Verified review
4/10 Poor
Lilian
2023/12/22
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bad Experience After Upgrade to a Different Camp
Despite being notified of an upgrade from a different camp,the reality fell short. I paid $58 for a triple room with a panoramic view but got a room with no view, just neighboring houses.Bathroom issues were present – no shower door led to water everywhere, and the water heater was unreliable. Staff fixed things quickly, but cold water interruptions were frustrating. Additionally, the towels provided were noticeably overused.I attempted to upgrade our room due to the disparity between our actual room and the one shown in the booking photos. However, the owner demanded an additional 100 dinars, on top of my $58, despite the fact that the online price was only $100. This meant he wanted a total of $198 for a room that was selling online for $100. It was disappointing that the owner insisted on overcharge us, especially considering our willingness to move to this camp rather than the one we initially booked, which lacked tourists. Furthermore, the water issues persisted in our original room, with the missing shower door adding to the inconvenience.The buffet, costing an extra 10 dinars, left much to be desired. Hidden costs for drinks were unexpected, and limited food options lacked variety. On a note, they accepted card payments.Food-wise, it was basic – chicken, plain rice, hummus without oil, and a dessert that needed improvement. Breakfast lacked fruit options. The absence of a toaster and only tea and coffee made it worse.
Stayed 1 night in Dec 2023