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東威尼斯皇冠假日飯店 - IHG 旗下飯店的評分

4 out of 5
東威尼斯皇冠假日飯店 - IHG 旗下飯店
Viale Della Resistenza 18/20, Quarto d'Altino, VE

評論

8.8

有夠讚

10 分，有夠讚；1005 則評論中有 603 則" "
8 分，不錯哦；1005 則評論中有 272 則" "
6 分，一般般；1005 則評論中有 80 則" "
4 分，不太好；1005 則評論中有 25 則" "
2 分，很糟糕；1005 則評論中有 25 則" "

9.2/10

整潔度

9.2/10

員工素質

8.4/10

設施服務

8.8/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

YEN KAI

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
房間大小、整潔，人員服務等都很好，唯有飯店周遭較荒涼，但離車站很近 整體大推
於 2023 年 11 月住了 2 晚
Marina Brusa - Hotel Manager 於 2023年11月30日回覆
Dear YEN KAI,thank you so much for your amazing feedback!We are glad you enjoyed your stay with us.We look forward to welcoming you back again!SincerelyMarina Brusa - Hotel Manager

8/10 不錯哦

hongkai

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 1 晚

6/10 一般般

beth

喜歡：員工素質
不喜歡：住宿環境和硬體
Excellent staff but the rooms are old and dingy. My second room that was offered ( after the first rooms TV did not work) had the worse mildew oder I’ve ever encountered. My clothes even have the smell in it.
於 2024 年 4 月住了 5 晚

10/10 有夠讚

SYED

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
VERY GOOD.
於 2024 年 5 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年5月4日回覆
Dear SYED,thank you so much for your feedback!We look forward to welcoming you back againSincerelyMarina Brusa - Hotel Manager

8/10 不錯哦

Nathan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice property, but the shower drained incredibly slowly so you couldn’t be in for more than a minute or two.
於 2024 年 5 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年5月4日回覆
Dear Nathan,thank you for your feedback!We are sorry for the inconvenience occurred.However, we are glad you enjoyed your stay with us.We look forward to welcoming you back again soonSincerelyMarina Brusa - Hotel Manager

8/10 不錯哦

Melinda

家庭旅遊
The floor in the room was dirty, however they let us check in early which was a big plus. The hotel is located right next to train station, good for day trips to Venice-20 minutes via train. The food at the hotel was good, do not expect to be served very quickly. The front desk was very good at planning taxi for off hour pick up to airport, they have a free shuttle service however the time did not work for us.
於 2024 年 5 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年5月4日回覆
Dear Melinda,thank you for your feedback!We look forward to welcoming you againBest regardsMarina Brusa - Hotel Manager

10/10 有夠讚

Rebecca

喜歡：整潔度、員工素質和住宿環境和硬體
Nice breakfast and restaurant, good bar.
於 2024 年 4 月住了 2 晚
m 於 2024年5月1日回覆
Dear Rebecca,thank you so much for your feedback!We look forward to welcoming you back again soon.Best regardsMarina Brusa - Hotel Manager

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice breakfast and free shuttle to and from airport.
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月26日回覆
Dear Tina,thank you so much for your amazing feedback!We look forward to welcoming you back again soonBest regardsMarina Brusa - Hotel Manager

4/10 不太好

Sue

團體旅遊
不喜歡：設施服務
No air conditioning, we have to open the window to sleep, it’s was hot hot hot
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月24日回覆
Dear Sue, thank you for taking the time to rate us on Expedia. Please accept our sincere apology if your stay was not up to your expectation. Kindly send us more in order to investigate and take the necessary actions. We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon. Kind Regards,

6/10 一般般

Melinda

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
不喜歡：整潔度
Our drinking cup in our room had lipstick on it... We were there in April. The room was very warm, 84° F. They were unable turn on the A/C....until June! We had to open the window, not realizing that we were right next to a train station!!! Trains ran until late and started again early! The people at the front desk were nice. The airport shuttle was convenient.
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月24日回覆
Dear Melinda,thank you for your kind review!We are even most grateful for the advice about those services that, in your opinion, could be enhanced.Everything has been well noted down!We hope to be presented with the opportunity of welcoming you back again in our house, sincerelyMarina BrusaHotel Manager

2/10 很糟糕

Rebecca

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
We booked this property specifically because it advertised complimentary shuttle to cruise boat port, but doesn’t actually offer this service. It’s a nice facility, but far from anything interesting to do or see. It certainly doesn’t feel like we’re in Venice.
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月24日回覆
Dear Rebecca,thank you for your rating. We are sorry to hear you have been dissatisfied with your stay with us. We look forward to welcoming you back soon to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced. Kind Regards,

