2/10 — Not suitable for a family stay
The staff were polite and tried to help, so this review is not about the employees. I understand that they are not responsible for the condition or management of the property.
Unfortunately, the hotel itself was not in a condition I consider acceptable for a family stay. The property is undergoing renovations, and we were informed that bathrooms/WCs were not available as expected. There was also no Wi-Fi available at the hotel, despite Expedia listing free Wi-Fi in the rooms, and when we asked for towels, they were not available.
We were traveling with our family and had to find another hotel nearby because we could not reasonably stay under these conditions. This resulted in additional expense and considerable inconvenience.
The biggest issue is that the current condition of the property is not adequately communicated when booking. The Expedia listing presents a normal hotel experience, while the actual situation is very different.
I hope the renovation is eventually completed, but honestly, based on the condition of the property and the number of recent reviews mentioning the same problems, I would not recommend this hotel to families at this time.
To be fair to the staff: they were not the problem. The condition and management of the property were.