10/10 Excellent
Alejandra
2025/12/7
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alejandra
Stayed 2 nights in Dec 2025
The Lu'um House
3.0 star property
Travelers find the perfect balance between Tulum's vibrant energy and natural surroundings at this comfortable retreat that keeps them connected
Choose dates to view prices
Photo gallery for The Lu'um House
The Lu'um House blends modern amenities with Tulum's character. Guests love the in-room WiFi for staying connected. The roundtrip airport shuttle ensures stress-free arrivals, and its location near Marimba Park is perfect for exploring the area.
Reviews
9.69.6 out of 10
Exceptional
Popular amenities
- Free WiFi
- Air conditioning
- 24/7 front desk
- Kitchen
Room options
View all photos for Comfort Studio Suite
Comfort Studio Suite
Highlights
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Separate bedroom
- 592 sq ft
- 1 bedroom
- Sleeps 4
- 1 Queen Bed and 1 Double Sofa Bed
View all photos for Premium Studio Suite
Premium Studio Suite
Highlights
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Premium bedding
- 592 sq ft
- Sleeps 4
- 1 Queen Bed and 1 Double Sofa Bed
View all photos for Premium Studio Suite
Premium Studio Suite
Highlights
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Separate bedroom
- 1 bedroom
- Sleeps 4
- 1 Queen Bed and 1 Double Sofa Bed
View all photos for Superior Room
Superior Room
Highlights
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Refrigerator
Smart TV
Separate bedroom
- 1 bedroom
- Sleeps 4
- 1 Queen Bed and 1 Double Sofa Bed
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About the neighborhood
Tuxtla Gutierrez is home to The Lu'um House. Galerias Bonampak and Plaza las Americas Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Canon del Sumidero National Park and Cana Hueca Park. Looking to enjoy an event or a game while in town? See what's happening at Foro Chiapas or Víctor Manuel Reyna Stadium. Visit our Tuxtla Gutierrez travel guide
Santa Elena, 272, Tuxtla Gutierrez, CHIS, 29060
What's nearby
Joyyo Mayu Park11 min walk - 1.0 km- Cana Hueca Park3 min walk - 0.3 km
- Chiapas Convention Center11 min walk - 1.0 km
- Plaza las Americas Shopping Mall12 min walk - 1.0 km
- Plaza Crystal Shopping Mall15 min walk - 1.3 km
Getting around
- Angel Albino Corzo Intl Airport (TGZ)44 min drive
Restaurants
- Starbucks3 min walk
- iHop5 min walk
- Casa Marina Tuxtla4 min walk
- Cockteles de la Fuente4 min walk
- Gino's Ristorante Pasticceria5 min walk
About this property
The Lu'um House
Property highlights
The Lu'um House provides everything you need. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
- A roundtrip airport shuttle (surcharge), a vending machine, and a 24-hour front desk
- Smoke-free premises, a front-desk safe, and a banquet hall
Room features
All guestrooms at The Lu'um House include comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning and smart speakers.
Other amenities include:
- Bathrooms with showers and free toiletries
- 55-inch Smart TVs with premium channels
- Wardrobes/closets, separate sitting areas, and separate dining areas
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Property amenities
Internet
- Available in all rooms: Free WiFi and wired internet
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
- Available in some public areas: Free WiFi
Parking and transportation
- No onsite parking available
- 24-hour roundtrip airport shuttle (surcharge)
Family friendly
- In-room kitchen
- In-room microwave
- In-room refrigerator
- Separate in-room dining area
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Safe at front desk
- Vending machine
Guest services
- Housekeeping (on request)
- Proposal/romance packages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Tile flooring in room
- Well-lit path to entrance
More
- 1 building
- Banquet hall
- Smoking not allowed
- Traditional architecture
Room amenities
Bedroom
- Down comforter
- Premium bedding
Bathroom
- Free toiletries
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 55-inch smart TV with premium cable channels
- Smart speaker
Food and drink
- Blender
- Coffee/tea maker
- Cookware, dishware, and utensils
- Free bottled water
- Freezer
- Griddle
- Kitchen
- Microwave
- Paper towels
- Refrigerator
- Separate dining area
- Stovetop
- Toaster
More
- Air conditioning
- Cleaning products are eco-friendly
- Iron/ironing board
- Laptop workspace
- Phone
- Safe
- Separate sitting area
- Soundproofed rooms
- Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 1:00 PM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Property payment types
Important information
Optional extras
- Airport shuttle fee: MXN 350 per vehicle (one-way, maximum occupancy 4)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
Property Registration Number 96246287
We should mention
This property does not have elevators
Property is also known as
The Lu'um House Hotel
The Lu'um House Tuxtla Gutierrez
The Lu'um House Hotel Tuxtla Gutierrez
Frequently asked questions
Is The Lu'um House pet-friendly?
No, pets are not allowed at this property.
How much is parking?
This property doesn't offer parking.
What time is check-in at The Lu'um House?
Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at The Lu'um House?
Check-out is at 1:00 PM.
Does The Lu'um House provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 350 per vehicle applies.
Where is The Lu'um House located?
Situated in Tuxtla Gutierrez, this hotel is within a 15-minute walk of Cana Hueca Park, Chiapas Convention Center, and Galerias Bonampak. Plaza las Americas Shopping Mall and Bicentennial Park are also within 1 mi (2 km).
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Reviews
The Lu'um House Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
10
Cleanliness
10
Amenities
9.8
Staff & service
10
Property conditions & facilities
Rating 10 - Excellent. 6 out of 8 reviews
10 - Excellent
6
Rating 8 - Good. 2 out of 8 reviews
8 - Good
2
Rating 6 - Okay. 0 out of 8 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 8 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 8 reviews
2 - Terrible
0
Reviews
8/10 Good
Martin
2024/11/7
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, excelente habitación tiene todo !
Martin
Stayed 1 night in Nov 2024
10/10 Excellent
Esperanza
2025/7/4
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Esperanza
Stayed 2 nights in Jul 2025
10/10 Excellent
Xoloxochitl
2025/6/26
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xoloxochitl
Stayed 1 night in Jun 2025
8/10 Good
Antonio
2025/3/19
Liked: Cleanliness, staff & service
Antonio
Stayed 2 nights in Mar 2025
10/10 Excellent
Guillermo
2025/2/3
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guillermo
Stayed 1 night in Feb 2025
10/10 Excellent
Fernanda
2024/8/11
Liked: Cleanliness, staff & service, property conditions & facilities
Fernanda
Stayed 1 night in Aug 2024
10/10 Excellent
Francisco
2024/3/19
Francisco
Stayed 1 night in Mar 2024