10/10 有夠讚

GERMAN

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Fue una estadía muy placentera. Aunque no está muy cerca de Venecia y sus lugares turísticos. Está muy bien ubicado cerca a la estación del metro para llegar a Venecia. Pero si van en carro pueden estacionar al entrar a Venecia y el valor del parqueadero es muy favorable. €35 por 24 horas. Seguro volveríamos a esta hotel sin pensarlo.
於 2024 年 4 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年4月19日回覆
Dear GERMAN,thank you so much for your amazing feedback!We look forward to welcoming you back again soon!Best regardsMarina Brusa - Hotel Manager

10/10 有夠讚

Irina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great hotel and service, amazing restaurant on-site. We only stayed one night but loved it - thank you. Very quick train ride to Venice and station is a 2-min walk.
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月19日回覆
Dear Irina,we are happy to read your kind words!Thank you so much!We look forward to welcoming you back again soonSincerelyMarina Brusa - Hotel Manager

4/10 不太好

Sue

不喜歡：住宿環境和硬體
No air conditioning, consumer service didn’t know what they doing, just confused, I have to check out this day & check back in
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月17日回覆
Dear Sue,thank you for your review!We are even most grateful for the advice about those services that, in your opinion, could be enhanced.Everything has been well noted down!We hope to be presented with the opportunity of welcoming you back again in our house, sincerely

8/10 不錯哦

Grant

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was a good hotel and I would use them again.
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月17日回覆
Dear Grant,thank you for your amazing feedback.We sincerely hope to welcome you back again soon!Kind Regards

10/10 有夠讚

Douglas

喜歡：整潔度、員工素質和住宿環境和硬體
Loved it! Quiet, clean, peaceful stay away from the hubbub of Venice. Super convenient location - just a 2-minute walk from the train into Venice, which takes about 20-25 minutes. Would definitely stay here again.
於 2024 年 4 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年4月17日回覆
Dear Douglas,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

8/10 不錯哦

Phayboune

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location near the train to central Vince.
於 2024 年 4 月住了 6 晚
Marina Brusa - Hotel Manager 於 2024年4月17日回覆
Dear Phayboune,thank you very much for your glowing feedback!We truly hope to welcome you back again soon,sincerely

10/10 有夠讚

Kaleigh

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had an amazing experience at this hotel! The staff was so friendly & helpful, going above & beyond. At one point I had to go to the hospital due to illness & the receptionist called me a taxi after explaining my options for transport & what to expect when I arrived at the hospital. The food in the restaurant was delicious (had all the vegan options). We were grateful the train station was conveniently located directly behind the hotel & it was a quick 20 min to Venice (island). I would absolutely stay here again.
於 2024 年 4 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年4月13日回覆
Dear Kaleigh,thank you so much for your feedback and for your nice words! All our Staff put the maximum effort on giving the best service to all our Guests and we are glad we were able to exceed your expectation. We look forward to welcome you soon again at Crowne Plaza Venice East!Marina Brusa - Hotel Manager

10/10 有夠讚

BRENDA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel, Great service
於 2024 年 4 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月10日回覆
Dear BRENDA,thank you so much for your amazing feedback!We look forward to welcoming you back again soonSincerelyMarina Brusa - Hotel Manager

10/10 有夠讚

Daniel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel, staff and location. Would definitely recommend the hotel for your next stay.
於 2024 年 3 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月3日回覆
Dear Daniel,thank you so much for your amazing feedback.We look forward to welcoming you back again soon!SincerelyMarina Brusa - Hotel Manager

10/10 有夠讚

araceli

喜歡：整潔度、員工素質和住宿環境和硬體
Buena atención el personal del Restaurant para el desayuno muy amable
於 2024 年 3 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月3日回覆
Dear aracelimthank you for your amazing feedback!We look forward to welcoming you again soonBest regardsMarina Brusa - Hotel Manager

10/10 有夠讚

JAMES

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年4月12日回覆
Dear JAMES,thank you so much for your feedback!We look forward to welcoming you back again soon!Kind regardsMarina Brusa - Hotel Manager

