Does Koos Hotel Boutique Tulum have a pool?

Yes, this property has an outdoor pool.

Is Koos Hotel Boutique Tulum pet-friendly?

No, pets are not allowed at this property.

Self parking is free at this property.

What time is check-in at Koos Hotel Boutique Tulum?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

Where is Koos Hotel Boutique Tulum located?

Located in Zama, this hotel is 0.9 mi (1.4 km) from Jaguar Park and within 3 mi (5 km) of Tulum Beach and Tulum Mayan Ruins. Hunab Lifestyle Center and Hospital de Tulum are also within 2 mi (3 km).

Koos Hotel Boutique Tulum Reviews, Deals & Photos 2026

10/10 Excellent

Alexandria

2025/1/12

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10

Great place! Had an amazing 7 nights. Staff were super friendly and really great bang for your buck.

Stayed 7 nights in Jan 2025

8/10 Good

Eddie

2025/2/20

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Cute property, nice staff. Good for families or older couple’s looking for a safe and quiet area of Tulum. Not close to the beach or downtown (old town) where the shopping, restaurants and bars are at. But I rented a e-bike and made an adventure out of it.

Stayed 7 nights in Feb 2025

8/10 Good

Victor-Ludvig

2025/2/12

Liked: Cleanliness, staff & service, room comfort

Overall we had a pleasant stay. The hotel looked beautiful with it’s interior design. Just like the pictures. However, the furniture we a bit too minimal, as a wardrobe or some sort of shelves to put your clothes were missing. The hotel is located in a really quiet and safe area away from the center, surrounded by few, but really amazing restaurants and breakfast bars. The restaurant that we were promised upon booking and saw in pictures was apparently closed a while ago. So we were a bit disappointed on that front. The isolation was not that good. It was easy to hear people in the lobby from the room. We also experienced a few weird things that was not up to standard. The shower head was really bad. Something that could easily be upgraded. Also there were not enough lights in the room (no nightlight or anything). But these minor inconveniences didn’t affect our stay, and we were very happy to have chosen Ko’os.

Stayed 4 nights in Feb 2025

10/10 Excellent

Cevdet

2025/2/21

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect! But they should inform customers there is no parking opiton infront of hotel. It is too close to hotel but not hotel parking area for this reason I try to find a way to go to Hotel with a car. Parking area just 1 min walk. Other things are perfect! I will definetly go that place again.

8/10 Good

Sebastien

2021/1/18

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Comfy Tulum hotel. Must rent a bike or car

Nice hotel, a bit far from both the beach and pueblo in a new development part of Tulum. There's a bit of a new community vibe they're trying to build in the area, it has potential (not very authentic Tulum setting though, but the hotel makes up for it in well decorated, spacious common areas). The pool was a bit dirty and quite small, but the rooftop was a great place to catch the sunset.

Stayed 2 nights in Jan 2021

8/10 Good

Denis

2023/5/31

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.

Stayed 7 nights in May 2023

2/10 Terrible

Chengqi

2022/12/29

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The water sink is stifled, not hot water. We have to switch to another room in the morning for shower. No hair dryer as well. Worst hotel experience ever!

2/10 Terrible

Rich

2025/2/18

Disappointing experience

I never got checked in. The process involved a WhatsApp message of which I was not aware. It required a check in 24 hours prior to arrival. I’ve never heard of this. Thus after finding the hotel, I wasn’t checked in for it. Very difficult to check in. The hotel was very difficult to find as well. Once I found it, there was no one at the desk. After weighing our options, we left and went home. Frustrating, to say the least.

Stayed 1 night in Feb 2025

10/10 Excellent

GABRIELA ALEJANDRA

2026/1/11

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Jan 2026

8/10 Good

Frederic

2025/12/15

Liked: Cleanliness, amenities, property conditions & facilities

Arrivée à 21h30 le 1er jour, pas de réception alors qu'il a avait été annoncé que la réception serait ouverte jusque 22h, aucun contact laissé sur place. Hôtel magnifique, propre, calme, bien situé.

