Indoor pool

Reviews of Residence Inn by Marriott Toronto Mississauga Southwest

3 out of 5
Residence Inn by Marriott Toronto Mississauga Southwest
2145 NORTH SHERIDAN WAY, Mississauga, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 246 out of 351 reviews" "
Rating 8 - Good. 70 out of 351 reviews" "
Rating 6 - Okay. 13 out of 351 reviews" "
Rating 4 - Poor. 10 out of 351 reviews" "
Rating 2 - Terrible. 12 out of 351 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Egle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!
Stayed 2 nights in May 2024

10/10 Excellent

Stive, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything and quite surprise with the fabulous room we had, very impressive. Would definitely book with them again. The only thing was the breakfast, the coffee was cold.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/20
Thank you so much for your kind words. We are delighted to hear that you had wonderful stay with us and we are looking forward to welcome you back as well for another memorable stay.

8/10 Good

Tomoki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary breakfast was nice. Air conditioner keeps working even if I turned it off. It was a bit noisy
Stayed 20 nights in Apr 2024
Response from Front Desk on 2024/5/20
Thank you so much for your feedback. We are sorry to hear that your stay was interrupted by noise of air conditioner. Our hope is that all our guests experience a relaxing and peaceful stay, and we are very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and we hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

10/10 Excellent

Yves

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated the warm welcome from the entire staff as well as the spotless cleanliness.
Stayed 4 nights in Apr 2024
Response from Front Desk on 2024/5/3
Thank you for staying with us. We really appreciate your valuable feedback.

10/10 Excellent

Abubakar, Oakville

Stayed 2 nights in Apr 2024

8/10 Good

Jenny

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no conditioner in my shower
Stayed 1 night in Apr 2024
Response from Front Desk on 2024/4/27
Thank you for your feedback. We apologize for the inconvenience, we will ensure conditioner and shampoo are there in the shower in the future to prevent this from happening again.

10/10 Excellent

kerry-ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely including breakfast....no complaints!
Stayed 2 nights in Mar 2024
Response from Front Desk on 2024/4/16
We are glad to hear that you enjoyed your stay, we will pass on your compliments to our whole team. Thank you again and looking forward to welcome you back.

10/10 Excellent

lian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean is our top priority when it comes to staying in hotels. Definitely will consider the same place every time we come back to Toronto area.
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/16
Thank you so much for your kind words. We are thrilled to welcome you back soon.

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are great for families. It’s nice to have the convenience of a kitchen. My kids were happy. They had gluten free bread at breakfast which is rare and appreciated. The back stairwell smelled of cigarette smoke all the time, which I thought was odd because everything seemed to be clean and nice otherwise. All interactions with staff were nice. It was quiet. I’d stay again and I’ll look for Residence Inn when I travel.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/4/5
Dear Ms. Kent,On behalf of the entire hotel team, I want to thank you for sharing your experience on your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. We apologize for the stairwell smell, we will definitely look into it and make sure it is an isolated incident. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ting

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to UTM 8 minutes drive
Stayed 5 nights in Mar 2024
Response from Front Desk on 2024/3/29
Thank you so much for your feedback. We hope to welcome you back soon.

10/10 Excellent

Gabrielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it has a bar and laundry facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/26
We are glad to hear that you enjoyed the facilities at our property. We are looking forward to welcome you back soon.

8/10 Good

JACQUIE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need for a home away from home.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/19
Thank you so much for your kind words. We are excited to welcome you back again for another memorable stay.

10/10 Excellent

Wilman

Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/22
Thank you so much for your feedback. We are looking forward to see you again soon.

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/21
Thank you so much for your feedback. We are looking forward to see you again soon.

10/10 Excellent

Dhuvarakan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
We stay there for a night sleep over and we really like it also we had breakfast before check out it’s so good.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/9
We want to thank you for sharing your experience on your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you so much and we are looking forward to welcome you back.

