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內港市區凱藝飯店的評分

2.5 out of 5
內港市區凱藝飯店
850 Blanshard St, Victoria, BC

評論

8.0

非常好

10 分，有夠讚；1001 則評論中有 310 則" "
8 分，不錯哦；1001 則評論中有 459 則" "
6 分，一般般；1001 則評論中有 149 則" "
4 分，不太好；1001 則評論中有 47 則" "
2 分，很糟糕；1001 則評論中有 36 則" "

8.4/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

7.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

真實旅客

於 2023 年 10 月住了 2 晚
Aaron R. 於 2023年10月8日回覆
We appreciate your feedback. Thank-you for staying with us!

8/10 不錯哦

MONG YIN

家庭旅遊
喜歡：整潔度
Good Value
It is good value in terms of its price. If u only expect a clean bed with good location, this is one is good for you.
於 2022 年 1 月住了 3 晚
Victoria Peasland - Front Desk Manager 於 2022年3月5日回覆
Thank you on behalf of our entire team for such a glowing review. Guest satisfaction is of utmost importance to us, and positive feedback is very much appreciated.

10/10 有夠讚

HUI CHUN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
裝潢精緻
飯店交通位置方便，裝潢精緻，服務不錯，只是沒有免費早餐，但整體還算滿意。
於 2019 年 3 月住了 1 晚
Ken Hall 於 2019年3月25日回覆
Thank you very much for the excellent rating! We look forward to your next visit.

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和客房舒適度
Sinisha Ivaz 於 2018年4月16日回覆
Dear Guest, Thank you for taking the time to respond to our survey. I am delighted you enjoyed your stay. We look forward to seeing you back soon. Best regards, Sinisha Ivaz General Manager

8/10 不錯哦

I-Yao

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡：員工素質和住宿環境和硬體

10/10 有夠讚

Verioska

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Alma

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

8/10 不錯哦

Lisa

情侶出遊
喜歡：整潔度和員工素質
Staff were excellent and very accommodating. Room was clean and beds comfortable. Secure underground parking very convenient.Great central location to walk to shopping, pubs,sights, etc.
於 2024 年 5 月住了 1 晚
Aaron 於 2024年5月12日回覆
We're glad you enjoyed your stay with us in downtown Victoria!

10/10 有夠讚

Mosese

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It’s clean and quiet…
於 2024 年 5 月住了 1 晚
Aaron 於 2024年5月12日回覆
Thanks for staying with us! We appreciate your feedback.

8/10 不錯哦

Anna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Clean, affordable, spacious. Walkable distance from government street/ legislative parliament etc so very convenient. The staff were very helpful and told us where we should visit in Victoria and how to get there. The shower was a little weak, and the shampoo/conditioner provided weren’t great so it’d be best to bring your own.
於 2024 年 4 月住了 1 晚
Aaron 於 2024年5月12日回覆
We're glad you enjoyed your stay in downtown Victoria!

6/10 一般般

Blair

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Parking hard spaces Dated Older
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Greg

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
rooms don't get maid service on an extended stay , even though the front desk promised a tidy. the walls are paper thin so you hear conversations from both sides. Staff was very friendly. The underground parking is very small and tight parking spaces.
於 2024 年 4 月住了 3 晚
Aaron 於 2024年5月4日回覆
We're sorry to hear that the maid service schedule wasn't ideal for you. Full room cleaning is done every 3 days at our hotel, and is available more frequently upon guest request.

10/10 有夠讚

Amin

於 2024 年 4 月住了 1 晚
Aaron 於 2024年5月4日回覆
Thanks for staying with us!

6/10 一般般

Fernanda

喜歡：員工素質
不喜歡：整潔度
Ok
於 2024 年 4 月住了 2 晚
Aaron 於 2024年4月27日回覆
Thanks for staying with us!

10/10 有夠讚

Sandra

喜歡：整潔度、員工素質和住宿環境和硬體
Front desk was extremely helpful
於 2024 年 4 月住了 1 晚
Aaron 於 2024年4月22日回覆
We're glad that you enjoyed your stay with us in downtown Victoria!

10/10 有夠讚

Brian

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was clean and calm. This hotel is walking diatance to most thjngs in downtown Victoria. Safe underground parking(fcfs), pool, and ice machine.
於 2024 年 4 月住了 1 晚
Aaron 於 2024年4月22日回覆
Thanks for your feedback! Our parking is gated/underground which helps our guests not worry about their vehicle while staying at the hotel. Our swimming pool has also been recently updated/re-furbished.

