MIMARU TOKYO UENO NORTH Front Desk Team 於 2024年1月27日回覆
Dear Guest,Thank you for staying in MIMARU Tokyo Ueno North and deciding to share your opinion. We truly appreciate any feedback so we can further improve our services. We are delighted that you seemed to be satisfied with your stay. As for the hotel amenities, we have indeed suspended the self service plastic amenities for environmental reasons, however we does provide guests with slippers and bamboo toothbrushes upon request. Once again, thank you for your kind review! We hope to host you again in the future.Best Regards,
Dear Guest、Thank you for taking moment to share your experience.We are delighted to learn that you have enjoyed your time with us at MIMARU TOKYO UENO NORTH.Hope youll visit us again. Warm Regards,MIMARU TOKYO UENO NORTH
8/10 不錯哦
CHI NGAI
家庭旅遊
2023年9月24日
喜歡:整潔度、設施服務和住宿環境和硬體
離JR站和地鐵站比較遠
CHI NGAI
於 2023 年 9 月住了 2 晚
MIMARU Tokyo Ueno North 於 2023年9月25日回覆
Thank you for leaving a review here for us!We really appreciate your review and we still keep on working and provide a better service to our guests in the future as well.We look forward to seeing you again in Tokyo on your next trip!Best regards,
6/10 一般般
CHI NGAI
2023年9月15日
喜歡:整潔度
CHI NGAI
於 2023 年 9 月住了 1 晚
MIMARU Tokyo Ueno North 於 2023年9月16日回覆
Thank you for leaving a review here for us!We really appreciate your review and we still keep on working and provide a better service to our guests in the future as well.We look forward to seeing you again in Tokyo on your next trip!Best regards,
8/10 不錯哦
Wai yi
2023年9月14日
Wai yi
於 2023 年 8 月住了 8 晚
MIMARU Tokyo Ueno North 於 2023年10月8日回覆
Dear Wai yiThank you for leaving your review here for us.Your voice will be the motivation for our staff.We look forward to welcoming you again in Tokyo.Best regards,MIMARU TOKYO UENO NORTH
8/10 不錯哦
Yuen Man
2023年8月30日
Yuen Man
於 2023 年 8 月住了 3 晚
MIMARU TOKYO UENO NORTH Front Desk Team 於 2023年8月31日回覆
Thank you for leaving a review here for us!We really appreciate your review and we still keep on working and provide a better service to our guests in the future as well.We look forward to seeing you again in Tokyo on your next trip!Best regards, MIMARU TOKYO UENO NORTH
10/10 有夠讚
CHI YU
家庭旅遊
2023年8月12日
喜歡:整潔度、設施服務和住宿環境和硬體
Convenient location. We stayed couple nights here and took train to places around Tokyo.
Room is spacious, good for family trip
CHI YU
於 2023 年 8 月住了 7 晚
MIMARU Tokyo Ueno North 於 2023年8月13日回覆
Dear Chi Yu,Thank you for your wonderful review!We are glad that you could enjoy sightseeing in Tokyo!Best regards Front desk team Sandra
10/10 有夠讚
Yu Hsin
2023年8月7日
Yu Hsin
於 2023 年 7 月住了 6 晚
MIMARU Tokyo Ueno North 於 2023年8月9日回覆
Dear Yu Hsin, Thank you for your review!We hope to see you again in our hotel!Best regards Front desk team Sandra
10/10 有夠讚
YA YUN
2023年8月6日
YA YUN
於 2023 年 7 月住了 10 晚
MIMARU TOKYO UENO NORTH Front Desk Team 於 2023年8月7日回覆
Dear Ya Yun, Thank you for your wonderful review!We hope to see you again in our hotel. Best regards Front desk team Sandra
8/10 不錯哦
真實旅客
家庭旅遊
2023年8月2日
喜歡:整潔度和客房舒適度
房間整潔 空間大. 去上野站比較遠. 後面對面街有便利店 .
真實旅客
於 2023 年 7 月住了 9 晚
MIMARU Tokyo Ueno North 於 2023年8月3日回覆
Dear GuestThank you for staying with MIMARU Tokyo Ueno North!We're glad to hear that you enjoyed your stay with us!Hope it will be a great memory for your family!And we hope to see you again on your next trip to Japan!
