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范洪恩智選假日套房飯店 - IHG 旗下飯店的評分

3 out of 5
范洪恩智選假日套房飯店 - IHG 旗下飯店
1805 SE Frontage Rd, Van Horn, TX

評論

9.2

太棒了

10 分，有夠讚；1001 則評論中有 696 則" "
8 分，不錯哦；1001 則評論中有 195 則" "
6 分，一般般；1001 則評論中有 66 則" "
4 分，不太好；1001 則評論中有 21 則" "
2 分，很糟糕；1001 則評論中有 23 則" "

9.6/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

jh

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Xiangrong

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel is very nice and the room is big. The front desk is very nice and friendly. The hotel is very new.
於 2019 年 12 月住了 1 晚
Ashley 於 2020年1月2日回覆
Thank you for taking the time to write a review about us! Glad you enjoyed your stay here!

10/10 有夠讚

Sitara

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Kind staff.
於 2024 年 5 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Sitara, We're glad to hear your review about our staff. Thank you for taking time to leave a review. We hope to see you again soon.

8/10 不錯哦

Oran

親子旅遊
喜歡：整潔度和住宿環境和硬體
Hotel was good The main roads (the high way) is very loud Breakfast was nice
於 2024 年 5 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Oran, We appreciate your feedback. We apologize about the noise of the freeway. Thank you for choosing to stay with us. We hope to see you again soon!

8/10 不錯哦

Gloria

情侶出遊
喜歡：整潔度和住宿環境和硬體
There was a weird odor upon entering room.. also, the shower wasn’t draining well at all. Breakfast was excellent and facility was clean and well kept.
於 2024 年 5 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Gloria, We're glad that you enjoyed breakfast. We apologize for the odor upon entering the room and the idle drain. We will make sure to further look into this take the proper steps forward to improve future stays. Thank you for taking time to leave a review. We hope to see you again soon!

8/10 不錯哦

Shun

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

8/10 不錯哦

sheri

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
A tad on the pricey side but didn't require a minimum night stay like others in Van Horn.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Sheri, thank you for choosing to stay with us and taking time to leave a review. We hope to see you again soon!

10/10 有夠讚

Robert

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Robert, thank you for taking time to leave a review. We hope to see you again soon!

8/10 不錯哦

Donald

喜歡：整潔度和員工素質
Easy access to interstate. Room decor was dated but clean and no smells. Nice and quiet
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dera Donald, We're so happy to hear you had a nice and quite stay. Thank you for taking time to leave a review. We hope to see you again soon!

10/10 有夠讚

Carol

喜歡：整潔度、員工素質和住宿環境和硬體
When we got into the room it was clear that the road nose was going to be a problem. Desk staff were wonderful and gave us a different room, on the back side of the building. Much quieter!
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Carol, We're so thrilled to hear our staff accommodated you well so you could have a wonderful stay. Thank you for taking time to leave a review. We hope to see you again soon!

4/10 不太好

Sandra

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Patricia

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a new property located on an access road next to the interstate. Traffic/truck noice is noticeable.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Patricia, thank you for staying with us and taking time to leave a review. We hope to see you again soon!

10/10 有夠讚

Isaak

於 2024 年 4 月住了 1 晚

8/10 不錯哦

Francine，Fountain Hills

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our room was clean and the bed was comfortable. The breakfast was good, but we were disappointed that there were no cinnamon rolls. Also, the hotel is right on the freeway access road, and our room faced the freeway. Thus, it was very noisy.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Francine, We're very glad to hear your review of our rooms. We do however apologize for the disappointment and inconvenience of breakfast and the noise. We will make sure to take steps going forward to improve. Thank you for taking time to leave a review. We hope to see you again soon!

10/10 有夠讚

jose

喜歡：住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

RAYMOND

喜歡：員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Juanita

Super clean and staff very helpful
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Juanita, We are so happy to hear about your experience at our hotel. Thank you for taking time to leave a review. We hope to see you again soon!

10/10 有夠讚

Deborah

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The hotel rooms are large and quiet. The hotel is in a convenient location on the freeway but the surrounding area is industrial. Not their fault. It fit our needs perfectly. A safe place on our road trip.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Deborah, thank you for your review about our rooms. We are thrilled to hear it met your needs perfectly. Thank you for taking time to leave a review. We hope to see you again soon!

2/10 很糟糕

Brittney

家庭旅遊, 親子旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Pool was unkempt and not available for use.
於 2024 年 4 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Brittney, We apologize about the difficulty with our pool. We will make sure we take steps forward to improve. Thank you for taking time to leave a review. We hope to see you again!

