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維多利亞皇家假期瀑布飯店的評分

3.5 out of 5
維多利亞皇家假期瀑布飯店
708 Burdett Ave, Victoria, BC

評論

6.8
10 分，有夠讚；15 則評論中有 4 則" "
8 分，不錯哦；15 則評論中有 5 則" "
6 分，一般般；15 則評論中有 1 則" "
4 分，不太好；15 則評論中有 2 則" "
2 分，很糟糕；15 則評論中有 3 則" "

7.2/10

整潔度

9.6/10

員工素質

6.6/10

設施服務

7.2/10

住宿環境和硬體

5.4/10

環保程度

評論

8/10 不錯哦

Ken

家庭旅遊
喜歡：整潔度和住宿環境和硬體
The condo was very spacious and well equipped. It was very central to downtown Victoria. The views were superior. The double bed was very soft and quite difficult to get into. By contrast, the futon like bed in the living room was very low and not completely even. All in all the accommodation was very good with a fine kitchen and superior laundry facilities. The only Serious downside was the overpowering smell of urine in the temporary check-in parking area. This must be cleaned up.
於 2024 年 4 月住了 5 晚

2/10 很糟糕

Patricia

家庭旅遊
At the time of our check-in for The Falls - which was 72 hours prior to our arrival - we learned that we were not staying at The Falls, but instead at a different property in Victoria. This was not a pleasant experience so close to our arrival.
於 2024 年 3 月住了 14 晚

4/10 不太好

Rob

親子旅遊
不喜歡：整潔度
Don't have much nice to say about our experience or stay at "The Falls" so I'll just leave it at that
於 2024 年 3 月住了 3 晚

4/10 不太好

Andrea

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The property we booked originally was apparently full after we paid in full so we were moved to another location, the Juliet, about 4 blocks from where we were to be booked. There were only two rolls of toilet paper, no personal amenities such as shampoo or soap and the place needed a good dust, cleaning and vacuum everywhere, as candy wrapper was behind the bed table and a Christmas ornament hanger was in the queen bed. Light bulbs were missing and lamps were missing their knobs to turn on. When we left each morning there were homeless addicts fixing in the parkade area. Communication was done through text, which was odd, slow to respond until they texted the night before asking when we would be checking out. I would not recommend.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Joy

家庭旅遊
Booked to stay in The Falls bldg but render up in The Jullliet due to overbooking. Several blocks away from Falls but the 11th floor view was amazing. The unit needs some maintenance( dents and paint scrapes, burnt out lights) and a deep clean( dirty baseboards and mildew in the shower). Even with ear plugs it was noisy at night with all the homeless, bar goers and ambulances.
於 2024 年 3 月住了 2 晚

2/10 很糟糕

Kimberley，Prince George

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
We booked & Paid in Full on Jan 4, 2024. On Mar 4 we received the 3rd & final confirmation from The Falls of our trip on Mar 8. On Mar 5th they contacted us & told us the booking was an error & they were sending us to an apartment 6 blocks away (still charging us a premium for the location of the Falls a block from the Empress. We said we did not accept that change as our group was all at the Empress. We scrambled & found an amazing hotel (Chateau Victoria) at the last minute. It is now Mar 12 & we have not received our money back & they have ghosted us & Expedia. Strong caution as it appears from our experience to be a bait & switch company.
於 2024 年 3 月住了 3 晚

2/10 很糟糕

Carrie De

Do not use this company. I booked a two-bedroom condo in The Falls for 4 adults on a long weekend in Victoria. The company charged me a different rate than I was quoted on Expedia. They have never addressed this issue. They stated they tried reaching me numerous times over several days, but there is no record of any calls or emails other than the ones I replied to. When I was provided with check-in information, it was for a condo located in a completely different building than the one advertised. It was for a one-bedroom with a blow-up mattress. The room was sub-par at best. There was dried cereal on the carpet of the living room, stains in the bedroom carpet, and a very wrinkled duvet on the bed. I didn't see much else because we refused to stay there. They made excuses about my credit card and the number of people the reservation was for. But my confirmation from Expedia clearly shows the reservation for the building, the number of guests and that it was fully paid for. They offered to find us another room at another hotel (very difficult in Victoria on a long weekend). But the one they found wasn't appropriate because it had two queen beds in one room. In the end, I found suitable accommodation. But what a hassle. And what an unprofessional company! I'm sure they have some nice accommodation. But what you book might be different from what you get.