10/10 有夠讚
Sung li
2023年7月30日
Sung li
於 2023 年 7 月住了 3 晚
Front Desk Team 於 2023年8月1日回覆
Dear GuestThank you for staying with MIMARU Tokyo Ueno North!We're glad to hear that you enjoyed your stay with us!Hope it will be a great memory for your family!And we hope to see you again on your next trip to Japan!MIMARU Tokyo Ueno North
10/10 有夠讚
Chenmiao
家庭旅遊, 親子旅遊
2023年6月27日
喜歡:整潔度和住宿環境和硬體
2家族で楽しくて過ごしました。部屋は綺麗だし、広いです。コスパがとても高いです。
Chenmiao
於 2023 年 6 月住了 3 晚
MIMARU Tokyo Ueno North 於 2023年6月27日回覆
Chenmiao 様この度は、数ある宿泊施設からMimaru Tokyo Ueno North をお選びいただき、誠にありがとうございました。このような嬉しく、ありがたいお言葉を拝読し、大変喜ばしい限りです!また是非お越しくださいませ!お待ちしております。受付チームサンドラ
8/10 不錯哦
Tze Shing
2023年6月2日
喜歡:整潔度、設施服務和住宿環境和硬體
如果需要四至五人一間房,又有酒店嘅招呼,只有這個品牌做到
Tze Shing
於 2023 年 5 月住了 7 晚
MIMARU TOKYO UENO NORTH Front Desk Team 於 2023年6月3日回覆
Dear Tze Shing,Thank you so much for choosing us as your place to stay in Tokyo!We're happy to hear that you enjoyed your stay here in Japan with us!Also, thank you for your kind words about our rooms! We appreciate it!We hope to see you again on your next trip!We'll do our best so your next visit will be even better!MIMARU Tokyo Ueno NorthFront Desk Team
10/10 有夠讚
YACHU
家庭旅遊
2023年5月22日
喜歡:整潔度和客房舒適度
YACHU
於 2023 年 5 月住了 2 晚
MIMARU東京上野NORTH 於 2023年5月26日回覆
Dear YACHU,Thank you so much for choosing us as your place to stay in Tokyo!We're so happy to know that you enjoyed your trip here in Japan with us!We hope to see you again on your next trip! We'll do our best so your next visit will be even better!MIMARU Tokyo Ueno NorthFront Desk Team
8/10 不錯哦
真實旅客
團體旅遊
2023年5月1日
喜歡:整潔度和客房舒適度
位置尚算方便,雖然離火車站有點遠。有香港人的實習生,較親切及提供協助。
真實旅客
於 2023 年 4 月住了 3 晚
MIMARU TOKYO UENO NORTH Front Desk Team 於 2023年5月1日回覆
Dear Guest,Thank you so much for choosing us as your place to stay in Tokyo!We're glad to hear that you enjoyed your trip here in Japan with us!Also, we will take in consideration about your comment regarding the distance from the station. We will try to improve our service for our guests.We hope to see you again on your next trip!We'll do our best so your next visit will be even better!MIMARU Tokyo Ueno NorthFront Desk Team
10/10 有夠讚
Angela
2023年4月14日
Angela
於 2023 年 4 月住了 8 晚
MIMARU Tokyo Ueno North 於 2023年5月4日回覆
Dear Angela,Thank you so much for choosing us as your place to stay in Tokyo!We're so happy to know that you enjoyed your trip here in Japan with us!We hope to see you again on your next trip! We'll do our best so your next visit will be even better!MIMARU Tokyo Ueno NorthFront Desk Team
10/10 有夠讚
Chun pong
2023年3月31日
Chun pong
於 2023 年 3 月住了 5 晚
MIMARU Tokyo Ueno North 於 2023年4月21日回覆
Thank you for staying with us during your trip to Tokyo!We appreciate your kind review and we will try our best to improve our service everyday.We hope to see you again at MIMARU TOKYO UENO NORTH on your next trip!Best regards,Front Desk Team
Front Desk Team MIMARU TOKYO UENO NORTH 於 2023年1月16日回覆
Thank you very much for staying at MIMARU TOKYO UENO NORTH!Thank you for your review, we'll appreciate a lot.Above all, we are very happy that our guests were satisfied with our hotel. If you have another chance, please use it.All the staff are looking forward to seeing you!Front Desk Team MIMARU TOKYO UENO NORTH
8/10 不錯哦
benny
家庭旅遊
2022年12月22日
喜歡:整潔度和客房舒適度
benny
於 2022 年 12 月住了 4 晚
MIMARU Tokyo Ueno North 於 2022年12月22日回覆
Thank you for choosing MIMARU Tokyo Ueno North for your stay!We are so happy that you satified with our services.We are trying our best everyday to bring the better experience to guests.We hope to see you again in MIMARU Tokyo Ueno North!MIMARU Tokyo Ueno NorthFront Desk Team
10/10 有夠讚
HUI HUA
家庭旅遊
2022年12月6日
喜歡:整潔度和客房舒適度
HUI HUA
於 2022 年 11 月住了 7 晚
MIMARU東京上野NORTH 於 2022年12月8日回覆
Thank you for choosing MIMARU Tokyo Ueno North for your stay!We are so happy that you have had a great experience here.We are trying our best everyday to bring the better experience to guests.We hope to see you again in MIMARU Tokyo Ueno North!MIMARU Tokyo Ueno NorthFront Desk Team
MIMARU TOKYO UENO NORTH the front desk 於 2020年2月22日回覆
Dear Guest,
Thank you for staying with us!
