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潘恩飯店的評分

3 out of 5
潘恩飯店
Lote N°17, Sector Río Serrano, Comuna Torres del Paine, Torres del Paine

評論

8.2

非常好

10 分，有夠讚；113 則評論中有 49 則" "
8 分，不錯哦；113 則評論中有 34 則" "
6 分，一般般；113 則評論中有 18 則" "
4 分，不太好；113 則評論中有 7 則" "
2 分，很糟糕；113 則評論中有 5 則" "

8.4/10

整潔度

8.2/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Bohdonna

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We really enjoyed our stay! Highly recommend! Staff was excellent and extremely helpful during our stay

2/10 很糟糕

marcela

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Anne

情侶出遊
喜歡：設施服務
Property was rustic but very nice. Love the communal dinner buffet. The food for dinner was excellent. The staff provided excellent service. Beautiful view of Torres del Paine. Love everything about this place.
於 2024 年 1 月住了 4 晚

8/10 不錯哦

Nobuyasu

喜歡：整潔度、員工素質和設施服務
Great place with amazing scenery and meals but there's no wifi in individual rooms and the wifi connection in the common area of the accommodation building is very weak
於 2023 年 12 月住了 3 晚

8/10 不錯哦

Richard

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable, clean beds. Wifi was just OK.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Anand

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Views from the garden, right by the river side, excellent food and beverages options with scrumptious breakfast and delicious buffet/ a la carte dinner. Although pricey, but worth it.

6/10 一般般

Alexandre

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Não vale o preço
Serviço bastante confuso. Minha reserva era de 1 quarto para 3 pessoas e, quando chegamos, queriam nos colocar separados de uma criança de 9 anos, com a desculpa de que o outro quarto "era perto". Sem contar que os quartos que estavam nos oferecendo eram claramente abaixo do que estava nas fotos. Depois de uma conversa mais dura, conseguimos mudar de quarto, mas com stress razoável. A limpeza também deixa MUITO a desejar, a ponto de termos que pedir para retirar o lixo do banheiro. Vale ressaltar positivamente a organização do restaurante e a qualidade da comida, bem como a localização, com acesso fácil ao Parque de Torres del Paine e a vista do hotel. Se trabalharem melhor a administração, o local é sensacional para quem visita o parque, mas o staff é terrível.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Rachel de Carvalho

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
The acomodacions were not great considering the price.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Jeffrey

於 2023 年 4 月住了 3 晚

8/10 不錯哦

Sherry

喜歡：整潔度和員工素質

10/10 有夠讚

Clarisse R

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 2 晚

10/10 有夠讚

Weihong

於 2022 年 12 月住了 1 晚

8/10 不錯哦

Laura

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful cabins and kind staff, but not the ideal place for solo travel or without renting a car. The place is far from the airport, like one hour and 20 minutes in car. No tour online will pick you up from there. All pick ups are from puerto natales, and that area has nothing close to public transportation, so your last resource is either to pay for the tours offered by the hotel or pay 300 USD in transportation per day. Not cheap at all. I paid more than 800 USD for 3 different tours, honestly the most expensive tours I have ever paid, and I travel a lot. No wifi in the cabins, only in front desk area. If you are vegan or vegetarian and didn't notify the hotel in advanced, be prepared to eat rice, soup or quinoa only
於 2022 年 10 月住了 4 晚

10/10 有夠讚

BRANDIE

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The property was in a great location with easy access to one of Torre del Paine entrances. The staff went above and beyond to make sure we had what we needed. I would definitely stay here again.
於 2022 年 9 月住了 2 晚

10/10 有夠讚

Courtney

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful location! Staff was above & beyond helpful, friendly and kind. Room was very clean and the food was terrific! Thank you Jonathan & Paula, (staff) who helped us navigate through this part of our trip! We’re definitely learning Spanish when we get home!
於 2022 年 1 月住了 5 晚

10/10 有夠讚

Rodolfo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 4 月住了 2 晚

4/10 不太好

真實旅客

情侶出遊
喜歡：整潔度
不喜歡：員工素質
Carísimo el hotel y sus servicios, para lo que recibes a cambio.
於 2020 年 3 月住了 1 晚

10/10 有夠讚

Zamy，United States

情侶出遊, 團體旅遊
喜歡：整潔度和員工素質
Great location with water and Mountain View. Excellent staff, especially Pedro in the bar. Very helpful. Loved the wood fired jacuzzi. Buffet dinner was surprisingly high quality. Really enjoyed it.
於 2020 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice restaurant area and bar/lounge. Our wing had a good living/lounge area also. We enjoyed the outdoor picnic tables and sitting area by the Rio Serrano
於 2020 年 2 月住了 1 晚

