Dịch vụ tệ kinh khủng, hình trong app không như thực tế, dịch vụ rất rất tệ
Phi Hung
於 2021 年 4 月住了 1 晚
2/10 很糟糕
Joseph
家庭旅遊
2021 年 3 月 8 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Unhappy Travel.
My travel partner for booking hotels - has always been Hotels.com.
This is the first time I am disappointment rather devastated of the room we received v/s the room pictures that's shown in Hotels.com. The room was small, unclean - right from the towels to the accessories in the bathroom. The hotel is located in a very crowded place, where, the lobby is made use to serve food for outside people. ....completely disgusting.
I had not options, but to leave the hotel and check for another hotel to stay at. This is my first experience booking a hotel with Hotels.com & as a long time customer, would appreciate any kind of refund for the loss I made booking this hotel.