We are very happy to hear that you liked our hotel.
MIMARU TOKYO UENO NORTH is 2nd anniversary, thanks to our guest. Thank you for your support!
We all hope you had a wonderful time in Japan and we could help to make your trip a better one.
It was a great pleasure having you here, and looking forward to seeing you again someday.
Your kind review is highly appreciated.
Best wishes,
Asuka
10/10 有夠讚
ming-chang
家庭旅遊
2020年2月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ming-chang
於 2020 年 2 月住了 2 晚
Claire 於 2020年2月16日回覆
Dear guest
Thank you for staying with us and taking the time to give us your feedback for us. We hope that you liked our hotel and could spend a wonderful time around Tokyo. It would be an honor to meet you again on your next trip to Japan. Thank you very much. Sincerely yours,
10/10 有夠讚
Chienwen
家庭旅遊
2020年2月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間空間很大,適合全家出遊
Chienwen
於 2020 年 2 月住了 5 晚
Oyanga 於 2020年2月13日回覆
Dear Chienwen
Thank you for staying with us and taking the time to write a review for us.
We are happy to hear that you liked our hotel during your stay in Japan.
As you said, our hotel is very popular for family travel because we do have lots of useful free rental items and a kitchen in every room which is very comfortable for cooking.
It would be an honor to meet you again on your next trip to Japan.
Thank you very much.
Sincerely yours,
Oyanga
10/10 有夠讚
Benson,Taiwan, ROC
家庭旅遊
2020年2月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
舒適、友善、便捷、適合家庭。但是小缺點就是隔音稍微差一點點,但不影響休息或是睡眠。
Benson
於 2020 年 2 月住了 5 晚
Claire 於 2020年2月10日回覆
Dear Benson
Thank you for staying at MIMARU UENO NORTH for your trip to Japan!
I am grateful to hear that you had an enjoyable stay with your family in our hotel room.
At the same time, I am deeply sorry for the inconvenience of the noise while you were sleeping. I am glad that the noise did not affect your sleep, but still, it should have made your stay less comfortable. We would like to check the rooms and like to prevent them from happening again. Your feedback is appreciated to make MIMARU a better hotel.
I wish you were able to have an exciting trip in Japan.
We are looking forward to welcoming you again at MIMARU.
Best wishes
Claire
8/10 不錯哦
真實旅客
家庭旅遊
2020年2月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
除了離車站太遠,其他都很好
真實旅客
於 2020 年 2 月住了 1 晚
Front desk 於 2020年2月7日回覆
Dear guest, Thank you for staying at MIMARU UENO NORTH! We appreciate your nice review. We hope you had a great time in Japan and had a comfortable stay at MIMARU. We are looking forward to seeing you again here. Best regards,
10/10 有夠讚
真實旅客
2020年1月31日
真實旅客
於 2020 年 1 月住了 3 晚
Front desk 於 2020年2月1日回覆
Dear guest, Thank you for staying at MIMARU UENO NORTH. We appreciate your nice feedback. I hope you had a wonderful stay at MIMARU and had an exciting tour in Japan. We are looking forward to welcoming you again at MIMARU. Best wishes
10/10 有夠讚
YU-CHI
家庭旅遊
2020年1月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A comfortable and warm hotel
Very comfortable hotel
YU-CHI
於 2020 年 1 月住了 1 晚
Front desk 於 2020年1月30日回覆
Dear guest, Thank you very much for staying with us and taking your time to give us feedback! We are glad that you felt comfortable. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Kind wishes,
10/10 有夠讚
Sherman
家庭旅遊
2020年1月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient, near the JR station. The staff are very friendly.