6/10 一般般

David

親子旅遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
Check in and staff were fantastic however, the thermostat in the room was physically broken so the AC would not work. The next morning went to go downstairs and a sign on the elevator said it was out of order so had to walk down 3 flights jto get to breakfast and see that the eggs and gravy were still very cold and the coffee creamer was so old that it was just a thick syrup. Other than having to haul my luggage down 3 flights of stairs to check out and then couldnt use the door closest to the parking spot because it also had a sign saying do not use and the glass was busted out of it the stay was good. Bed was comfortable.
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear David, thank you for your review about our staff. We apologize for the disadvantages during your stay. We will make sure to take steps to improve going forward. Thank you for taking time to leave a review. We hope to see you again soon!

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Kyle

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Just stayed at a much cheaper place that was horrible. You get what you pay for. This wasn't that expensive, but the room was 100x nicer and just clean
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Kyle, We are glad to hear you enjoyed your stay. Thank you for your review on our rooms. We hope to see you again soon!

10/10 有夠讚

Leanne

於 2024 年 4 月住了 1 晚

10/10 有夠讚

Inti

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Me gusta la idea de usar está app para mis viajes y para compartir con amistades
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Inti, thank you for your positive review about our app and sharing with others. We hope to see you again soon!

10/10 有夠讚

Charles，Kingwood

於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sylvia

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Robert，Fort Worth

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Only problem was road noise. Very loud in front facing rooms. Otherwise stay was great. Excellent breakfast
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Robert, thank you for staying with us. We are so happy to hear you had a great stay.

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel with great amenities on tap!
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Jeffrey, We appreciate your support and choosing our hotel. We are thrilled to hear you enjoyed your stay.

10/10 有夠讚

Marc

喜歡：整潔度、員工素質和住宿環境和硬體
It was there when I needed it. Check-in was smooth 😁
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Marc, We appreciate you being a customer. We are incredibly grateful that you took time to leave a five-star review.

10/10 有夠讚

Kaustubh

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Property is conveniently located near major highways. Easy access. Recently renovated, clean and quiet with all that you’d expect from holiday inn express. Breakfast options are good and timely. Several dining options within 1-2 miles of facility.
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Kaustubh, we are so happy to hear you enjoyed your stay with us.

10/10 有夠讚

James，Naperville

喜歡：整潔度、員工素質和住宿環境和硬體
For a small town the hotel was very nice and a few good restaurants were available.
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear James, we are delighted to hear that you enjoyed your stay at our hotel.

10/10 有夠讚

Irena

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Jeff

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

dan

喜歡：整潔度
不喜歡：員工素質
The check in took 20 minutes.. the staff didn’t appear to know what to do.. one staff member was running back and forth from another building trying to arrange our room.. we requested a ground floor close to the dog area.. we received a 3rd floor room at the opposite end from the pet area.. when we asked for a receipt they said they couldn’t give us one.. we still don’t know the charges..the person in charge said she would add extra expedia points for the inconveniences but have yet to see them..
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Dear Dan, We're sorry to hear that you've had a bad experience in our hotel-our mission is to make sure we provide an outstanding experience for our guests. Thank you for your feedback, and we will seek to make appropriate adjustments as we go forward.

10/10 有夠讚

Alejandra

於 2024 年 3 月住了 3 晚

8/10 不錯哦

Ruby

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Wilma

喜歡：住宿環境和硬體
Nice staff
於 2024 年 3 月住了 1 晚
Holiday Inn Express Van Horn 於 2024年5月12日回覆
Hello Ms. Wilmaas always is our pleasure, come back soon

10/10 有夠讚

Harold

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
All was good
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Hang，Spring

親子旅遊
喜歡：設施服務
Room was clean. Staffs were friendly. Lots of restaurants in the area.
於 2024 年 3 月住了 1 晚

6/10 一般般

Jonas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It's within walking distance of McDonald's, a new, clean building. However, it is super noisy. I need to put on my noise-cancellation earphones to be able to sleep. The AC unit is also super noise and create a vibration in room #325
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Sherri

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very friendly, professional and informative. Beds and pillows were comfortable, which is hard to find both in a hotel.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

MaryAnn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚

2/10 很糟糕

Stephen

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Zhanna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The best Holiday Inn I ever visited. Very well managed and maintained.
於 2024 年 2 月住了 1 晚

6/10 一般般

Kim

情侶出遊
Elevator was not working. They would not give me a discount because I booked thru Expedia. I’m done booking thru them!
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Timothy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Very nice other than the elevator broke the morning we were leaving.
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Razia

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Good but the front lady wasn't nice.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Steven

於 2024 年 2 月住了 1 晚

8/10 不錯哦

Bradley

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice
Nice place, clean and modern. Excellent breakfast, fair parking
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Maria

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay.
The hotel was great except for noise from the highway as it was grooved for resurfacing which made the traffic noise quite loud.
於 2024 年 2 月住了 1 晚