10/10 有夠讚

Yoshimi

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 4 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Right in the park with perfect views of the mountains. Great food and service.
於 2020 年 1 月住了 1 晚

6/10 一般般

真實旅客

團體旅遊
Dinner was only offered as buffet, no chance to get a snack. That was annoying as no other restaurants were nearby
於 2020 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

於 2020 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Patagonia trip
Pleasant hotel. Room was a little hot.
於 2020 年 1 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2020 年 1 月住了 2 晚

8/10 不錯哦

Tarmo

商務旅客
喜歡：整潔度和員工素質
Great location at the entrance of the Torres del Paine national park. Magnificent views from some of rooms combined with extensive lawn areas. Very good breakfast. Bungalows are cozy but hotel/hostal type rooms in a big building are not particularly inspiring. I understand that the entire area is unique, very expensive to keep and thus steeply overpriced but for this money I would have expected higher quality of the rooms (and no tip envelope in the rooms).
於 2020 年 1 月住了 1 晚

10/10 有夠讚

Laura，United States

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Every staff I met was amazing. The view from our room and the restaurant was awesome. Dinner buffet was the best food I had in Chile. The hotel also provides various tours and shuttles around the park, at a cost of course. Hot water and Internet were a bit unstable but what can you ask in Paine.
於 2019 年 12 月住了 4 晚

8/10 不錯哦

Yash

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel, lukewarm food
Hotel is nice and located conveniently to the park entrance. However, if you are driving on your own, the road from outside Puerto Natales to the hotel and park is largely a gravel road that is in bad condition. It is recommended you have a truck or suv. We drove in a car, but I wish I had an suv or truck. Some portions of the road are paved, but there are huge potholes everywhere that you have to navigate. As for the hotel, the room is great and there is a nice view of the Paine mountain range, but the food (breakfast and dinner) was consistently lukewarm. The $40 pp for dinner is also more expensive than a nice dinner at the Rio Serrano hotel across the street, which is much better.
於 2019 年 12 月住了 4 晚

4/10 不太好

Raj，New Jersey, USA

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
Absolutely stunning views even though location is a bit tough to get to (but that’s what you get for staying so close to the park). Rooms are basic, adequate facility that would be a 2.5 star hotel (price we paid was that of a 4.5 star hotel!). For the most part, staff’s attitude was indifferent to hostile and petty (the word “hospitality” has not made way this far south, it seems). Reception staff was indifferent, restaurant staff, except one waiter, seemed surly. Two people at the Excursion Desk were very helpful and went out of their way to be helpful. If you need to stay close to the park, I guess this is an okay but pricey place- don't expect staff to be as friendly as the rest of the Chilean population.
於 2019 年 12 月住了 1 晚

8/10 不錯哦

JULIANO

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Refeições muito caras
Refeições muito caras no hotel. 25 dólares o almoço e 40 dólares a janta. Há opções mais baratas por perto como o Restaurante Pampa e o Hotel Serrano.
於 2019 年 12 月住了 4 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度和員工素質
Location, location, location. Breakfast was very good.
於 2019 年 12 月住了 4 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location just outside the Torres Del Paine park with nice views of the Serrano river and Cuerno towers. Wifi is very poor though (only in the dining area and very very slow). And no cell signal. Dining options are limited too as there is only one buffet at the hotel ($40 per person).
於 2019 年 11 月住了 2 晚

6/10 一般般

Julien

於 2019 年 11 月住了 1 晚

10/10 有夠讚

dorit

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Reomended
A very nice hotel. good atmosphere, great views. The hotels in the area are very expensive, so relatively not expensive. The buffet dinner is very good. We were with a car , so it was 5 minutes to the southern entrance to Torres del paine.
於 2019 年 11 月住了 2 晚

8/10 不錯哦

wendy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel looks much nicer than in the picture. We've been upgraded to a triple room as twin was sold out. Very good location and amazing view just out side of your window. The room temperature was a little bit cold in the night, but the staff helped to fix the problem on the next day. Shower was good. Wifi connection did not work well, sometimes was instable.
於 2019 年 10 月住了 3 晚

