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睡帽海洋海灘飯店的評分

3.5 out of 5
睡帽海洋海灘飯店
259 West St (Cnr Trafalgar & West), Umina Beach, NSW

評論

7.8

不錯哦

10 分，有夠讚；309 則評論中有 92 則" "
8 分，不錯哦；309 則評論中有 126 則" "
6 分，一般般；309 則評論中有 58 則" "
4 分，不太好；309 則評論中有 15 則" "
2 分，很糟糕；309 則評論中有 18 則" "

8.4/10

整潔度

8.0/10

員工素質

8.4/10

設施服務

7.4/10

住宿環境和硬體

8.4/10

環保程度

評論

2/10 很糟糕

Vitalii

不喜歡：設施服務和住宿環境和硬體
Impossible to sleep due to noise. Hotel rooms face the area that is used by the hotel for live music and other loud events. Soundproofing is very poor and when there's live music it's loud that you can't even speak to each other in your own hotel room! When there's no live music there's still loud TV, so it's really impossible to sleep at least until midnight due to the noise. On sunrise I was woken up by the sun shining directly into the room through the holes on the sides of the window blinds. So in total I got 6 hours of sleep. Cigarette smoke comes through the ventilation system, even though the room is non smoking you will still get the smell. No car park. Hotel directs all guests to the car park of the bottleshop next door, though of course bears no responsibility for the safety there. On the brighter side, the room was recently renovated and looked pretty good for the price.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Neta

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Bernadine

喜歡：整潔度、員工素質和住宿環境和硬體
Easy to find close to all the shops beach and restaurants
於 2024 年 3 月住了 1 晚

10/10 有夠讚

ilias

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Central location not far from the sea. Welcoming staff and clean
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Wayne

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Room was large, clean and renovated. We couldn’t hear any noise from the pub downstairs. Parking is in an open car park next to the pub. The bathroom door rollers need readjustment or replacement. All else was very good at a very reasonable price. I would happily stay there again.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Sunny

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
The hotel room was perfect for just a one night stay.
於 2024 年 2 月住了 1 晚

6/10 一般般

Marjorie

於 2024 年 1 月住了 2 晚

10/10 有夠讚

Cherylyn

喜歡：設施服務
The room was spacious and clean. Staff super helpful.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Jaclyn

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Convenient location, we liked the bar atmosphere
於 2024 年 2 月住了 1 晚

6/10 一般般

Aleem

情侶出遊, 商務旅客
It’s really close to the beach and shops. Awesome location. The rooms have a bad smell and cleaned properly with professional equipment. Air conditioning is the best . Right next to Woolies, so can grab stuff easily.
於 2024 年 1 月住了 1 晚

6/10 一般般

Allen

情侶出遊
喜歡：整潔度和員工素質
It was a decent property. But bits were falling off everywhere. Sink mixer was wobbly. So was the toilet roll holder. And one of the lamp buttons too. Cheap reno. Shame. It had a lot going for it. The band was playing but it wasn’t too bad. Took earplugs but didn’t use. Recommend Margarita Daze for food and drinks.
於 2024 年 1 月住了 1 晚

8/10 不錯哦

Rob

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Ocean Beach Hotel 於 2023年12月20日回覆
Hi Rob,Thanks for taking the time to review our hotel!

10/10 有夠讚

Sandra

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Friendly and helpful staff, quiet, food was good. Just a walk to most needed items.
於 2023 年 12 月住了 4 晚
Ocean Beach Hotel 於 2023年12月20日回覆
Hi Sandra,Thank you for taking the time to review our hotel. See you next time!

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Ocean Beach Hotel 於 2023年12月20日回覆
Hi John,Thanks for your review!

10/10 有夠讚

Gregory

情侶出遊, 商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very clean and modern and good value and in an ideal position
於 2023 年 12 月住了 1 晚
Ocean Beach Hotel 於 2023年12月20日回覆
Hi Gregory,Thank you for your review, See you next time!

10/10 有夠讚

Garry

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good rooms and good food
於 2023 年 11 月住了 1 晚
Ocean Beach Hotel 於 2023年12月20日回覆
Hi Garry,We are glad you enjoyed your stay. See you next time!

8/10 不錯哦

Melinda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Loud music you can hear in the room so we went downstairs and joined in!
於 2023 年 11 月住了 1 晚
Ocean Beach Hotel 於 2023年12月20日回覆
Hi Melinda,Thank you for your review!

