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Reviews of NRMA Ocean Beach Holiday Resort

4 out of 5
NRMA Ocean Beach Holiday Resort
Sydney Avenue, Umina Beach, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 174 out of 288 reviews" "
Rating 8 - Good. 83 out of 288 reviews" "
Rating 6 - Okay. 24 out of 288 reviews" "
Rating 4 - Poor. 3 out of 288 reviews" "
Rating 2 - Terrible. 4 out of 288 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

Liked: Staff & service, amenities, property conditions & facilities
It was close to the beach and heard the sounds of the ocean whilst sleeping which was lovely.
Stayed 2 nights in May 2024

10/10 Excellent

Alan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there with a 3 year old so it was about pillows, pools even though it could have done with some heating he was a teeth chattering by the end and the beech close by
Stayed 7 nights in Apr 2024
Response from Kathryn on 2024/4/13
Dear Alan,Greetings from NRMA Ocean Beach Holiday Resort and trust you are well.We sincerely thank you for having chosen us for your recent stay here.We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.We hope to see you again in the near future.Happy Travels, Kathryn

6/10 Okay

Deanne, Glenmore Park

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place for kids - So much to do. We have stayed a few times before - will stay again. W aware that the sunset villa pictures on the Expedia website have a bath tub but they actually don’t anymore. Bit annoying with a baby. I couldn’t get the oven and stove to work (that may have been just us). Pools were not heated this time - kids were freezing.
Stayed 3 nights in Mar 2024
Response from Kathryn on 2024/3/7
Hi Deanne, thank you for sending us your feedback. We're disappointed to hear that you had an issue with the cabin not having a bath and will take your feedback on board and have our advertising updated. Apologies regarding the pool but we do not heat the pools in Summer. It's great to hear that you enjoyed the facilities and activities. We hope we can welcome you back in the future - Kathryn

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Unfortunately, the bed was hard as a rock. The dining table had built up dirt, but the rest was OK. The play area for kids was nice as were the pools.
Stayed 2 nights in Feb 2024
Response from Kathryn on 2024/3/5
Hi Scott, thank you for sending us your feedback. We're disappointed to hear that you had an issue with the comfort level of the bed and the cleanliness of the dining table and will take your feedback on board. It's great to hear that you enjoyed our facilities and pools. We hope we can welcome you back in the future - Kathryn

10/10 Excellent

JUI-PU

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for family with young kids.
Stayed 3 nights in Jul 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Maintenance
Stayed 2 nights in Aug 2023
Response from Kathryn on 2023/9/5
Hi Samantha, thank you for taking the time to provide feedback. Please let me know if we can help with any maintenance issues you may have experienced. We hope to welcome you here again in the near future. Happy travels, Kathryn

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kathryn on 2023/9/5
Hi Warwick, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Kathryn

10/10 Excellent

Blair

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Ocean Beach! The facility’s were great for the kids! We look forward to coming back in the Warmer weather to. E
Stayed 2 nights in Jun 2023
Response from Kathryn on 2023/9/5
Hi Blair, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, Kathryn

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kathryn on 2023/9/5
Hi Louise, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Kathryn

10/10 Excellent

kylie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the whole family
Stayed 2 nights in Jun 2023

10/10 Excellent

annette

Stayed 2 nights in Apr 2023

8/10 Good

Weiyi

Stayed 2 nights in Feb 2023

2/10 Terrible

Emma

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My family and I caught COVID whilst staying here, my daughter ended up in hospital from a bacterial infection in her eye from pool 1 and I had to re wash all the dishes as they were still dirty and put in the cupboard, I'm very disappointed as my family and I hadn't been on holiday for a couple of years.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glampingin Umina
We stayed in one of the Glaminters, which was very well equipped. The amenities at the park were amazing, lots of things for families to do.
Stayed 2 nights in Dec 2022

8/10 Good

Amy

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The resort was perfect for kids. My family and I had the best time ever! The only con was the villa floor was quite dirty for my crawling baby. We will definitely be back again!!
Response from Kathryn on 2022/11/12
Hi Amy, thank you for sending us you feedback. We're disappointed to hear that you had an issue with the floor and will take your feedback on board to improve our standards for our guests. It's great to hear that you enjoyed the rest of the Resort and had a wonderful time. We hope we can welcome you back in the future.

