Find hotels in Velvet Shadows, Phoenix

"Better pillows"

"Yes. Loved the pool."

"Clean room"

"The whole place could use a remodel. When we arrived the toilet was clogged and had to use a condom floating in it. I contacted the front desk and they said they would have somebody take care of it right away. We left for a couple of hours to go have supper and when we came back it was still there. The walls in the bathroom were filthy, and had what appeared to be a blood stain. The bathroom door could not be latched as it looked like someone had kicked the door open and when they repaired the frame, they padded over the hole where the latch would catch. The bed was comfortable for just one night, which was all we needed it for."

"Very beautiful property that needs some staff training and some love for the food & beverage options. - Upon arrival, it would be great for the valets to park your car instead of adding one more step to check-in that you have to self-park and meet the valet's golf cart with your luggage. PHX airport is a haul, and after schlepping our luggage through there, it just would have been nice to have one less step that was avoidable. - We had a painful almost 6 hour golf round that no one mentioned you had zero access to the clubhouse until we were on our way to the tee. You cannot have that design and not tell players when they check in to grab some food and beverage. The starters thanked us many times for our patience with the slow groups in front of us, but honestly, we were sooo hungry by the end of it, it sucked. - Food & beverage at the resort just needs to be leveled up . There is coffee in the lobby (no tea) which is about the equivalent of a Best Western, but there is a gorgeous espresso machine in the bar right next to it that they don't offer any morning drinks from. The place needs a coffee/tea shop. Every meal we had something major missing. One breakfast, missing a bagel from the smoked salmon bagel. One room service, no silverware/butter/salt or pepper. Its so close, but there is no QA on anything, and unfortunately, it affected us multiple times. - Marcella at the pool was great! She handled a large crowd well and offered great service."

"I loved the staff. Everyone I came in contact with was always friendly and helpful. The pool and hot tub were awesome. Even just spending time pool side in the comfy cushioed chairs was nice and relaxing. Our AC was noisy, but a friend in another room had a quiet one. The beds were wonderful. "

"The room was so noisy from frwy traffic was awake all night. Manager was rude when she was told. She said we should have got up in the middle of the nigt and packed up and moved. "

"Clean room"

"Way too much plastic used in the breakfast venue. Very bad for the environment. No body lotion in rooms. Great staff."