Mary, Welcome back and thank you for the ongoing partnership, we are glad to hear you had a great stay this time around and can't wait to welcome you back!

Robert, Thank you for taking the time to provide your feedback of you recent stay with us. It is our goal to provide only the highest level of service to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. I will be taking this valuable feedback back to the appropriate team to continue our improvement. We hope to have the opportunity to welcome you back soon!

Dear Rocio, Thank you for taking the time to provide your feedback of your recent stay with us. We are pleased to know that you enjoyed your stay with us and liked the breakfast offerings. We are grateful that you chose to stay with us during this recent business trip and we hope we get the opportunity to welcome you back!

Rachel, Thank you for staying with us, we are glad to hear you enjoyed your stay and hope to welcome you back soon to enjoy a fully remodeled hotel!

Hello Sara, Thank you for staying with us, we hope to have the opportunity to welcome you back soon!

Dear Timothy, Thank you for staying with us we are sorry you did not have the best stay with us, It is our goal to provide only the highest level of service to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. We hope to have the opportunity to welcome you back to make it right!

Dear Jennifer, Thank you for taking the time to rate our hotel and let us know how we are doing, we are glad to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back!

Hi Bryce, Thank you for considering staying with us during this recent trip to Vancouver. I do apologize for the inconvenience of closures during our renovation period, it is online for the folks that want to stay here to see but can sometimes be missed. I'm glad our desk agent was a to help you and relocate you to another property, hopefully we will have the opportunity to welcome you back next time you are in Vancouver to our newly remodeled hotel!

Dear Henry,Thank you taking the time to rate your experience with us, we hope to have the opportunity to welcome you back!

Hi Emily, Happy Holiday season! Thank you for staying with us during your visit to Vancouver, we are honored you chose to stay with us and hope to welcome you back soon!

Dear Brenda, Our sincere apologizes for not being aware of our ongoing renovations and closures, please note that all though you did not book direct with us we are still sharing this information with all our vendors, and it is displayed on their website. We should be wrapping up and be completely finished mid- February. We hope you give us a second chance next time you are in town so that you can have the opportunity to enjoy all our newly renovated amenities. Thank you for taking the time to share your experience with us, we are truly grateful you chose our hotel for this recent trip!

Hello Luz, We are so glad to hear that you enjoyed your stay with us, we are delighted to hear that you liked the new upgrades we are doing around the hotel. Thank you for staying with us, we hope to have the opportunity to welcome you back soon!

Hi Melanie, We are delighted to hear that you had an enjoyable stay during your visit to Vancouver, we hope to get the opportunity to welcome you back once again.

Hello, Thank you for staying with us during your visit to Vancouver, I'm really sorry your stay didn't go as planned with our renovation going on. We are scheduled to be completely done with all renovations early winter and hope to have the opportunity to welcome you back then. Thank you again for staying with us.

Hi Melissa, Thank you for taking the time to provide your feedback of you recent stay with us. It is our goal to provide only the highest level of service to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. Thank you again for staying with and we hope you give us another chance!

Dear Cristy, Thank you for taking the time to provide your feedback of you recent stay with us. It is our goal to provide only the highest level of service to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. Our renovation is soon to be completed this will allow us to continue to provide the highest level of service to you and all guests. We are grateful that you chose to stay with us during this recent trip and we hope we get the opportunity to welcome you back!

Dear Kristina, Our goal is to provide you with the highest level of service, I'm very sorry to hear we fell short during your recent visit to Vancouver. The additional funds you see held on your card is a security deposit, that will drop and go right back to your account. Renovations can be challenging, we should be wrapping things up early winter, we will continue to update you and all future guests on this site as well as our own Holiday Inn Express site. We hope to have the opportunity to welcome you back.

Hi Theresa, Thank you for taking the time to provide us with your valuable feedback, we look forward to welcoming you back hopefully once renovation is all completed so that you can enjoy the new property makeover!

