This is not THE St Regis, but “a” hotel named the St Regis not affiliated with the luxury hotel brand.
1. I had to step over a homeless drug addict picking their scabs to enter the hotel. Are you kidding? Literally, the dude was laying in the main entrance doorway. You’d think they could have someone in the evening kindly redirecting this sort of behavior. When I brought this to the attention of an employee the next morning, his response “what occurs outside of those doors is beyond my control.” BS! It was technically on your property and a safety risk to guests. Sidewalk? Sure, that answer sucks but makes sense. Your actual doorway? No dude. You can’t have that.
2. The property is loud. Very, very loud. Our room faced the street and when we requested to move, the hotel accommodated. Then we were moved to a room with exceptionally low shower pressure. Good times.
3. The smell! We walked into our first room and it smelled like a 1hr motel next door to an army base camp. The second room smelled as if someone had used the bathroom but not flushed the toilet for a very long time.
4. Parking costs as much as the Rosewood down the street and it’s not even valet. Complete joke.
If we didn’t have family staying with us and there wasn’t an international convention going on at the same time, we would have switched hotels in a minute. However, capacity was exceptionally limited around the city. This hotel is magnificently horrendous for those expecting an actual St. Regis.