10/10 有夠讚

Alice Ferreira de

情侶出遊
喜歡：整潔度、員工素質和設施服務
Staff is super friendly. We were deciding between staying in Venice or here and ended up choosing this outskirt location. Free shuttle from the airport is very convenient, and the train station to Venice is literally at the door. We arrived at 11:30pm even though the kitchen closed at 11 they managed to sort a pizza for us. Room was cleaned every single day, this hotel is very good value for money.
於 2024 年 3 月住了 4 晚
Marina Brusa - Hotel Manager 於 2024年4月3日回覆
Dear Alice Ferreira de,thank you so much for your feedback!We are glad you enjoyed your recent stay with us!We look forward to welcoming you back again soonKind regardsMarina Brusa - Hotel Manager

8/10 不錯哦

Marcos

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Todo bien, excepto el area
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Erica

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All interactions with staff was 5 star service.
於 2024 年 3 月住了 4 晚
Marina Brusa - Hotel Manager 於 2024年3月27日回覆
Dear Erica,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

8/10 不錯哦

Mark，Stratford

商務旅客
喜歡：整潔度和員工素質
Perfectly fine airport hotel in Venice.
於 2024 年 3 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年3月27日回覆
Dear Mark,thank you very much for your glowing feedback!We truly hope to welcome you back again soon,sincerely

10/10 有夠讚

MIGUEL

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sharmin

喜歡：整潔度、員工素質和住宿環境和硬體
Stuffs are very friendly and properly is very clean
於 2024 年 3 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年3月13日回覆
Dear Sharmin,thank you so much for your amazing feedback!We look forward to welcoming you back again.SincerelyMarina Brusa - Hotel Manager

10/10 有夠讚

Yulia，Cape Coral

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Has a airport shuttle
於 2024 年 2 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年3月7日回覆
Dear Yulia,thank you so much for your feedback!We look forward to welcoming you back againSincerelyMarina Brusa - Hotel Manager

8/10 不錯哦

Fana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very Polite staff, clean room I didn’t enjoy the dinner at the restaurant Good breakfast No pick up shuttle service provided from the airport to the hotel on arrival - it was not clear that we had to book 24 hrs before flight.
於 2024 年 2 月住了 4 晚
Marina Brusa - Hotel Manager 於 2024年3月6日回覆
Dear Fana,we appreciate your review about your recent stay at Crowne Plaza Venice East - Quarto d'Altino.Thank for your kind words regarding our amazing team. They definitely walk the extra mile to provide a high level of customer service and make all our Guests feel welcomed. We are even most grateful for your advices, which are such a valuable source for us, regardless of whether it is good or bad, and help us to improve our service.We hope for the opportunity to welcome you back in the future.Kind Regards

10/10 有夠讚

Juan

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Stayed overnight, quiet, friendly, clean. A well priced hotel. The airport shuttle is a great amenity.
於 2024 年 2 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年3月6日回覆
Dear Juan,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards

10/10 有夠讚

Donald

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stayed night before flying out of Marco Polo. Very good restaurant on site and room was large and clean. Friendly staff - very easy stay
於 2024 年 2 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月26日回覆
Dear Donald,thank you so much for your kind review!We look forwad to welcoming you back again soonSincerelyMarina Brusa - Hotel Manager

8/10 不錯哦

Melany

Front desk staff were very helpful. Patiently answered all our questions. Bed was cozy and comfortable.
於 2024 年 2 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月29日回覆
Dear Melany,thank you so much for your feedback!We look forward to welcoming you back againSincerelyMarina Brusa - Hotel Manager

10/10 有夠讚

Adela

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Christophe

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Coming from a self described "boutique" hotel in Paris, Crowne Plaza Venice was a welcomed change of scenery. From the booking through Expedia, to the communication exchanged with the hotel via e-mail and phone calls, Crowne Plaza staff was always eager to help and a pleasure to deal with. The shuttle service provided from Marco Polo is a great bonus, the room was great, and the breakfast buffet is an incredible bang for your book (especially if pre-booked). Overall, only great things to say about the hotel and will sure keep in mind for future stays. Thank you.
於 2024 年 2 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月26日回覆
Dear Christophe,1000 times thank you for your amazing review!!! It's such a pleasure to read how much you loved your stay with us. It will be an incredible pleasure to welcome you again in the future, sincerely Marina Brusa - Hotel Manager

10/10 有夠讚

Dina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月21日回覆
Dear Dina,thank you for your feedback!We look forward to welcoming you again!Best regardsMarina Brusa - Hotel Manager

