10/10 有夠讚
Ana
家庭旅遊
2024年3月27日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Foreigners, be careful when making a reservation here!
They charged you for the local tax that you are exempted to pay.
I am not a resident nor I live in Colombia, hence I don't have to pay for local taxes and they did charged me, although I had already spoken to Alberto and he did confirm the same. However Idalmis Lorena, stressed that I had to pay for local taxes and charged me for the same. I have sent several emails on this matter to her and she does not want to refund the taxes, saying that I have to go back to the hotel, collect the invoice and claim for the taxes at the airport. I do not live there, but in the USA, but she still refuses to issue the refund.
Please be very careful, this has ONLY happened at this hotel.
Ana
於 2024 年 3 月住了 1 晚