001 則評論中有 229 則" "
6 分,一般般;1001 則評論中有 177 則" "
4 分,不太好;1001 則評論中有 122 則" "
2 分,很糟糕;1001 則評論中有 147 則" "

7.4/10

整潔度

7.6/10

員工素質

6.6/10

設施服務

6.8/10

住宿環境和硬體

7.4/10

環保程度

評論

2/10 很糟糕

Meixian

於 2023 年 4 月住了 2 晚
Zackery Jackson 於 2023年5月8日回覆
Thank you for taking a moment to share your experience with us. Guest feedback allows us to improve our service and amenities.

10/10 有夠讚

Kusum

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Always love this place ❤️
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Jonathan,Guayaquil

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Ross

家庭旅遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Most deplorable condition, terribly worn down and very grimy, visible dirt all over, smells, two paper thin towels on a run down bathroom, spots, stains, holes in carpets everywhere. Third world country conditions. A most deplorable hotel.
於 2024 年 5 月住了 1 晚

6/10 一般般

Nirjhar

團體旅遊
Very average.
於 2024 年 5 月住了 2 晚

8/10 不錯哦

Camille

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Heather

喜歡:整潔度
於 2024 年 5 月住了 1 晚

6/10 一般般

CARLOS FELIPE LASCURAIN

商務旅客
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Le falta mucho mantenimiento al hotel pero esta cómodo y cerca del metro
於 2024 年 5 月住了 3 晚

8/10 不錯哦

Michael,St. Helens

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the stay. The room was very nice. Our room was under the gym. Could hear people throwing weights around a lot. Wouldn’t recommend the restaurant. Only one person there hanging out at the bar. After a 10 minute weight we got our own menus. The man said no habla and kept doing nothing. Left for Outback nearby.
於 2024 年 5 月住了 4 晚

4/10 不太好

Thomas

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
1. Room phone did not work. No dial tone. 2. Room HVAC did not work properly. We arrived on a cold day. The HVAC produced only cold air. A maintenance employee was summoned and turned on warm air. Subsequent days were warmer/hot. The HVAC continued to only produce warm air, would not cool. Apparently, the unit could not balance between hot and cool as temps changed. 3. Requested housekeeping for the room. Received only new towels deposited on the bed. Trash not emptied, in room coffee maker supplies not replenished, clean glasses not provided. The next day, specifically requested the trash be emptied and coffee maker supplies replenished. Only the trash was emptied. Coffee supplies not provided. Very poor service. Very poor experience at this hotel. The only positive was the bed was comfortable.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Judith

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was good . Except valet parking seems a bit expensive.
於 2024 年 5 月住了 1 晚

6/10 一般般

Christopher

情侶出遊, 團體旅遊
不喜歡:設施服務
I had to wait for my room, that I’d paid for in advance, days ago. Check-in time was supposed to be 3:00p.m. , put had to wait in the lobby for over an hour to get my room. Nor did I receive any type of reimbursement whatsoever. And, I still haven’t received my incidental deposit of $100.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Kyle

I arrived within the checkin time on the reservation and my room had been given away, leaving me with no place to stay
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Amy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Andrea

情侶出遊, 家庭旅遊, 親子旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
於 2024 年 5 月住了 1 晚

6/10 一般般

Sherri

家庭旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
於 2024 年 5 月住了 1 晚

6/10 一般般

Maria

情侶出遊, 商務旅客
不喜歡:住宿環境和硬體
Old building not taking good care
於 2024 年 5 月住了 1 晚

6/10 一般般

L Todd

家庭旅遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
於 2024 年 5 月住了 3 晚

4/10 不太好

Megan

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 4 晚

8/10 不錯哦

Leandro

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly and helpful and the area around the Hotel was nice and safe.
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Greg

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

4/10 不太好

Katherine

不喜歡:整潔度和住宿環境和硬體
The accessible lift is broken and so is the accessible door buttons.
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Brian

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Margot

不喜歡:設施服務和住宿環境和硬體
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
於 2024 年 5 月住了 4 晚

4/10 不太好

Christina

不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
於 2024 年 5 月住了 2 晚

6/10 一般般

Katherine,Albertson

親子旅遊
不喜歡:住宿環境和硬體
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
於 2024 年 5 月住了 1 晚

6/10 一般般

Marjorie

情侶出遊
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Lauren

喜歡:整潔度和員工素質
於 2024 年 2 月住了 1 晚

6/10 一般般

Addriene

於 2024 年 4 月住了 2 晚

2/10 很糟糕

April

於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年5月2日回覆
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 不太好

Mina

商務旅客
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 一般般

Mei

喜歡:員工素質
於 2024 年 4 月住了 5 晚
Leopoldine 於 2024年4月29日回覆
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 不太好

Nickolas

商務旅客
不喜歡:設施服務和住宿環境和硬體
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 不錯哦

David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
An overall nice place !!!
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 有夠讚

James

8/10 不錯哦

Jeffrey

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:設施服務
3 to 4 stars
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 有夠讚

Sreesaila,Cupertino

喜歡:整潔度、員工素質和住宿環境和硬體
Great value
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 很糟糕

Lonzell

不喜歡:整潔度、員工素質和住宿環境和硬體
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.

