Dear Expedia Customer Service,
Thank you for offering us the package deal for our recent trip. Unfortunately, our experience at the Meadowvale Apartments was very disappointing, and I feel the need to bring this to your attention.
Before our arrival, I tried calling the contact number provided multiple times, but no one answered. When we arrived at the apartment, no one was there to greet us. Again, I called with no response. Someone nearby informed me the manager was inside the game place building. I walked over and called again; I could hear the phone ringing and realized he had the phone but was ignoring the call.
When I explained that we were there to stay for the next 9 days, he simply said we were too early (we arrived around 1 PM). I told him we were very tired and traveling with children, and he reluctantly agreed to give us the unit after cleaning. He showed us a very dirty unit, which made my wife extremely upset. Eventually, the unit was cleaned, and the bed sheets were changed, which we appreciated.
However, the issues continued:
• The unit was not properly stocked: only 2 cups, 2 plates, and 2 cooking pans for 6 people.
• The dishes were dirty and left in the dishwasher. When I tried to run the dishwasher, it didn’t work.
• I had to contact the cleaner (since the main phone still went unanswered) and they came to fix the dishwasher.
• When we requested more dishes, they gave us just 4 paper plates and 2 paper cups.
• The cooking pans were in terrible con