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"The keypad you use to enter the premises needs to be explained better! We had several guests that couldn’t get into their room. We couldn’t get into the lodge or our room either. Breakfast was deleicious! Scenery was bar none! Stunning for sure."

"The staff at check in and out was very nice and informative. The rooms were very clean and nice. The Breakfast staff was very helpful and made sure we had everything we needed. The parking and hotel grounds were very clean, and the lighting was great. Enjoyed are stay,and will return again."

"We loved it here. It’s so close to Cades Cove which is why we came to TN to begin with. We plan on staying here in the future. Close to Cades Cove and away from all the busy tourist areas like the other hotels, etc."

"Great people, Great Service and a Clean place to stay."

"Staff was awesome, the room was new and clean. Loved the location to the Great Smoky Mnt National Park."

"Staff was very friendly and helpful. Room was clean. Bathroom is really small and no electrical outlet or exhaust fan that I could find. This was to be expected as this is an older hotel. Location was great though and had sitting area in front of hotel outside. Overall very good experience"

"Friendly staff"