8/10 不錯哦

Lauren

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear Lauren,Thank you for your recent stay and for your positive rating. We appreciate your feedback and are thrilled to know you had a good experience. If there's anything specific you'd like to see improved or any special requests for your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon for another great stay.

6/10 一般般

Jessica

不喜歡:住宿環境和硬體
Its ok for a basic choice but looking old and run down. Walls are thin. The location is convenient
於 2024 年 4 月住了 3 晚
Leopoldine 於 2024年4月29日回覆
Dear Jessica,Thank you for staying with us and for sharing your feedback. We appreciate your comments regarding the convenience of our location. We apologize for any inconvenience. We take your feedback seriously and will work on improving these aspects to enhance the overall experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future.

6/10 一般般

Michael

Impersonal mid end hotel. My room wasn't made up overnight.
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Michael,Thank you for bringing this to our attention. We apologize for any confusion regarding our housekeeping policy. Due to COVID-19 safety protocols, we have implemented a policy where housekeeping service needs to be requested before 11am. However, we regret any inconvenience this may have caused and will ensure our communication regarding this policy is clearer in the future. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out.

6/10 一般般

Lauren

情侶出遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Bathroom in need of update with ventilation. Musty odor. It felt like the AC wasn't working, the room was warm and very humid with the AC unit set at 66. Staff was very friendly and the location is very convenient.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Lauren,Thank you for staying with us and for sharing your feedback. We apologize for the issues you experienced with the bathroom and the AC during your stay. Your comments about the ventilation also. We will address these concerns to ensure a more comfortable experience for our guests. We're glad to hear that you found our staff friendly and the location convenient. If there's anything else we can do to improve your stay, please let us know. We hope to welcome you back for an improved experience in the future.

10/10 有夠讚

Julie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super easy valet parking and so close to many restaurants and The Filmore. Very safe and quiet.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Julie,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you found our valet parking convenient and enjoyed our proximity to restaurants and The Fillmore. It's great to know that you felt safe and had a quiet stay. We hope to have the pleasure of welcoming you back for another enjoyable experience in the future.

4/10 不太好

SAMUEL

不喜歡:整潔度和住宿環境和硬體
The hotel requires major renovations.
於 2024 年 3 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Samuel,Thank you for your feedback. We acknowledge your concerns regarding the need for renovations. We are continuously evaluating our property to improve our guest experience. Your input is valuable to us, and we will take it into consideration as we plan for future enhancements. If you have any further comments or suggestions, please feel free to share them with us.

10/10 有夠讚

Abdoulaye

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was convenient and not far from the shopping mall.
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Abdoulaye,Thank you for choosing to stay with us and for your excellent review! We're delighted to hear that you found our property convenient and close to the shopping mall. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back for another great stay.

6/10 一般般

Cynthia

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Unorganized and unfriendly. Ceiling in lobby had water damage and was open looking like it could fall anytime
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Dorren

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
convenient location
於 2024 年 4 月住了 1 晚
Leopoldine 於 2024年4月29日回覆
Dear Dorren,Thank you for choosing to stay with us and for your positive rating. We're glad to hear that you found our location convenient. If there's anything else we can do to further enhance your experience, please don't hesitate to let us know. We hope to welcome you back for another enjoyable stay.

10/10 有夠讚

Brandi

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Thank you for rating us with a perfect score. We're thrilled to hear that you had a wonderful experience during your stay. We look forward to welcoming you back for another fantastic stay.

10/10 有夠讚

francine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location. Nice size rooms. Walkable to everything…Metro, shopping, restaurants, etc. Price was good for the area. The free coffee in the lobby was a bonus! We will definitely stay here next time we are in the area!
於 2024 年 4 月住了 2 晚
Leopoldine 於 2024年4月29日回覆
Dear Francine,Thank you for choosing to stay with us and for your excellent review! We're thrilled to hear that you enjoyed our great location, spacious rooms, and proximity to everything in the area. It's great to know that you found our prices competitive and appreciated the complimentary coffee in the lobby. We look forward to welcoming you back on your next visit!