The AC was broken and the staff still put us in the room. We got conflicting information on how long the AC was down. We switched rooms; however, the AC still did not work until our last day. We heard other guests had the same complaint. There were no apologies, only a bottle of wine sent to our room. The property is beautiful and the restaurant to very good. I would not stay here again as the front desk service was not helpful and condescending when we asked why they would put us in a room that they knew that the AC was broken. This is not a 5 star property.
Berri
8/10 不錯哦
Mahyar
2023年9月12日
Mahyar
於 2023 年 8 月住了 4 晚
10/10 有夠讚
adriel,pittsburgh
2023年9月1日
adriel
於 2023 年 8 月住了 2 晚
10/10 有夠讚
Michal
情侶出遊
2023年8月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
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Michal
於 2023 年 7 月住了 1 晚
6/10 一般般
Erika
2023年7月23日
Erika
於 2023 年 7 月住了 1 晚
2/10 很糟糕
Peter
團體旅遊
2023年6月9日
不喜歡:整潔度、員工素質和住宿環境和硬體
Arrived to find bed bugs in the bed. The front desk basically said no there’s not, had to show the manager and she still refused to rectify the situation. I left as they took more than 30 minutes to accommodate a new room in there old-stinky and apparently bug infested property. And still refused to refund me. Far from a 5 star hotel.
Peter
於 2023 年 6 月住了 2 晚
2/10 很糟糕
kerstin
情侶出遊
2023年4月9日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
In die Jahre gekommen , keinesfalls 5 Sterne Standard. Personal irgendwie nicht vorhanden. In der Bar waurse man nicht mal bedient.
Nie wieder