8/10 不錯哦

Gregory

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good place to stay for an event
於 2023 年 11 月住了 1 晚
Ocean Beach Hotel 於 2023年11月8日回覆
Thanks for taking the time to review our hotel!

4/10 不太好

Stephen

喜歡：整潔度和住宿環境和硬體
I was told before the stay the band would finish at 7pm on Saturday evening. In fact, the band finished soon after 11pm.
於 2023 年 10 月住了 2 晚
Ocean Beach Hotel 於 2023年10月26日回覆
Hi Stephen, We had two sets of entertainers on that date. We do advertise all our entertainment on our website. I apologies for the miscommunication.Thanks Management

6/10 一般般

Nicola

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Hotel was actually fine. However, we travelled with our young son,the room was directly above the pub, we could hear drunk patrons swearing and shouting in the early hours of the morning. Not that family friendly for that reason.
於 2023 年 10 月住了 2 晚
Ocean Beach Hotel 於 2023年10月26日回覆
Hi Nicola, Sorry to hear we didn't meet your expectations but we do advertise that the hotel is located above the pub. If you were to book directly with us we would have answered all your questions and reminded you that you might experience noise due to the pub being in the same building as the hotel. Thank youManagement

10/10 有夠讚

Frances

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The room and ensuite was very clean and bright, e
於 2023 年 10 月住了 2 晚
Ocean Beach Hotel 於 2023年10月6日回覆
Thank you for taking the time to review our hotel!

10/10 有夠讚

Lon

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和設施服務
Was pleasant, nothing flash but beds were comfortable and food downstairs was beautiful. Would go back no issues.
於 2023 年 10 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Lon,Thanks for taking the time to review our hotel!

8/10 不錯哦

Tina

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was quite happy with our room very clean and spacious
於 2023 年 10 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Tina, Thanks for taking the time to review our hotel!

8/10 不錯哦

Glenn

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Glenn,Thanks for taking the time to review our hotel!

8/10 不錯哦

Glenn

於 2023 年 9 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Glenn,Thanks for taking the time to review our hotel!

10/10 有夠讚

Robert

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Dry comfortable
於 2023 年 8 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Robert,Thanks for taking the time to review our hotel!

8/10 不錯哦

Mark

情侶出遊
喜歡：整潔度
OK for one night transiting the area.
於 2023 年 8 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Mark Thanks for taking the time to review our hotel!

8/10 不錯哦

Kelly

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were really friendly and helpful , the room was clean and tidy , the price was reasonable and we enjoyed our stay
於 2023 年 8 月住了 1 晚
Ocean Beach Hotel 於 2023年10月4日回覆
Hi Kelly,Thanks for taking the time to review our hotel!

10/10 有夠讚

Tracy

情侶出遊
喜歡：整潔度、員工素質和設施服務
Fantastic place clean rooms great food and staff will definitely stay again
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Stephen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Was basic but very nice and convenient
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Jaye

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Nice pub. Clean comfortable room and very affordable
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Grace

喜歡：整潔度、員工素質和住宿環境和硬體
Clean room, comfortable bed and friendly staff
於 2023 年 6 月住了 1 晚

6/10 一般般

Henrietta

於 2023 年 6 月住了 2 晚

8/10 不錯哦

Nicole

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was convenient and nice enough. Loved the bistro downstairs and the staff
於 2023 年 4 月住了 1 晚

10/10 有夠讚

Natasha

於 2023 年 4 月住了 1 晚
OB Hotel 於 2023年4月13日回覆
Thank you Natasha for your review

10/10 有夠讚

Declan

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Free drink upon arrival.
於 2023 年 4 月住了 1 晚
OB Hotel 於 2023年4月13日回覆
Thanks for your review Declan, Glad you enjoyed your free drink.

10/10 有夠讚

Lou

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
very quiet, such a comfy bed!! & very clean. Great value for money, highly recommend staying here.
於 2023 年 3 月住了 1 晚

10/10 有夠讚

Joseph

情侶出遊, 家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay rooms were clean and comfortable everything was available in the one place
於 2023 年 3 月住了 1 晚
OB Hotel 於 2023年4月13日回覆
Thanks for your review Joseph.