6/10 Okay

Kassandra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed here before a few times and I loved it. I initially booked one day, and decided to book an additional upon arrival to the hotel. It wasn’t until AFTER my payment was processed for the additional day, and I was settled in my room, did the front desk call me to tell me there would be a mandatory fire alarm testing. I understand that alarm testing must be done however the length of time and the amount of times the alarm was tested was unacceptable. I would have appreciated being informed PRIOR to my booking that it would be tested. I left the hotel tired and un rejuvenated. The fire alarm went off for two mornings and was EXTREMELY loud. The pool area did not have towels until I had to inform front desk who then only replenished the hamper with a few. Also it would be great if the breakfast buffet was extended to at least 10am/10:30am. Often the point of booking a hotel is to be able to sleep in longer than your usual wake up time. With breakfast ending at 9:30am, you are forced to either wake early or miss it entirely. On a lighter note, I love that parking is complementary, the rooms are spacious and quite clean (despite the fact that I had to to switch rooms due to a leaking toilet) and the kitchenette is perfect. It’s equipped with every thing you need.
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/1/10
Dear Ms. Kassandra,Thank you for choosing The Residence Inn Mississauga Southwest for your preferred stay. Upon reviewing, the front desk agent did called to inform you regarding the fire inspection 5 minutes after you checked in, it was not informed to us about cancelling the second night that time. We recognize that the reservation for your second night was a completely separate reservation, and the credit card authorization was processed the following day upon check in with this new reservation. The fire inspection was an essential measure mandated for the safety and well-being of all our guests. Regarding the breakfast timing, it follows the our brand standards, aiming to accomodate all guests efficiently. Your feedback is invaluable to us, and we truly appreciate your understanding and patience.

8/10 Good

Olutosin, Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very children friendly, we enjoyed our stay at this hotel
Stayed 16 nights in Dec 2023
Response from Front Desk on 2024/1/9
Thank you so much for your kind words. We are looking forward to see you again soon.

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
It was an excellent hotel with an amazing space, very good breakfast, excellent service and location. I would go back again.
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/1/3
Thank you so much for kind words. We are excited to welcome you back.

10/10 Excellent

saabereh, Gemantown

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Front Desk on 2024/1/3
Thank you for taking your valuable time to provide us with your feedback. We are looking forward to welcome you back soon.

10/10 Excellent

Serhii

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/1/3
Thank you so much for your feedback.

10/10 Excellent

Ahmad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Dec 2023
Response from Front Desk on 2024/1/3
Thank you for your feedback. We are looking forward to seeing you again.

10/10 Excellent

Ian Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Desk on 2023/12/21
Thank you so much for taking out your valuable time to provide us your feedback. We hope to see you again soon.

10/10 Excellent

Firas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Dec 2023
Response from Front Desk on 2023/12/18
Thank you so much for your feedback. We are looking forward to welcoming you back soon.

10/10 Excellent

Hui

Stayed 1 night in Dec 2023
Response from Front Desk on 2024/1/3
Thank you so much for your feedback.

2/10 Terrible

Boris Dominik

Traveled with partner
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Front Desk on 2023/12/5
Thank you for your feedback. We understand that you are frustrated that you could not travel but we regret that we couldn't waive the cancellation fee due to the last-minute nature of the cancellation. We hope for a chance to serve you better in the future.

10/10 Excellent

Biser M

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so surprised how clean that place was. Definitely worth it though and I would definitely recommend it to everyone
Stayed 1 night in Nov 2023
Response from Front Desk on 2023/12/4
Thank you so much for taking your valuable time to share your feedback with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are looking forward to welcoming you back soon.

10/10 Excellent

Yves

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is very warm and welcoming. It is also a well kept facility thanks to all to who contributes. It is noticed and highly appreciated. Thank you.
Stayed 3 nights in Nov 2023
Response from Front desk on 2023/12/4
Thank you so much for your kind words. We are committed to making your next stay even more enjoyable.

6/10 Okay

Eugene

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 17 nights in Sep 2023
Response from Front Desk on 2023/12/4
We are grateful for your feedback and the opportunity to improve our services. We are looking forward to welcoming you back and making your next visit more enjoyable.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Stayed 3 nights in Nov 2023
Response from Front Desk on 2023/11/14
Thank you for your feedback. We are looking forward to see you again soon.

10/10 Excellent

Venkatesh

Stayed 3 nights in Nov 2023
Response from Front desk on 2023/11/14
Thank you for your feedback.

10/10 Excellent

Ashleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was seamless, and Ashante (hopefully I spelled that right) was so nice and informative. Room is spacious and clean, the kids say this is their favourite room they’ve ever stayed in!
Stayed 1 night in Nov 2023
Response from Front Desk on 2023/11/14
Thank you for your kind words. We are looking forward to welcome you back.

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 2023/11/14
Thank you so much for your feedback.

10/10 Excellent

Sabina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable room. Friendly staff. Efficient service.
Stayed 6 nights in Oct 2023
Response from Front desk on 2023/11/3
Thank you for your kind words. We are looking forward to see you again.

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Front Desk on 2023/10/29
Thank you for your feedback.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet… great location and great customer service!
Stayed 4 nights in Oct 2023
Response from Front Desk on 2023/10/29
Thank you for your kind words. We are looking forward to welcome you back.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk on 2023/10/29
Thank you for taking out your time to share us your feedback. We hope to see you again.