10/10 Excellent

yelda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of activities close to the beach clean, convenient, friendly and helpful staff
Stayed 2 nights in Nov 2022
Response from Kathryn on 2022/11/12
Dear Amy,Greetings from NRMA Ocean Beach Holiday Resort and trust you are well.We sincerely thank you for having chosen us for your recent stay here.We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services and I'm so glad our staff could offer you such wonderful customer service. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.

10/10 Excellent

Scott

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying here. I love how so much activities kids can do during school holiday. Very close to shops.
Stayed 3 nights in Sep 2022

8/10 Good

Marnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice employees Beautiful spot it was just too windy for the Safari tent
Stayed 2 nights in Sep 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service
Clean, well kept, very helpful staff - geographical positioning excellent. The pick of the NRMA/ingenia parks I’ve stayed at.
Stayed 2 nights in Aug 2022

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay! We definitely need to go back & stay longer to make the most of all the facilities they offer!
Stayed 1 night in Jul 2022

10/10 Excellent

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every part of this place I love especially the local wildlife…
Stayed 1 night in May 2022

8/10 Good

Mick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to water
Stayed 3 nights in May 2022

10/10 Excellent

Neil

Stayed 1 night in May 2022

10/10 Excellent

Mathew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great location
Stayed 2 nights in May 2022
Response from Kathryn on 2022/5/21
Hi Mathew, thank you for your fantastic review. We're so happy you enjoyed your stay, we love it here too. We hope to welcome you again soon. Happy travels.

10/10 Excellent

Gavin

Stayed 2 nights in May 2022
Response from Kathryn on 2022/5/21
Hi Gavin, thank you for your fantastic high score. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.

10/10 Excellent

Kira

Stayed 2 nights in May 2022
Response from Kathryn on 2022/5/21
Hi Kira, thank you for your fantastic high score. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.

10/10 Excellent

Garry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place
Stayed 1 night in May 2022
Response from Kathryn on 2022/5/21
Hi Garry, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels, Kathryn

8/10 Good

Fran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities in a quiet location with great beach access.
Stayed 2 nights in Mar 2022
Response from Kathryn on 2022/5/21
Hi Fran, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.

10/10 Excellent

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. The cabin was comfortable, modern and clean and the staff were so lovely and helpful. Access to the beach and proximity to town were perfect and the parks amenities were excellent.
Stayed 2 nights in Feb 2022
Response from Kathryn on 2022/5/21
Hi Megan, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Kathryn on 2022/5/21
Hi Ali, thank you for your fantastic score. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free pancakes cooked for guests by the swimming pool area was a great treat..
Stayed 1 night in Feb 2022
Response from Kathryn on 2022/5/21
Hi Donald, thank you for your fantastic review. We're so happy you enjoyed your stay and the delicious pancakes. We love them too!!! We hope to welcome you again soon. Happy travels.

4/10 Poor

Andrew

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed. The night before check-in, we were advised the main pool would be closed due to clarity issues. The jumping pillows weren’t inflated until lunch time. It is cramped, the cabin was in terrible condition. Doors wouldn’t close, unfinished work in the bathroom and the TV in the bedroom was pixilated and couldn’t get reception. Not worth the more than $300 per night we paid sorry. Won’t be back.
Stayed 2 nights in Feb 2022
Response from Kathryn (FOM) on 2022/5/21
Hi Andrew, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the closure of the pool and the cabin. The pool closure was necessary to ensure our guests safety. Thank you for highlighting these areas for us to improve. If you'd like to talk about this more, as we would like the opportunity to welcome you back. Please feel free to contact me at oceanbeach@nrmaparksandresorts.com.au

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
This park is very kid friendly with so much to do. With the options of multiple pool areas and the beach, kids club and bike hire it makes the perfect family holiday spot.
Stayed 2 nights in Dec 2021
Response from Kathryn on 2022/5/21
Hi Michelle, thank you for your fantastic score and review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Kathryn on 2022/5/21
Hi, thank you for your fantastic score. We're so happy you feel this way and we hope to welcome you again soon. Happy travels.