8/10 不錯哦

Wanda

Unfortunately the restaurant and lounge was closed for renovations. Coffee in lobby was nice.
於 2024 年 4 月住了 3 晚
Aaron 於 2024年4月22日回覆
Thanks for your feedback. The pub/restaurant (Smith's) that is attached to our hotel closed for business recently. There are however several great restaurant options within a couple blocks of the hotel (eg. Cora's, Blue Fox).

10/10 有夠讚

victoria

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Aaron 於 2024年4月22日回覆
Thanks for staying with us in downtown Victoria! We appreciate your feedback.

10/10 有夠讚

Katherine

喜歡：員工素質和住宿環境和硬體
Economical!
於 2024 年 4 月住了 2 晚
Aaron 於 2024年4月22日回覆
We appreciate your feedback! Our hotel is among the most economical in the downtown Victoria area.

6/10 一般般

Dana

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Limited parking and for larger vehicles not very accommodating.
於 2024 年 4 月住了 2 晚
Aaron 於 2024年4月22日回覆
We're sorry that you encountered issues with parking. In addition to the underground parking lot, the hotel does have a couple of 'oversize parking spots' located near the lobby (available on a first-come, first-served basis).

10/10 有夠讚

Karina

於 2024 年 4 月住了 1 晚
Aaron 於 2024年5月4日回覆
Thanks for staying with us!

10/10 有夠讚

Beverly

於 2024 年 4 月住了 1 晚
Aaron 於 2024年5月4日回覆
Thanks for staying with us!

6/10 一般般

Barb

家庭旅遊
喜歡：整潔度和員工素質
Busy street noise and thin walls
於 2024 年 4 月住了 1 晚
Aaron 於 2024年4月16日回覆
We appreciate your feedback. Thanks for staying with us. If you choose to stay with us again in the future, we can allocate you a quieter room (away from street noise).

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質和住宿環境和硬體
Had a short visit staff was very hospitable, a great location and my room was very clean. Will return.
於 2024 年 4 月住了 1 晚
Aaron 於 2024年4月13日回覆
We're glad you enjoyed your stay with us in Victoria! We'd be happy to accommodate you during your next visit.

8/10 不錯哦

Aby

喜歡：整潔度
於 2024 年 4 月住了 1 晚
Aaron 於 2024年4月13日回覆
Thanks for staying with us!

6/10 一般般

Tara

團體旅遊
.
於 2024 年 4 月住了 1 晚
Aaron 於 2024年4月16日回覆
We appreciate your feedback. Thanks for staying with us.

10/10 有夠讚

Virginia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were very approachable, helpful, and kind.
於 2024 年 3 月住了 3 晚
Aaron 於 2024年4月9日回覆
We are happy that you had a good experience while staying at our hotel. Thanks for the kind feedback!

10/10 有夠讚

Sandra

寵物同遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved that the hotel was so very close to the main city. No car need it to find parking or driving around. We liked the kitchen opportunity in our room We will be back again
於 2024 年 3 月住了 2 晚
Aaron 於 2024年4月9日回覆
We're glad that you liked the location of our hotel in downtown Victoria! We appreciate your feedback.

10/10 有夠讚

Dianne

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location, comfortable accomodations.
於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月9日回覆
Thanks so much for staying with us!

10/10 有夠讚

Adam

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location always friendly people
於 2024 年 3 月住了 2 晚
Aaron 於 2024年4月9日回覆
We appreciate your feedback and are glad you enjoyed your stay with us!

10/10 有夠讚

Karlie

於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月22日回覆
Thanks for staying with us in downtown Victoria! We appreciate your feedback.

6/10 一般般

Soroush

喜歡：整潔度和員工素質
Good location but old hotel and furniture. Average service. It’s a 2 star hotel so don’t expect anything fancy. You pay for location not the service in this hotel.
於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月16日回覆
We appreciate your feedback. Thanks for staying with us.