10/10 Excellent

Faysal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, room was clean,breakfast was very good.
Stayed 1 night in Oct 2023
Response from Front Desk on 2023/10/11
Thank you so much for your kind words. We are looking forward to see you again.

8/10 Good

Said

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Desk on 2023/10/11
Thank you so much for your feedback.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Response to requests for service was quick and polite.
Stayed 3 nights in Aug 2023
Response from Front Desk on 2023/9/10
Thank you so much your feedback. We can't wait for the opportunity to welcome you back.

10/10 Excellent

Yves

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and impeccable. The staff is friendly, helpful and welcoming. The grounds are well kept.
Stayed 4 nights in Aug 2023
Response from Front Desk on 2023/9/10
We appreciate your feedback and the effort you have put into providing us with your thoughts. We look forward to the pleasure of serving you again in the future.

10/10 Excellent

Sana

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice we would recommend. Except breakfast was always packed. Overall geh
Stayed 2 nights in Sep 2023
Response from Front Desk on 2023/9/6
We are delighted to receive your feedback and will work towards making your experience even better.Thank you.

10/10 Excellent

Fiona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was spacious and clean. Would be better if it provides more lighting inside the room other than lamps.
Stayed 3 nights in Aug 2023
Response from Front Desk on 2023/9/4
We appreciate your feedback and the effort you've put into providing us with your thoughts. We look forward to see you again.

10/10 Excellent

Tenzin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Front Desk on 2023/8/22
Thank you so much for your feedback. We hope to see you again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean
The hotel is comparatively new and clean. The suite is large enough for the family. The breakfast is good and delicious.
Stayed 6 nights in Aug 2023
Response from Front Desk on 2023/8/19
Thank you for sharing your valuable feedback.

8/10 Good

Darshan

Stayed 2 nights in Aug 2023
Response from Front Desk on 2023/9/2
Thank you for your feedback. We look forward to the pleasure of serving you again in the future.

10/10 Excellent

Kala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here, staff was friendly, clean rooms. I was impressed the day I left, the management had an ice cream truck for the hotel staff to enjoy a treat on a hot summers day. Shows they carenot only about their patrons but their staff as well.
Stayed 1 night in Aug 2023
Response from Front Desk on 2023/8/14
Thank you so much for your valuable feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in future again.

2/10 Terrible

Qudsia

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was extremely rude. Outlets weren’t working in my hotel room and instead the manager on call manish was extremely disrespectful and ruined our stay by yelling at me and telling me to simply leave if I don’t like my room rather then helping solve the problem. Even the technicians said the rooms outlets were default however manish refused and was rude considering my family and I were the guests there and were already late to go to a wedding when we couldn’t iron our clothes. He definitely doesn’t deserve this manager position has he has no respect towards the guests and does not know how to speak to people without his temper. Terrible to know such a hotel has such an awful person there ruining peoples trips.
Stayed 1 night in Aug 2023
Response from Front Desk on 2023/8/19
Dear Guest, Thank you for choosing the Residence Inn by Marriott Toronto Mississauga Southwest for your past stay. It is with great regret that we learn of your less-than-satisfactory experience, particularly regarding the inoperative power outlet. Upon your departure, we assessed the outlets, which were subsequently working . In some instances, electrical disturbances may result from circuit breakers or the connection of heavy-duty appliances, causing power disruptions. We deeply regret that these power outets posed a substantial inconvenience throughout your visit. Regarding your interaction with our front desk staff; we are committed to providing unwavering assistance. Upon reviewing and consulting with our team, we were informed by the on-shift front desk team members that were instances involving raised voices at the front desk members. Despite multiple attempts to address and mitigate this behavior, it regrettably persisted. We can not condone such conduct, particularly in the presence of other guests in the lobby who had been adversely affected by it. Our primary aim is to enhance our guests' experiences and create lasting memories during their stay. We sincerely apologize for falling short of this objective in your case.

10/10 Excellent

Joe

Stayed 2 nights in Jul 2023
Response from Thank you on 2023/8/6
Thank you for taking your time to give us feedback. We hope to see you again.

6/10 Okay

Lucy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
only Thing I did not like was the old lady at the breakfast reception. the lady was staring at us while we get food and while eating/ very inappropriate
Stayed 2 nights in Jul 2023
Response from Front Desk on 2023/8/2
We apologize for the discomfort you experienced during breakfast. It was not our staff's intention to make you feel uncomfortable. We take your feedback seriously and will address the issue with our team to ensure a more comfortable experience. Thank you for bringing it to our attention.

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Front Desk on 2023/7/29
Thank you for your feedback. We hope to welcome you back soon.