Find hotels near Verna Industrial Estate, Verna from NT$816

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"Beautiful retreat professionally maintained great service"

" We have been staying at this property since its Hyatt days, which makes this February visit even more disappointing. Four families travelled from different cities to celebrate an 80th birthday. Despite sharing all booking details in advance, there were repeated lapses. I received an incorrect airport pickup call meant for another guest, and the response from the front office was a routine, mechanical apology with no ownership. More seriously, although all four rooms were booked under my ID and secured with my credit card, the staff asked my father-in-law and sister-in-law for their cards and charged ₹50,000 to my sister-in-law without authorisation. Even after raising the issue, the amount has not been reversed 12 days later. On checkout, I was again asked about collecting payments from others, forcing me to settle everything myself to avoid further confusion. The property is lovely, but the front office operations are deeply disappointing. A milestone family celebration was overshadowed by preventable errors and poor handling."

"The suite was clean, spacious and equipped with the absolute basics in terms of kitchen bits and bobs. Amazingly there was a top loader washing machine! You could always ask for other items, staff and manager were especially helpful. Useful contacts were all displayed at the reception, taxi, breakfast lunch and dinner available to order. The beech is approx 1 mile and walked to it most days. Good selection of restaurants on the beechfront and along the way, plus shops, wine/beer and pharmacies. Freshly slaughtered chicken too if you wish and you are not a squeemish non-vegetarian. Pleanty of vege options around."

"There were unexpected charges related to the age of my children. I booked for two adults and two children but had to pay £230 extra for my oldest child upon arrival. Hotel subsequently realised that the charge was not entirely correct but only partially compensated me. The breakfast was excellent and the service at the breakfast was wonderful. However service at the restaurant during the dinners was less good. Hotel prices for the wine are not reasonable. More than £40 for a bottle of local wine (which is the cheapest option) is not market standard. Beach is wonderful and location and distance to the beach is perfect. Swimming pool and garden are outstanding. There were a lot of mosquitoes inside of our room and hotel, much less of them if dining in one of local huts on the beach. "

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of this world and the service was impeccable throughout. Staff were so sweet in helping with any request. The rooms could be upgraded, that's my only criticism. Otherwise we were very happy, especially with the beautiful towel art for my birthday from the housekeeping team. We'll be back! Thank you to all staff for making our stay amazing "

"The staff were good overall but the building has seen better days. The restaurant had closed when I got there so we all had to venture out and find an evening meal. I would however say overall, the price is a fair reflection of the conditions "

"Very good service and rooms"

"Very helpful staff."