2/10 很糟糕
Jesse
家庭旅遊, 親子旅遊
2024年5月3日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
If I could rate it ZERO stars I would! I booked through Expedia as I’ve done previous times and never had an issue, I trusted and booked knowing it was non refundable… At arrival I couldn’t find the entrance because it was covered by containers and under construction, looked like it wasn’t in business. The room was disgusting, dirty and unsanitary no place for my children, The lady at the front desk was rude and didn’t try helping with the issue at all, I called Expedia to try getting a refund or relocated, they also tried reaching out to the front desk to get an approval on refund and the phone was off it never rang. I was left with no refund no money and in the street with my kids what was supposed to be a fun family trip turned into a stressful one I had to use the money I had for fun activities to book another hotel!!!!! I will be uploading the photos, please don’t stay in this disgusting place