Stayed 7 nights in Dec 2025

10/10 Excellent

Erika

2025/2/28

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Excelente lugar! Seguro y súper lindo! Muy cómodo por la llegada autónoma! Llegamos con auto y fue muy fácil estacionarlo. Muy recomendable!

Stayed 1 night in Jan 2025

8/10 Good

Josselyn

2025/1/16

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo muy bien

Stayed 2 nights in Jan 2025

10/10 Excellent

Vincent

2025/1/12

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hôtel moderne dans un quartier tranquille et proche de nombreux restaurants et commerces de proximité. Les chambres sont bien équipées, l’isolation phonique est toutefois quasiment inexistante et la tranquillité fortement dépendante des bruits du voisinage. Personnel très accueillant et sympathique Pas de petit déjeuner sur place mais de nombreuses options à proximité.

8/10 Good

Monica

2022/6/28

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.

Stayed 3 nights in Jun 2022

8/10 Good

Claudia paola

2022/5/19

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Empleados súper gentiles,lugar limpio ,cama muy cómoda , el lugar muy lindo y seguro, pero lejos de todo , lejos de la playa , solo accesible por auto taxi o en bicicleta a 15 min.de la playa, igual lo recomiendo es un hotel muy lindo y agradable.

Stayed 10 nights in Apr 2022

10/10 Excellent

Leticia

2022/5/10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel, eco-friendly, very clean and the staff very attentive..

Stayed 3 nights in May 2022

10/10 Excellent

robert

2022/5/1

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

staff was very friendly and helpful

Stayed 1 night in Apr 2022

10/10 Excellent

Mara

2022/4/17

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.

Stayed 5 nights in Apr 2022

8/10 Good

Nileshwari M

2022/3/28

Liked: Cleanliness, staff & service, amenities

I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.

Stayed 4 nights in Mar 2022

10/10 Excellent

Valerie

2022/3/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.

Stayed 7 nights in Mar 2022

10/10 Excellent

Roxann

2022/3/7

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Le secteur est en développement, il n’y a présentement pas beaucoup de restaurants et de services, mais l’établissement est impeccable et magnifique!

Stayed 5 nights in Feb 2022

10/10 Excellent

Michael

2022/2/20

Liked: Cleanliness, staff & service

The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc

Stayed 1 night in Feb 2022

10/10 Excellent

ODALYS

2022/2/15

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love this property and the surroundings. It was an amazing experience. My daughter selected this particular hotel because she wanted an quiet and vintage looking hotel. The pictures is exactly what you are getting. Clean, lovely staff, surrounded by many restaurants and other stores and things you might need. They were a bit understaff because of Covid so there was no food service after 4pm but they do have access and walking distance restaurants plus delivery services. I will definitely recommend if you are seeking a beautiful, classy, quiet place to have tons of fun throughout the day and come and relax in a clean and calming atmosphere. Ko’os has definitely become one of my favorites stay in Tulum.

Stayed 4 nights in Feb 2022

2/10 Terrible

lisa

2022/2/3

Disliked: Staff & service, amenities

The hotel itself was ok however the location was terrible. If we weren’t driving we would not have been able to get anywhere easily and even with the driving the hotel is in an area that’s so hard to navigate to. On the first night temperature dropped where it was cold. We requested blankets and they didn’t have any. We had to wait the following day to get some.unfortunately i didn’t get their names but the 2 men who were at the desk were pleasant and helpful but the woman Juliet or Julianna was not accommodating at all. The first room that was given to us had a strong chemical smell so the man at the front desk moved us to another room.the next day Juliet or Julianna(not sure of name) was more concerned about charging us additional as if it didn’t matter to her that the assigned room had a toxic smell. I’m addition the man at the front desk offered us free drinks on the first night due to the inconvenience but on the day of checkout she tried billing us as if we were lying. This wasn’t my first trip to Tulum so I can say from experience better locations and also friendlier personalities.would not stay here again or recommend

Stayed 3 nights in Jan 2022

8/10 Good

Sergio

2022/1/14

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen lugar para descansar

Lugar pequeño y acogedor . Con staff amable y un lindo roof top con alberca

Stayed 3 nights in Jan 2022

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