2/10 很糟糕

L

情侶出遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
It’s such a noisy area and the room has very bad sound proof. You can hear your neighbours talking and the music downstairs at the pub. Someone lives by our room coughed all night like he is gonna die or something. The shower and hand wash area is crappy, the water does not come out smooth and straight seems like something stuck inside or the head is broken. Over 200cad per night? It’s more like an 100 or less worth of experience. The staff is professional and friendly and bed sheets is clean and that’s the only good part.
於 2024 年 3 月住了 2 晚
Aaron 於 2024年4月27日回覆
We're sorry to hear that you encountered issues while staying with us. If you choose to book a room at our hotel in the future, feel free to request a 'quiet' room away from street noise etc.

2/10 很糟糕

Brooke

不喜歡：員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

Darlene

於 2024 年 3 月住了 3 晚
Aaron 於 2024年4月22日回覆
Thanks for staying with us!

6/10 一般般

Melissa

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2024 年 3 月住了 2 晚
Aaron 於 2024年4月16日回覆
We appreciate your feedback. Thanks for staying with us.

6/10 一般般

Angela

情侶出遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Bathroom was the only main part that was dirty a bit
於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月27日回覆
We're sorry that you encountered a housekeeping issue during your stay. We appreciate your feedback.

8/10 不錯哦

Bridgit

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice little pool for the kids that was a good temperature. Quiet location right down town and easy walking to the harbour.
於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月9日回覆
Thanks for your feedback! We are glad you liked our location in the downtown/inner harbour area!

6/10 一般般

Calvin

於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月16日回覆
We appreciate your feedback. Thanks for staying with us.

10/10 有夠讚

Lloyd

情侶出遊
喜歡：整潔度和員工素質
Nice basic room. Right in the heart of Victoria and great price. Not a big fan of the extra 20$ for a pet stay. Sandman Inn doesn’t charge.
於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月9日回覆
We appreciate your feedback. Thanks for staying with us!

8/10 不錯哦

Gabriel

於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月13日回覆
Thanks for staying with us!

10/10 有夠讚

Ken

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
150 for DT location. Money worthy
於 2024 年 3 月住了 1 晚
Aaron 於 2024年4月9日回覆
We're glad you liked our downtown/inner harbour location. Thanks for staying with us!

2/10 很糟糕

Kayla

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I got charged for two rooms . I was not told until I checked in . I had to pay for two rooms even though they didn’t give me the keys to my other room I paid for. The bedrooms were not clean the room quality was bad and the noise was super loud . Worst place I have ever stayed in. I do not recommend this place to anyone .
於 2024 年 3 月住了 1 晚
Daniel D'Mello, General Manager 於 2024年3月19日回覆
Thank you for your feedback regarding your stay. To reiterate the conversation at departure: we did not charge you for two rooms, only for this reservation and stay. The second room was booked and paid for with another third-party company, which you have reached out to unsuccessfully for a refund, of which we have no involvement and were not privy to any of your information, including the credit card. We are disappointed to hear your room feedback, as this was not brought up at departure when trying to help resolve your double booking issues, in fact, you praised our customer service in trying to help resolve your problem.Nevertheless, thank you for your stay and feedback!

10/10 有夠讚

Gurtej

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice open rooms, comfortable, and kept very clean
於 2024 年 3 月住了 2 晚
Aaron 於 2024年3月19日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Brad

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would stay there again, close to bus stop, lots of things to see very close
於 2024 年 3 月住了 2 晚
Aaron 於 2024年3月19日回覆
We are glad that you enjoyed our downtown location! We appreciate your feedback.

10/10 有夠讚

Krista

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Aaron 於 2024年3月19日回覆
Thanks for staying with us!

10/10 有夠讚

Russel

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was very clean and even smelt clean. The staff were very friendly. Created you when you walked in throughout the day. It’s also a great location.
於 2024 年 3 月住了 1 晚
Aaron R. 於 2024年3月16日回覆
Thanks for staying with us! We appreciate your feedback.

10/10 有夠讚

Allan

親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
good location just no in house restaurant, only problem
於 2024 年 3 月住了 3 晚
Aaron R. 於 2024年3月16日回覆
We appreciate your feedback. Although we don't have a restaurant/breakfast in the hotel, there is a pub/restaurant (Smith's) attached to our building that does provide breakfast each morning.

2/10 很糟糕

payton

團體旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
need politer check in staff, if i hadn’t already pre paid i would have went somewhere else!
於 2024 年 3 月住了 1 晚
Aaron 於 2024年3月19日回覆
We're sorry to hear that your check-in process wasn't as positive as it should have been. Thanks for staying with us.