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Rating 10 - Excellent. 191 out of 347 reviews" "
10 - Excellent
191
Rating 8 - Good. 86 out of 347 reviews" "
8 - Good
86
Rating 6 - Okay. 27 out of 347 reviews" "
6 - Okay
27
Rating 4 - Poor. 25 out of 347 reviews" "
4 - Poor
25
Rating 2 - Terrible. 18 out of 347 reviews" "
2 - Terrible
18
8.6/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Daniel, Guayaquil
Traveled with family
2024/4/10
Disliked: Staff & service, amenities
Air conditioner was not working and Tumbes is very hot
Daniel
Stayed 1 night in Apr 2024
Response from Cynthia M. on 2024/4/12
Dear Daniel, thank you for sharing your experience at Costa Del Sol Wyndham Tumbes. We apologize for the inconvenience of the air conditioner not working properly. We will address this issue to ensure a comfortable stay for our guests. Your feedback is valuable to us as we strive to improve our services. Thank you for choosing to stay with us.
El aire acondicionado en las áreas comunes era deficiente, se sentía calor
Sandro
Stayed 1 night in Feb 2024
Response from Cynthia M. on 2024/2/22
Sandro muchas gracias por ayudarnos con la encuesta que definitivamente nos ayudará a mejorar nuestro servicio. Tuvimos un corte no programado de energía lo cual nos complicó las operaciones sin embargo el tema ya está resuelto. Esperamos que en su próxima estadía pueda notarlo.
Francis gracias por contestar nuestra encuesta, nos agrada que su experiencia en el hotel haya sido agradable! Vuelva pronto.
4/10 Poor
esteban
2024/2/14
Disliked: Staff & service
esteban
Stayed 1 night in Feb 2024
Response from Cynthia M. on 2024/2/15
Estimado Esteban, lamentamos que no haya disfrutado su estadía como en otras oportunidades. Trabajaremos en los puntos recogidos para que no pase lo mismo.
8/10 Good
Quinn
2024/1/5
Quinn
Stayed 1 night in Jan 2024
Response from Cynthia M. on 2024/2/9
Gracias por su puntuación, nos alegra que le haya gustado nuestro hotel.
On check in desk staff were rude. On arrival to room it was found that the key would not lock the room. Made us wait for almost an hour while maintenance man tried to fix lock. Then made us wait again for someone to clean a different room. In the middle of the night the air conditioning stopped working. When maintenance arrived in the morning they went somewhere and flipped a switch to turn it back on. Apparently they just turned it off. No apologies from anyone for anything. In fact when I asked them to comp a bottle of water I used during the night because the children were suffering they flatly refused. I will never stay here again. I thought Wyndham was a quality hotel but I guess not. I will review further on my YouTube channel. Wyndham should be ashamed to have their name on this facility.
Dennis
Stayed 1 night in Dec 2023
Response from Cynthia M. on 2024/2/9
Dear Dennis, I am very sorry that your experience has not been pleasant. We are working on all the points observed in order to improve.
10/10 Excellent
Luz Maria
2023/12/15
Luz Maria
Stayed 3 nights in Dec 2023
Response from Cynthia M. on 2023/12/16
Luz Maria, nos alegra que tu estadía sea una experiencia buena con Costa del Sol Wyndham Tumbes. Estamos para ayudarte.
A really nice hotel, especiallyy for Tumbes. It is centrally located, has a parking garage, is attached to a mall, a really nice complementary breakfast, outdoor pool and bar area, and the suites are nice for the price.
Todd
Stayed 1 night in Oct 2023
Response from Yohana Mora on 2023/10/21
Todd, we are very happy that you enjoyed your stay. Thank you very much for his nice words. Come back soon!!! :D
10/10 Excellent
Eduardo
2023/10/4
Moderno y cómodo
Muy buen hotel , tiene conexión directa al centro comercial , el personal muy amable , está en el centro de la ciudad , el desayuno buenísimo, gracias a todo el personal
Eduardo
Stayed 2 nights in Oct 2023
Response from Yohana Mora on 2023/10/21
Eduardo. nos alegra que la atención, instalaciones y el desayuno haya sido de su agrado. Esperemos vuelva pronto. :D
Estimado Harold, lamentamos que su estadía no haya sido confortable, nos gustaría que pueda brindar mayor detalle sobre su reserva para poder mejorar su experiencia en una próxima visita.Por favor escribirme a +51 968701526
10/10 Excellent
EDGARDO, Palmdale
2023/7/31
EDGARDO
Stayed 5 nights in Jul 2023
Response from Yohana M. on 2023/8/28
Estimado Edgardo, agradecemos mucho su puntuación. Esperemos vuelva pronto
Lo que mas nos gusto del hotel fue el servicio de sus empleados especialmente Oscar. Excelente persona que nos ayudo muchisimo. Nos explico todos los servicios del hotel y ayudo con maletas muy amablemente. Los cuartos limpios y con aire acondicionado. Area de picsina muy amplia y limpio. Recomendado este hotel en Tumbes.
Lorena
Stayed 1 night in Feb 2023
Response from Cynthia on 2023/3/7
Lorena muchas gracias por sus lindos comentarios, estamos haciéndole llegar sus palabras a Oscar, se pondrá muy contento. Esperamos que vuelva pronto!
10/10 Excellent
Betty
2023/1/18
Betty
Response from Cynthia M. on 2023/11/6
Betty gracias por ayudarnos con nuestra encuesta, no alegra que la haya pasado muy bien!
10/10 Excellent
Alejandro
2022/12/29
Alejandro
Response from Cynthia M. on 2023/11/6
Alejandro muchas gracias por su puntuación nos alegra que la haya pasado muy bien.
Everything was great specially their staff they only problem my family and I got was with the pool it wasn’t clean water was not cleared and and to many mosquito and other stuff in the water was green