6/10 Okay

Hong Jun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2021
Response from Kathryn on 2022/5/21
Hi Hong Jun, Thank you for your score and please let us know if there is anything we can improve on. We hope we can welcome you back in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021
Response from Tamara- Park Concierge on 2021/11/29
Hi Warwick, Thank you for taking the time to leave us such a lovely review! We're so pleased you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Helen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Living Your Best Life at this caravan park. Just such a great energy - everyone had such a great time. Endless activities for the kids to do - there’s a daily activity sheet outside reception. Beach is just a few steps away, there’s go karts for hire, bikes for hire. Two pools - one heated, one not so heated so the choice is yours. Two jumping pillows, a playground for the younger ones. Just outside the park is a mini dirt bike track and mini skate park. We stayed at one of the planation villas, can’t fault it. Everything was clean and had a welcoming vibe. There’s a self serve laundry room with washing machine and dryer. Bring coins and laundry powder or the laundry tablets (easier to carry). The machines take $1 and $2 coins.
Stayed 2 nights in Nov 2021
Response from Tamara- Park Concierge on 2021/11/29
Hi Helen, Thank you for your wonderful review. We're so glad you and your family enjoyed your stay with us, and loved our location, facilities and activities as much as we do! We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very good face to the ocean beach only 1 min walk, love the glamtrainer
Stayed 1 night in Nov 2021
Response from Tamara- Park Concierge on 2021/11/24
Hi there, Thank you for your fantastic review. We're so happy you enjoyed your stay, and loved our Glamtainers & location as much as we do! We hope to welcome you back again soon.

10/10 Excellent

kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place if you have young children. You need to be prepared for many many kids around but the benefitsare many many great activities that kids like all in one small space, beach, pool, jumping pillow, bikes etc etc
Stayed 2 nights in Nov 2021
Response from Tamara- Park Concierge on 2021/11/22
Hi Kara, Thank you for taking the time to write a wonderful review for us. We do pride ourselves on our family-friendly nature, and we're thrilled you and your family had a great time with us! We hope to welcome you back again in the near future.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & cleanliness
Excellent cleanliness!!! Very large park, beautiful location. Excellent for children but if you wish more quiet, have a good look at park map & try to book for a place away from pools, kiosk, main gate, hire bike area near entrance. Amazing beach, beautiful canal.
Stayed 1 night in Nov 2021
Response from Tamara- Park Concierge on 2021/11/22
Hi Alison, Thank you for your lovely review. We're so glad you and your family enjoyed your stay with us, and thanks for sharing that tip with all our guests- we do have some more secluded cabins and sites perfect for those seeking a respite! We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location on the beach at Umina, we stayed in a Seabreeze villa, view of the water, 2 bed with a bathroom each. The staff went over the top to put on activities and specials for the guests.
Stayed 2 nights in Jun 2021
Response from Wendy, Assistant Resort Manager on 2021/6/30
Thanks so much for your fabulous review. We are very happy to hear you loved the activities and our location. We hope to see you again real soon. Keep exploring!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great place to stay kids had a ball in the pools beach was a 1 minute walk nice clean park will stay there again 😀
Stayed 2 nights in May 2021
Response from Wendy, Assistant Resort Manager on 2021/6/30
Thanks so much for your great review. We're happy to hear you and your family enjoyed your stay and we look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location kids loved it will go again and have already re booked
Stayed 6 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Great facilities but very close proximity to other guests.
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and great amenities for the whole family. Unfortunately we had rain but still used the heated pool etc.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place for family Nice location with lots off park facilities
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Pool area great for kids. Cabin was ok, floor wasnt the cleanest.
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Have ants and mini cockroaches in bathroom and kitchen area
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Park itself is great, didn’t have a good check in experience which was a little disappointing. Reception communication is not the best!
Stayed 3 nights in Jan 2021

8/10 Good

Jodie, Sydney

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property facilities were excellent, lots of activities available and an awesome cafe with great coffee. We stayed in a sunset villa which unfortunately we wouldn’t choose again. The villa was quite dated and worn. The upstairs bedroom room is very open via a balcony to the family room and kitchen below which meant the noise travelled upstairs. The ceiling was also quite low in the second story in some areas. We wouldn’t hesitate to stay at the property again but would choose a different style of accommodation. Fantastic beach location and amazing pools. Absolutely fantastic for families.
Stayed 5 nights in Dec 2020