Independent Waasland hotels

"we had a relaxing city break at this lovely modern design hotel with a beautiful swimming pool. very central location, lots of affordable food options just outside the hotel. room was spacious, bed was a DREAM! a few things to know: - hotel charges for EARLY check-in! - sauna not included in the room cost - no free upgrade available when I mentioned hotels.com/expedia gold status (tho rooms were not all booked up) we would defo book again, location was great."

"IU"

"If you're looking to splash out on a nice hotel, I would suggest looking at other places at this price point. Yes, it is decorated beautifully. However, it felt like corners were cut in other places that made it feel less than luxurious, We requested "light" housekeeping; we didn't expect fresh sheets, but we thought it would include making the bed. It didn't, which was pretty disappointing to come back to and wish that was properly explained to us. I'm all for making more sustainable choices but I'd be curious to know how spending 5 - 10 min max making a bed is an environmental choice. Someone had been in our room and taken the bins out. We had left one of our room keys in the room, which was taken when we returned. Thank god nothing happened, but it made us feel really uneasy not knowing who had taken it and if they'd be back while we were there. You pick a hotel like this to enjoy the space. However, the TV only has a couple of channels in English which are mostly news and no option to log in to your own Netflix or cast from your phone. This feels like a basic essential for any modern hotel. There isn't a minibar you can pay for in the room. Room service shuts at 10pm, although they actually stop you from ordering well before that. When we did go down to the bar to take drinks back up, we stood there with no acknowledgement for at least 10 minutes. Finally, the location isn't ideal. You think trendy hotel, you expect trendy neighbourhood. Quite the opposite."

"Nice staff, easy checkin and checkout, room was clean and what we paid for. The shower door type led to a lot of spillage, but we used towels to mop it up."

"Room was great. Location was great. Check in and out was a breeze. Couldn’t adjust room temp and some of us had issues with the WiFi access. Otherwise a fantastic stay. "

"no coffee pot or bottled water no remote for tv"

"Location is great. Clean room and gentle staff."

"room clean and quite perfect location reception personnel not correct at all a pity"

" I would never stay at a property managed by this company again. The staff were extremely rude and unhelpful. My room wasn’t ready at check-in time, and no one seemed to care. When I finally entered the room, it was dirty, with a lot of dust, and the pillows were old and completely flat. I went to the front desk to ask for extra pillows, but the staff member told me that was impossible. If something happens, there is no one you can talk to who is willing or able to help. There is no management available, and the staff lack basic problem-solving skills. Overall, it was a very disappointing and frustrating experience."