10/10 有夠讚

greg

於 2023 年 3 月住了 2 晚
OB Hotel 於 2023年4月13日回覆
Thanks for your review Greg

10/10 有夠讚

Donna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding customer service!! I booked for wrong night. It was changed for us by Josh at front desk. He was extremely helpful & happy to help. Beautiful people. The rooms were clean & spacious. Food amazing. Walking distance to the beach.
於 2023 年 2 月住了 1 晚
OB Hotel 於 2023年4月13日回覆
Thanks for your review Donna, I will pass on your kind words to Josh.

8/10 不錯哦

Bruce

於 2023 年 2 月住了 2 晚
Ocean Beach Hotel 於 2023年11月8日回覆
Thanks for taking the time to review our hotel!

10/10 有夠讚

Amanda

於 2023 年 1 月住了 1 晚

8/10 不錯哦

Grace

喜歡：員工素質和設施服務
Thanks for the 1 night stay on Monday. Checkin was easy and quick, after reading previous reviews I called to confirm the reservation before I left home. The rooms are all up a few flights of stairs so if you have mobility issues this hotel isn’t for you. The room itself was great. I did bring a few cleanliness issues and maintenance issues to the attention of staff via email today. The floor waste in the bathroom stunk, I covered it with a towel and thankfully the stench went away. The bed linen also had a big orange stain - maybe sauce - but I hadn’t seen it until I was going to bed after hours, so I couldn’t contact the staff to rectify. So I remade the bed in a way that I could avoid the mess. The room itself was bigger than I was expecting and the bathroom too!! The rain water shower head was luxurious. I noticed some glassware, mugs, spoons, kettle, iron, ironing board. But I was disappointed there weren’t any plates or a box of tissues. All in all though I would stay again!!

10/10 有夠讚

PUROKU

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I love it…..all of it, very beautiful and relaxing….. I only wish it had a kitchen to cook for my baby otherwise it’s worth the stay ❤️😇🙏🙏🙏
Joshua 於 2023年1月18日回覆
Hi Puroku, Thank you for your review, we appreciate the feedback. We apologies that the rooms don't include cooking facilities, however we are glad to hear that you enjoyed the rest of your stay with us. We hope to see you again soon.

10/10 有夠讚

Andi

情侶出遊
喜歡：整潔度和住宿環境和硬體
Opening the door to our room was a pleasant surprise, it was spacious, clean and modern. Bed was comfortable, had air conditioning and a huge bathroom We stayed 3 nights as part of a 2 week roadtrip and it was one of our favourites. Would love to return some day. Only negatives been the staff were a little unfriendly, albeit efficient. A smile wouldn't go astray. And we were uncomfortable leaving the car in a public carpark. Other than that, perfect.
Joshua 於 2023年1月18日回覆
Hi Andi, Thank you for taking the time to leave a review, we appreciate the feedback. We are glad to hear you enjoyed the hotel and amenities and we apologies that the staff weren't as pleasant as they could have been, we typically receive great reviews regarding our teams friendliness and enthusiasm. I will pass your feedback onto the rest of the team and we will look at how to address this going forward. We hope to see you again soon.

10/10 有夠讚

Clement，Latham

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Prime location and close to beach.
於 2023 年 1 月住了 1 晚
Joshua 於 2023年1月18日回覆
Hi Clement, Thank you for leaving a review. We are glad to hear you enjoyed the area. We hope to see you again soon

8/10 不錯哦

Penny

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Affordable, well presented, conveniently located, friendly.
Joshua 於 2023年1月18日回覆
Hi Penny, Thank you for your feedback. We are glad to hear you enjoyed your stay with us. We hope to see you again soon.

8/10 不錯哦

Dean

2/10 很糟糕

Wayne

團體旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
We had no towels even after asking for them, stained sheets. Staff were friendly enough but not enough engaged, 2 hr wait for food, not good enough
Joshua 於 2023年1月18日回覆
Hi Wayne, Thank you for taking the time to leave feedback. I sincerely apologise for your negative experience; We are working closely with our suppliers to ensure we don't have ongoing issues with guests waiting on our staff for linen while our staff waits for a delivery. Again, I apologise for your experience and thank you again for your feedback.

8/10 不錯哦

Shelley

喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚
The team at Nightcap at Ocean Beach Hotel NSW 於 2023年1月5日回覆
Hi Shelley, Thank you for taking the time to leave a review, we appreciate the feedback.We hope to see you again soon.Warm regards,