10/10 有夠讚

Eevi

商務旅客
喜歡：整潔度、設施服務和住宿環境和硬體
Very nice place, felt like home with thoughtful amenities
於 2024 年 1 月住了 3 晚
Victoria Royal Vacations 於 2024年2月18日回覆
Thank you for choosing Victoria Royal Vacations, and for sharing your positive experience on Expedia. We look forward to the pleasure of welcoming you back for another outstanding stay.

8/10 不錯哦

nives

於 2024 年 1 月住了 2 晚
Victoria Royal Vacations 於 2024年2月18日回覆
Thank you for choosing Victoria Royal Vacations, and for sharing your positive experience on Expedia. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 有夠讚

Madison

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Beautiful appartment
於 2023 年 12 月住了 1 晚
Victoria Royal Vacations 於 2024年2月18日回覆
Thank you for choosing Victoria Royal Vacations, and for sharing your positive experience on Expedia. We look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 有夠讚

Douglas

喜歡：整潔度和客房舒適度
The Juliet not The Falls
I spoke with the people that run the apartment based on a number provided in instructions. While I had booked for the Falls, I actually received an apartment in a similar building called the Juliet. The difference was about 4 blocks apart but still downtown. In order to check in I had to coordinate with the people that run the apartment to check in. They did a remote buzz in check in amd u received my apartment door code to enter the apartment. I had a well laid out two bedroom one bath apartment located on the 6th floor that included a balcony, dishwasher, cooking kitchen with utensils, full size fridge, washer and dryer. The elevator requires a FOB key which was provided in a folder on the kitchen counter top. There was also a Fob /garage opener for the indoor parking which I requested. As a note you must specifically request a spot so that you can be given an assigned parking spot. There is also a rooftop, but no gym nor pool. The only annoyance is the Merc to carry the Fob at all times when leaving the apartment. I accidentally walked out without any when I picked up a food delivery downstairs. There was no way to get back to my floor- I had to go outside and randomly call somebody specifically on the 6th floor to let me in- I got lucky. Otherwise it’s a good clean place for the pricing
於 2021 年 5 月住了 5 晚

6/10 一般般

Yvonne，Vancouver

家庭旅遊
喜歡：員工素質和設施服務
不喜歡：整潔度和住宿環境和硬體
The positives: Beautiful view from the unit and an excellent location (walking distance) to many Victoria attractions and shopping etc. The condo was modern, and had parking below and laundry in the suite. Good security in the building. The negatives: Most of the furniture needs to be replaced, as did the master bedroom carpet and bedding. there were some stains on the throw pillows which was off-putting. The master bedroom carpet was filthy and needs replacing as well. The furniture looked like it came out of a cheap hotel bankruptcy sale and was clearly worn out. Some of the kitchen utensils didn't appear very clean.
於 2019 年 9 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 8 月住了 2 晚

8/10 不錯哦

Lorrie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Slick condo in the Downtown
Lovely property that is well secured. Walking distance to all downtown sights. Condo has all the necessary accoutrements but oven is undersized for the baking sheets provided and could do with a pizza tray. Surprised to not find coffee/tea/sugar available at least for first morning. Laundry on site.
於 2019 年 6 月住了 2 晚

10/10 有夠讚

Shayn

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful condo for the night.
An excellent property, a stone throw from the harbour. It was clean & spacious, comes with a washer dryer, full kitchen, 2 bedrooms/bathrooms, parking stall and linens. A few recommendations: bring your own food/groceries, shampoo, and if you like your bedroom dark like me I recommend a sleep mask. But the owner and the condo were amazing!
於 2019 年 5 月住了 2 晚