10/10 有夠讚

cassandra

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Lugar lindo
Local muito lindo. Bom café da manhã! Porém tudo no hotel é muito caro. Normal para o padrão Torres del Paine. Se vc não estiver de carro é melhor ficar em Puerto Natales.
於 2019 年 10 月住了 1 晚

10/10 有夠讚

Mario

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Atendimento excelente em um local maravilhoso
於 2019 年 10 月住了 2 晚

6/10 一般般

真實旅客

團體旅遊
喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
The staff is super friendly and helpful. The only issue is the lack of insulation in the rooms, what makes them very cold, especially at night. I woke up because of the cold couple of times each night.
於 2019 年 10 月住了 2 晚

8/10 不錯哦

Thomas

家庭旅遊
喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚

10/10 有夠讚

Shehzad

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent check in staff and service
於 2019 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
La instalacion muy buena, la comida exelente, muy agradable la estadia.
於 2019 年 9 月住了 1 晚

8/10 不錯哦

fabio

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and nice rooms
Great location to visit the park. Internet is a bit sketchy and only works in the reception area. Room was clean and comfortable, staff was always polite and helpful. Restaurant only offered an expensive fix price menu... maybe because low season with limited choices... better value going to hotel Rio serrano for dinner. All in all we had a nice time, and breakfast was really good
於 2019 年 9 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 4 晚

8/10 不錯哦

Theresa，Illinois

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
Comfortable with great location, but overpriced. We didn't eat dinner there because it's so expensive. We went to the Hostería del Lago nearby and ate delicious food with great service for half the price. There is only one outlet in the room and one of the plugs was broken. WiFi is poor. It's a great location for exploring the park and there are other hotels nearby for food options. Breakfast was good. Staff is friendly.
於 2019 年 4 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was close to the entrance to Torres and about a 30 minute drive to lago grey. Room was warm and comfortable, breakfast buffet was good and there were several hotels nearby in which to dine in case you wanted to go elsewhere for dinner. There was an excursion desk with someone there to help you plan your time in Torres and the property overlooked the rio Serrano. The price was reasonable and I enjoyed my stay very much.
於 2019 年 4 月住了 3 晚

10/10 有夠讚

Daniela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Muy agradable con una vista espectacular
El hotel muy agradable, con una vista espectacular. Buen desayuno, el personal con muy buena disposición. No nos funcionó el WIFI (no hay en las piezas, pero tampoco nos resultó conectarnos en los espacios comunes)
於 2019 年 3 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
①予約時の注意事項に「チェックイン時間の事前連絡が必要」とありますが、必要ありません!!②朝、ホテル前に流れる川に映る「逆さ山景色」は非常に素晴らしいです。ここに宿泊しないと見られないものです。③朝食も南米にしては種類が多く、どれも美味しかったです。私は、こっそりとランチ用にサンドイッチを作り、持ち帰りました。④スタッフも優しく、にこやかです。⑤ホテルのレストランに24時間自由に飲めるホットドリンクが用意されています。ポットにお湯も入っていて、自由に持ち出せます。⑥ディナーもホテルのレストランで食べられますが、50ドルくらいするので、私たちはカップ麺で済ませました。
於 2019 年 1 月住了 1 晚

4/10 不太好

Liz

不喜歡：住宿環境和硬體
We stayed at 3 different hotels in Torres Del Paine and this one was the worst. The hotel ran out of hot water on the night I stayed, and when I brought this to their attention they said the other guests must have been taking long showers and it would take at least an hour for the water to heat up again. I went to sleep but there was still no hot water the next morning. When I reported this at checkout I got nothing but 'sorry for that'. There was no heating that you could operate yourself, as it was centrally operated, which was no good for us to dry our wet clothes. Also there was a rule that guests could not put used toilet paper in the toilet, even in our own bathrooms, which is not something I experienced in other hotels in the park. The included breakfast was not good and we did not try their dinner as there was only a buffet option at $40 per person. I could not wait to leave and would not recommend,
於 2019 年 1 月住了 1 晚

2/10 很糟糕

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度
too bad to stay in this hotel
We had two weeks vacation. This is the worst hotel we stayed. 1. We paid on line several months ago. When we got to this hotel to check.The staff could't find our reservation. I showed the confirmation number and emails. It took long time to find it. 2. We lost one PDI document. It was totally no problem with other hotels. But this hotel charged 20% extra(more than $40 US dollars). 3. The staff asked us to make the reservation for Christmas dinner ($90 US dollars per person). We refused. When we checked out next morning, they asked me paying $180 for dinner fee which we never ate.
於 2018 年 12 月住了 1 晚