Dear Laura, Thank you for choosing our hotel for your recent trip out to Vancouver, we hope you had fun at the concert. I'm sorry you missed the first half do to the slow parking process at the Ampitheater. Thank you again for staying with us we hope to see you next time you are in town.

Dear Jennifer, Thank you for taking the time to review our hotel.

Dear Kayla, Thank you for taking the time to share with us your recent experience, we know it can be tough when things are under renovation, but once it's complete we will be able to provide you and many others with the highest level of service. I'm sorry to hear that you did not see the renovation notice, please note that is live in all websites including this one. As for the other issues encountered I will be taking this back to my team to ensure it does not continue. Thank you for staying with us we hope to have the opportunity to welcome you back!

Nicholas, Thank you for staying with us, we hope to see you again!

Greetings,Our goal is to provide all our guest that choose to stay with us the highest level of service. I do apologize for falling short. I hope that you give us a second chance in the future, our ongoing renovation will continue through October, this notice will continue to be live on all websites until the project is completed.

Dear Carol, We are glad to see that you loved your stay with us and the new rooms, we can't wait to have the chance to welcome you back! See you soon!

Thank you for taking the time to rate our hotel, we hope to see you again!

Dear Jack, Thank you for staying with us and for taking the time to rate our hotel. We hope to have the opportunity to welcome you back.

Dear Sign, I'm sorry this last stay didn't go so well. Thank you for bringing these issues to our attention, we hope despite the circumstance to have the opportunity to welcome you back!

Dear Kayla Renee, It is so good to hear you had great stay with us. I'm glad to see we were able to turn your trip around to a positive one. I hope we have the opportunity to welcome you back especially once we are fully renovated, you'll have to come take a dip in our new pool room!

Dear Catherine, Thank you for taking the time to rate our hotel we are delighted to see you had a pleasant stay and hope to have the opportunity to welcome you back soon.

Ruta,Thanks for taking the time to rate our hotel, we are glad to see you had a pleasant stay and hope to have the chance to welcome you back!

Hi Mohammad, Thank you for staying with us during your visit to Vancouver/Portland, we hope to have the opportunity to welcome you back!

Sinh, Thank you for staying with us, we hope to have the chance to welcome you back once our renovation is fully completed.

Hello, Thank you for your feedback regarding your recent stay at the Holiday Inn Express & Suites Vancouver Mall. Although it is difficult to read negative feedback, your review is invaluable to us. I am truly sorry for the disappointing experience you had during your stay with us. It is our goal to provide only the highest level of service and cleanliness to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. But I will be taking this valuable feedback back to our team, our renovation is almost complete, to be able to deliver the best. we want everyone to feel welcomed and safe when they stay with us. Please know that we are grateful that you chose to stay with us during your recent visit to Vancouver, WA , and we hope we get the opportunity to welcome you back!

Dear Tresa, Thank you for taking the time to provide your feedback of you recent stay with us. It is our goal to provide only the highest level of service and cleanliness to all of our guests who choose to stay with us, and we deeply regret that we have fallen short of that goal. We truly value all feedback and will be taking this back to our team to improve our hotel. Thank you again for staying with us we hope to see you again.

Kristine, Thank you for taking the time to rate our hotel, we hope to have the chance to welcome you back!

LeeAnn, Thank you for choosing our for your recent trip to Vancouver, we hope to see you soon.

Brooke, Thank you for taking the time to rate our hotel and for staying with us, we hope to see you again!

Gary, Thank you for choosing our hotel during your visit to Vancouver, we hope to see you again.

Norine, Thank you for taking the time to rate our hotel we hope to see you again.

Dear Colleen,Thank you for staying with us during your visit to Vancouver. Yes we have been under renovation and are slated to be done late summer, that is posted on our website as well as Expedia's website and is being updated accordingly. Thank you again for choosing our hotel we hope to see you again in the near future.

Hi Tia, Thank you for taking the time to rate our hotel, we are delighted to see that you had a great stay!