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Hotel Grand Chancellor Townsville

4.5 star property
Hotel with a restaurant, near Magnetic Island Ferry Terminal

Choose dates to view prices

Photo gallery for Hotel Grand Chancellor Townsville

Lobby lounge
In-room safe, desk, laptop workspace, blackout drapes
Bar (on property)
View from property
Bar (on property)
Hotel Grand Chancellor Townsville, in the city center, offers a welcoming urban escape. Enjoy the sunny terrace, outdoor pool, or 24-hour gym. Free WiFi is available, and Sugar Shaker Restaurant serves tasty meals all day. Travelers praise the helpful staff.
VIP Access

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping
  • Gym
The current price is NT$3,383
NT$3,722 total
includes taxes & fees
Nov 2 - Nov 3

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Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin

8.4 out of 10
Very good
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout drapes

Standard King

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout drapes

Executive King

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Private bathroom
  • 291 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

8.8 out of 10
Excellent
(13 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Refrigerator
LCD TV
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • Sleeps 2

View all photos for One Bedroom Apartment

Dining | Breakfast, lunch and dinner served

One Bedroom Apartment

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, laptop workspace, blackout drapes

Executive Suite

  • Sleeps 2

Standard King Room

  • Sleeps 2

Executive King Room

  • Sleeps 2
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About the neighborhood

Map
334 Flinders Street, Townsville, QLD, 4810

What's nearby

  • Castle Hill - 8 min walk - 0.7 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.1 km
  • Magnetic Island Ferry Terminal - 15 min walk - 1.3 km
  • Townsville Entertainment & Convention Centre - 20 min walk - 1.7 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪A Touch of Salt - ‬1 min walk
  • ‪City Life Cafe - ‬3 min walk
  • ‪Pedlar Project - ‬1 min walk
  • ‪Cowboys Leagues Club - ‬1 min walk
  • ‪The TapHouse Townsville - ‬2 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel near Magnetic Island Ferry Terminal
Consider a stay at Hotel Grand Chancellor Townsville and take advantage of a terrace, dry cleaning/laundry services, and car rentals on site. The on-site restaurant, Sugar Shaker Restaurant, offers breakfast, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour gym.
Additional perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • Express check-in, an elevator, and a front-desk safe
  • Meeting rooms, wedding services, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 200 rooms have comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • 55-inch LCD TVs with digital channels
  • Refrigerators, free infant beds, and daily housekeeping

Similar properties

View from property

The Ville Resort - Casino

  • Pool
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  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,000 reviews
The price is NT$3,964
NT$4,361 total
includes taxes & fees
Nov 9 - Nov 10
The Ville Resort - Casino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Self parking on site (AUD 15 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 20 floors
  • Banquet hall
  • Built in 1976
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Frequently asked questions

Is Hotel Grand Chancellor Townsville pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at Hotel Grand Chancellor Townsville?

As of 2025/11/1, prices found for a 1-night stay for 2 adults at Hotel Grand Chancellor Townsville on 2025/11/2 start from NT$3,383, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Grand Chancellor Townsville?

Self parking is available for AUD 15.00 per day.

What time is check-in at Hotel Grand Chancellor Townsville?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM.

What time is check-out at Hotel Grand Chancellor Townsville?

Check-out is at 11 AM. Late check-out is available for AUD 30 (subject to availability).

Where is Hotel Grand Chancellor Townsville located?

Located in the heart of Townsville, this hotel is within a 15-minute walk of Perc Tucker Regional Gallery and Magnetic Island Ferry Terminal. Maritime Museum of Townsville and Museum of Tropical Queensland are also within 10 minutes. Townsville Station is 19 minutes by foot.

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Reviews

Hotel Grand Chancellor Townsville Reviews

8.6

Excellent

8.8

Cleanliness

9.0

Location

9.0

Staff & service

8.2

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 475 out of 1001 reviews
Rating 8 - Good. 360 out of 1001 reviews
Rating 6 - Okay. 103 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out. Good location to stadium, Cowboys Leagues club and Palmer street for food. Will stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Stayed 1 night in May 2025

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and enthusiastic cleaning ladies. Desk staff always nice-excellent. Have on occasion not gotten perk. I would suggest once an hour a staff member should be starting lap property-to sort towels or rubbish pool on roof etc and work your way down. Appreciate hard to get staff, but line in the sand should be kept. Will be back the sugar shaker of course. Cheers to staff again.
Stayed 2 nights in Oct 2025

10/10 Excellent

owen

Liked: Cleanliness, amenities, property conditions & facilities
I like the overall convenience of the property in relation to the Cowboys Leagues Club, Stadium and Ferry. Staff we also very friendly and helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Location good. No complaints
Stayed 1 night in Jul 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2024

8/10 Good

Lee-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of Townsville, close to stadium and many different restaurants. Room was well presented, bathroom was modern (renovated). Bed was very comfortable. Staff were very helpful and friendly. Would recommend to family and friends. Definitely stay here again. Tha ks
Stayed 2 nights in May 2025

6/10 Okay

Carolina Santiago

Disliked: Cleanliness
Cleaner don’t clean room properly don’t vacuum floor and don’t clean the toilet bowl. Food is nice especially the adobo chicken.
Stayed 4 nights in Jun 2025

8/10 Good

Dianne

Liked: Amenities, property conditions & facilities
Big room but the bathroom was a bit run down, no water pressure in shower. No double glazing on windows meant you could hear other people in other rooms and balconies below.
Stayed 3 nights in Jul 2025

10/10 Excellent

Clete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff, no complaints… food’s good too.
Stayed 7 nights in Nov 2024

10/10 Excellent

Garshon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location.
Stayed 1 night in Nov 2023

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and great location.
Stayed 1 night in Apr 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my stay at The Grand Chancellor. The only thing that took the shine off was that the rooftop pool was closed for repair.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dean

Liked: Staff & service, amenities, property conditions & facilities
Clean, in the centre of town. Close to bars and restaurants and walking distance to QCB Stadium
Stayed 2 nights in Jul 2024

8/10 Good

Jason

Liked: Cleanliness
Location very good, Building old old but clean
Stayed 1 night in Sep 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Service and greeting on arrival was excellent room was very clean beautiful views overall great experience
Stayed 1 night in Mar 2024

8/10 Good

Roisin

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location for our night watching the NQ Cowboys beat the Raiders!
Stayed 1 night in Mar 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities
Great location, great staff, unfortunately under repairs so scaffolding, noise and construction mess are present. Wouldn't hesitate to return there at any time!!
Stayed 3 nights in Jul 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very convenient to shopping and eating and walkable to all we had to do . Older hotel but i thought was still very tidy .
Stayed 1 night in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and view.

Bathroom could do with a little update, but everything else was nice. Bed was comfortable.
Stayed 1 night in Apr 2023

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room with everything we needed. Comfortable bed. Close by to everything you need. Staff are all friendly and helpful. Room service meals were amazing. Nice Coffee shop just downstairs
Stayed 2 nights in Jul 2022

8/10 Good

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very nice room, great service, secure parking. Room had a stale smell tho only problem.
Stayed 1 night in Jan 2024

10/10 Excellent

Rodger

Liked: Staff & service, amenities, property conditions & facilities
Central to all we needed. Comfortable
Stayed 3 nights in Jul 2022