10/10 有夠讚

Glenn

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This was an extremely convenient stopover on our way to a ski vacation in the Dolomites. The free shuttle provided us transport from Marco Polo Airport very shortly after landing. The town was walkable from the hotel and had a few dining options, although we ended up with great takeout pizza from a place very near the hotel. The breakfast was fantastic, with a large variety of hot and cold food options. In addition, the train station, from which you can local trains into Venice, is only a three minute walk.
於 2024 年 2 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月19日回覆
Dear Glenn,thank you for your invaluable feedback. We are glad to hear you enjoyed yourself so much while staying at our Crowne Plaza Venice East. We look forward to welcoming you back again soon.Kind RegardsMarina Brusa - Hotel Manager

10/10 有夠讚

Patricia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Cerca de la estación de tren , buen servicio y atencion de todo el personal especialmente en recepción. Me gusto mucho
於 2024 年 2 月住了 3 晚
Marina Brusa - Hotel Manager 於 2024年2月12日回覆
Dear Patricia,thank you so much for your amazing feedback!We look forward to welcoming you back again soon!Best regardsMarina Brusa - Hotel Manager

8/10 不錯哦

Alessio

於 2024 年 2 月住了 3 晚

10/10 有夠讚

Carsten

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rundum zufrieden
Absolut zufrieden, tolles Hotel, liebenswürdiger Service von Rezeption bis Frühstück (das für Italien außergewöhnlich gut war, wirklich hervorragend!). 3 tolle Zimmer, sehr geschmackvoll und modern, Kaffee/Tee auf dem Zimmer macht immer glücklich, wir haben rein gar nichts auszusetzen und kommen sehr, sehr gerne wieder.
於 2024 年 1 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月4日回覆
Dear Carsten,thank you very much for your 10/10 rating.We sincerely hope to welcome you back again soon!Kind Regards

8/10 不錯哦

Pierre

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Highly recommend.
於 2024 年 1 月住了 2 晚
Marina Brusa - Hotel Manager 於 2024年1月30日回覆
Dear Pierre,thank you for your feedback. We are really pleased to know you enjoyed your stay.We truly hope to welcome you back again soon,sincerelyMarina Brusa - Hotel Manager

2/10 很糟糕

Murat

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Mariana

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
J'ai beaucoup aimé mon séjour à cet hôtel. Tranquille, propre, personnel courtois. Proche de la gare ferroviaire et de l'aéroport. Service de navette vers l'aéroport gratuit.
於 2024 年 1 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年1月11日回覆
Dear Mariana,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind RegardsMarina BrusaHotel Manager

10/10 有夠讚

jean -maurice

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Parfait
Très bon hôtel, à un prix très raisonnable très bien accueilli, tout le personnel est à vos petits soins, très polis et très agréables, hôtel très bien situé pour Venise (gare à 100m 30.minutes de train pour arriver à Venise, cela evite les embouteillages, les parking hors de prix et en plus vous êtes en centre ville) le petit déjeuner est parfait, le seul bémol la barre de douche qui ne tient plus (chambre 126)
於 2023 年 12 月住了 3 晚
Marina Brusa - Hotel Manager 於 2024年1月22日回覆
Dear jean -maurice,thank you for your amazing feedback!We truly hope to welcome you back again soon!Kind RegardsMarina Brusa - Hotel Manager

10/10 有夠讚

JOSE LUIS

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Personal muy amable. Hotel a 3 minutos de estación metro.
於 2023 年 12 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年1月5日回覆
Dear JOSE,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind RegardsMarina BrusaHotel Manager

10/10 有夠讚

JOSE

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super safe and nice Hotel!
於 2023 年 12 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年1月5日回覆
Dear JOSE,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind RegardsMarina BrusaHotel Manager

10/10 有夠讚

Eni Agenor

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Donna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We didn’t have a lot of time as we had an early flight out of Venice but the hotel was perfect!! The shuttle we got at 0500 got us to the airport in plenty of time for our 0655 flight. We had time to jump on the train that is literally around the corner from the hotel to shop for a few more Christmas presents before heading home. It was a perfect option and great price!! Staff was extremely helpful and friendly!! Highly recommended!!
於 2023 年 12 月住了 1 晚
Marina Brusa - Hotel Manager 於 2024年2月12日回覆
Dear Donna,thank you very much for your kind review!We truly hope to welcome you back again soon!SincerelyMarina Brusa - Hotel Manager

10/10 有夠讚

Faisal

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Don

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel! Train station about a block in the back of it and that makes it very convenient. Also has a free airport shuttle.
於 2023 年 9 月住了 1 晚
Marina Brusa - Hotel Manager 於 2023年12月20日回覆
Dear Don,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards