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費爾蒙特皇家約克黃金體驗飯店的評分

5 out of 5
費爾蒙特皇家約克黃金體驗飯店
100 Front St West-Building A, Toronto, ON

評論

9.4

好極了

10 分，有夠讚；104 則評論中有 85 則" "
8 分，不錯哦；104 則評論中有 8 則" "
6 分，一般般；104 則評論中有 5 則" "
4 分，不太好；104 則評論中有 3 則" "
2 分，很糟糕；104 則評論中有 3 則" "

9.6/10

整潔度

9.4/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.2/10

環保程度

評論

2/10 很糟糕

yue

於 2023 年 7 月住了 3 晚

10/10 有夠讚

Grace

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a classic hotel but with upgrades and friendly staff. Enjoyed our stay and the amenities!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Steven

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Love the old world charm of this property! Room was beautiful, bed was comfortable and there was even aromatherapy in the shower!
於 2024 年 4 月住了 1 晚

10/10 有夠讚

william

家庭旅遊
喜歡：住宿環境和硬體
Convenience to major events and trains
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Christine，Oakville

Made my 38th birthday very special!!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Magdalena

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel. Pool area is a bit tired but otherwise truly a five star experience.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Isabella

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Always a great stay Fairmont Gold
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Fiona

於 2023 年 10 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2023年10月30日回覆
Thank you for providing a rating of your recent stay, I am glad to see that you enjoyed your time at our property.

10/10 有夠讚

Jeffrey

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Louise Cook, Fairmont Gold Manager 於 2023年10月30日回覆
Thank you for your rating your experience at our hotel, I am so pleased to hear that you enjoyed your stay.

10/10 有夠讚

DEBORAH ANNE

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stayed in a Fairmont Gold Suite. The suite was immaculate and spacious with a view of the lake, train station, towering skyscrapers and CN Tower. The selections for breakfast and the evening canapés are extensive and delicious. The lounge is a beautiful area to relax or visit with friends. Fairmont Gold Manager Louise and her team are welcoming and attentive. We can't wait to return. Thanks for another great stay.
Louise Cook - Fairmont Gold Manager 於 2023年8月5日回覆
Good Afternoon Deborah,Thank you very much for your review and kind words, I am so pleased that you enjoyed your stay and the suite. I look forward to your return!

10/10 有夠讚

Jeff

於 2023 年 7 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2023年7月11日回覆
Good Afternoon,Thank you very much for your review, we are pleased to hear that you enjoyed your stay!

10/10 有夠讚

Jeff

於 2023 年 7 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2023年7月11日回覆
Good Afternoon,Thank you for your review, we are pleased to hear that you enjoyed your stay!

10/10 有夠讚

Andrew

喜歡：整潔度和住宿環境和硬體
Great location and service
於 2023 年 6 月住了 2 晚
Louise Cook, Fairmont Gold Manager 於 2023年6月20日回覆
Good Evening Andrew,Thank you for your review, I am so pleased to hear that you enjoyed your stay and hope that you will have the opportunity to stay with us again on a future date.

6/10 一般般

真實旅客

喜歡：整潔度、住宿環境和硬體和客房舒適度
Not worth the money
I have mixed feeling about my Gold experience stay. The room was small and the view was terrible. There was no workspace. Many outlets were unusable. I had to use kettle on the bench as a table for it instead of the cabinet that was meant for this purpose. The guy who checked me in didn't tell me about the things I should have known about, such as the canapes that were happening right when I arrived. Nor the hot tubs or pool. He asked me if I was a new guest and I said yes so he should have explained these things. The first night, they didn't do turndown service and they didn't replenish the tea bags I used. The reason I bring this up is because we shouldn't have to ask for these expected basics. This is not a 3 star hotel and for the price we pay, things should be done without asking. The lounge was ok as were the offerings. I've had better at other fairmont hotels. When I explained a few of these things to one staff member, she wasn't surprised. She actually said there was new managers or something like that and things are not organized well. Yeah.. I see that. Was woken up at 2am due to the couple next door talking and then having sex. The walls are paper thin. I could actually hear the words they were saying it was so clear. Luckily it was only one night. The lobby restaurant was a disco party for my entire stay which was irritating. I'm not sure why they think this is acceptable. I definitely didn't spend any money there due to this. I won't be back!
於 2023 年 5 月住了 2 晚

10/10 有夠讚

Yan，New York

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2023年5月17日回覆
Good Afternoon,Thank you for providing your rating, we are pleased to hear that you enjoyed your stay.

10/10 有夠讚

Arthur

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Food always awesome
於 2023 年 3 月住了 3 晚
Louise Cook - Fairmont Gold Manager 於 2023年3月25日回覆
Arthur, thank you for your review. We are so pleased that you enjoyed your stay!

2/10 很糟糕

Helen

情侶出遊, 商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The valet staff were great but the Gold (exclusive) check in was incredibly poor. It took 20 mins, the member of staff could not work the computer and was quite dismissive of our frustration. When we arrived at our room we were incredibly upset. It is tiny and the bathroom is minute. Absolutely not worth the money and really wish we had chosen the 4 Seasons instead. I spoke to the check in associate but he advised all rooms were the the same size (tiny) and they had many complaints. Bitterly disappointed and won’t be back.
於 2023 年 3 月住了 1 晚
Doug 於 2023年3月15日回覆
Good morning, Helen, thank you for providing this valuable feedback. We strive to create the utmost luxury experience and I am very sorry we were not able to meet our standard for your stay. I would like the opportunity to speak with you regarding your stay details. I will reach out directly for the opportunity to discuss further. Warm Regards, Doug Chant, Fairmont Gold Director

10/10 有夠讚

Jackie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great from staff to amenities
於 2023 年 2 月住了 1 晚
Louise Cook - Fairmont Gold Manager 於 2023年2月24日回覆
Good Evening,Thank you for your review, I am so pleased to hear that you enjoyed your stay with us!

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 1 晚
Louise Cook - Fairmont Gold Manager 於 2023年4月16日回覆
Good Afternoon, thank you for your review we are so pleased to hear that you enjoyed your stay!

10/10 有夠讚

peter，Niagara on the Lake

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Stylish and quality
於 2023 年 2 月住了 1 晚
Louise Cook - Fairmont Gold Manager 於 2023年2月24日回覆
Good Evening,Thank you for your review, I am so pleased to hear that you enjoyed your stay with us!

10/10 有夠讚

cheral

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Spent one night at this location and wow have they done an amazing job renovating the hotel. The lobby bar and Library bar are great and a wonderful place to sit back and relax, food is good too. Rooms are large and the shower amazing. Only drawback is the room we were in we could hear the people next door using the toilet and coughing - apart from that it was great !!
於 2023 年 2 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2023年2月14日回覆
Thank you for your review, I am very pleased to hear that you enjoyed your stay and our renovations.

10/10 有夠讚

Alfonso

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Really enjoy it. I had a great time at the hotel. I will love if room service could start earlier say for example 6 am. There are a lot of travelers like me that wake up very early and have no choice if we want to take some breakfast.
於 2023 年 1 月住了 3 晚
Louise Cook, Fairmont Gold Manager 於 2023年2月14日回覆
Thank you for taking the time to write your review, I am pleased that you enjoyed your stay! Your suggestion regarding In Room Dining has certainly been noted for future consideration.

10/10 有夠讚

ronald

於 2023 年 1 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2023年3月10日回覆
Dear Ronald,Thank you for your rating, we are very pleased to hear that you enjoyed your stay!

10/10 有夠讚

peter，Niagara on the Lake

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Brilliant experience, first class
Louise Cook, Fairmont Gold Manager 於 2022年12月30日回覆
Thank you for your review, we are so glad that you enjoyed your stay!

8/10 不錯哦

Marzena

10/10 有夠讚

Christine，Oakville

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Wonderful place to stay. Gold lounge is worth it!
於 2022 年 12 月住了 1 晚
Louise Cook - Fairmont Gold Manager 於 2022年12月29日回覆
Good Morning, thank you for your review! I'm very pleased to hear that you enjoyed your stay.

10/10 有夠讚

Alena

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Gold service all the way
Gold floor as always is perfect! Service is great and attention to details fantastic.
於 2022 年 9 月住了 3 晚
Louise Cook, Fairmont Gold Manager 於 2022年10月7日回覆
Good Afternoon Alena,Thank you for your kind review, I am happy to hear that you enjoyed your stay and will pass along your feedback to our team. We hope to see you again!

10/10 有夠讚

Jacquie

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Un véritable hôtel boutique dans un grand hôtel
於 2022 年 9 月住了 3 晚
Louise Cook, Fairmont Gold Manager 於 2022年9月12日回覆
Thank you for your review, we are so glad to hear that you enjoyed your stay!

10/10 有夠讚

Haseeb

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Smells Really nice
於 2022 年 8 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2022年8月30日回覆
Dear Haseeb,We are pleased to hear that you enjoyed your stay, thank you for staying with us!

10/10 有夠讚

Fernando

喜歡：整潔度、員工素質和住宿環境和硬體
於 2022 年 8 月住了 2 晚

10/10 有夠讚

Alain

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nuit Fairmont Royal York
Wow , quel beau court séjour. Magnifique ! Nous allons revenie c'est sûr.
於 2022 年 8 月住了 1 晚

10/10 有夠讚

Donna

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed in the King Gold Suite. Room was very large and well appointed. The details in the room were very nice with all the Gold accents. Fully stocked mini bar and Nespresso coffee with snacks. Marble bathroom was beautiful and bed was comfortable. Great view of the city from our room. It was quiet and the room temperature and lighting were easily controlled. Cannot say enough about the Gold lounge. Food and staff was excellent. Great atmosphere and the food and snacks were delicious. Would have no trouble returning to the Fairmont Royal York Gold experience when back in Toronto.
於 2022 年 7 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2022年8月30日回覆
Dear Donna, we are so pleased to hear that you enjoyed your stay with us and would like to thank you for taking the time to leave your review, we will be sure to share it with our team. Warm Regards,

6/10 一般般

Carolyn

喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
Stayed in expensive gold suite and the bathroom floors were filthy especially around the toilets. When I complained that the floors needed washing they simply put more bathmats down on the floor. Unacceptable!
於 2022 年 7 月住了 2 晚

10/10 有夠讚

Victoria

於 2022 年 7 月住了 1 晚
RYH 於 2022年7月17日回覆
Thank you for taking the time to provide us with your positive review, Victoria. We are pleased to know that your stay was a success and we hope to welcome you back to Fairmont Gold at the Royal York Hotel again soon.

10/10 有夠讚

Jason

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 6 月住了 1 晚
Louise Cook, Fairmont Gold Manager 於 2022年6月24日回覆
Good Afternoon Jason, thank you for your review. We are very pleased that you enjoyed your stay and hope to see you again.

10/10 有夠讚

Allison

喜歡：整潔度、住宿環境和硬體和客房舒適度
Treat yourself stay-cation
I've stayed at the Fairmont before, but the Gold Experience adds a little extra special touch. While the room was an okay size, I found the little perks like private check-in, canapes, and a dedicated lounge, wonderful. The staff was super attentive and friendly as well. I definitely recommend giving the Gold Experience a try at least once, for a little getaway in the city.
於 2022 年 5 月住了 2 晚
Louise Cook, Fairmont Gold Manager 於 2022年6月22日回覆
Thank you very much for your review, we are so pleased to hear that you enjoyed your stay.

8/10 不錯哦

Karima

於 2022 年 4 月住了 1 晚

6/10 一般般

Gursimranbir

喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
於 2022 年 4 月住了 2 晚

10/10 有夠讚

Richard A

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 1 晚

10/10 有夠讚

Julie，Gatineau

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Parfait
於 2022 年 3 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 2 晚

8/10 不錯哦

Michelle

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 3 晚

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 2 晚

10/10 有夠讚

Aiesha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bar in the lobby was awesome. The layout of the entire facility is very classy. Our check in host was super friendly and helpful.
於 2021 年 11 月住了 1 晚

10/10 有夠讚

JOHN

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Private check in
於 2021 年 11 月住了 2 晚

10/10 有夠讚

Adam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Graet
於 2021 年 10 月住了 3 晚

10/10 有夠讚

basssam

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
tres bien localise
於 2021 年 9 月住了 3 晚

10/10 有夠讚

Dana

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved the Gold experience and lounge, service was excellent as well. The room was wonderful!
於 2021 年 9 月住了 1 晚

10/10 有夠讚

Franziska

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2021 年 9 月住了 1 晚

4/10 不太好

Saarah，Brampton

於 2021 年 9 月住了 1 晚