Sherman
於 2020 年 1 月住了 4 晚
the front desk 於 2020年1月28日回覆
Dear Sherman,
Thank you for staying with us, and we highly appreciate your review!
We are glad to hear that you liked MIMARU.
It was a great pleasure having you here.
Hope you had a wonderful time in Japan. We all are looking forward to seeing you again someday.
Again, thank you for such a kind review.
This is highly appreciated.
Best wishes,
Asuka
10/10 有夠讚
Shufen
家庭旅遊
2020年1月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shufen
於 2020 年 1 月住了 3 晚
Claire 於 2020年1月30日回覆
Dear Shufen
Thank you for staying at MIMARU UENO NORTH. We appreciate your lovely feedback.
I hope you had a wonderful stay at MIMARU and had an exciting tour in Japan.
We are looking forward to welcome you again at MIMARU.
Best wishes
Dear HENGFEI,
Thank you for staying with us.
At first, we apologize for the noise made you bothered.
We are very sorry about that.
We are glad to hear that your trip was memorable even you had a bad experience.
It was a great pleasure having you here, and we all are looking forward to seeing you again.
Thank you for your kind review. It is highly appreciated.
Best wishes,
Asuka
10/10 有夠讚
真實旅客
2019年12月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 11 月住了 6 晚
MIMARU TOKYO UENO NORTH Oyanga 於 2019年12月5日回覆
Thank you for staying with us!
We appreciate taking your time for such a nice review for us.
We hope you could spend a great time in Tokyo.
It would be our great pleasure to meet you again on your next trip to MIMARU UENO NORTH!
10/10 有夠讚
HSIU YING
家庭旅遊
2019年11月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
適合全家入住的酒店
地點便利,離車站、便利商店都不遠。
HSIU YING
於 2019 年 11 月住了 2 晚
MIMARU TOKYO UENO NORTH front desk Kaede 於 2019年11月29日回覆
Dear Hsiu Ying.
Thank you for staying at MIMARU!
Thank you for mentioning about our location.
Our hotel is not far from station and convinience store.
It would be our great pleasure to meet you again on your next trip to Japan. Hope you could spend a wonderful time in Tokyo.
Thank you for taking the time to give us your feedback.
Best wishes,
Kaede
10/10 有夠讚
真實旅客
2019年11月4日
喜歡:整潔度和住宿環境和硬體
真實旅客
於 2019 年 10 月住了 1 晚
MIMARU TOKYO UENO NORTH front desk Oyanga 於 2019年11月4日回覆
Dear guest, Thank you for staying with us!
We appreciate taking your time for such a nice review for us.
We hope you could spend a great time in Tokyo.
It would be our great pleasure to meet you again on your next trip to MIMARU UENO NORTH.
8/10 不錯哦
ChinYu
家庭旅遊
2019年10月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ChinYu
於 2019 年 10 月住了 1 晚
MIMARU TOKYO UENO NORTH front desk Asuka 於 2019年10月28日回覆
Dear guest Thank you for staying with us! We hope you could spend great time at MIMARU. It would be our pleasure to meet you again here at MIMARU! Thank you.
MIMARU TOKYO UENO NORTH front desk 於 2019年10月14日回覆
Dear Kou
Thank you for staying at MIMARU UENO NORTH.
Excuse for replying in English.
We are glad to hear that you had a comfortable stay with your family.
At the same time, we are sorry for the inconvenience of the noise you felt from the neighbor rooms.
Also, we apologize for the double billing and for letting you feel bad about it. We will be careful later on not to happen to other guests.
We appreciate your opinion and feedback.
It would be wonderful if we have a chance to welcome you again with better service.
Thank you again for your cooperation
Best wishes
Claire
10/10 有夠讚
Chin-Sheng,Taiwan
2019年10月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
住起來還不錯,很適合家庭旅遊
Chin-Sheng
於 2019 年 9 月住了 2 晚
Asuka 於 2019年10月4日回覆
Dear Chin-Sheng
Thank you for staying at MIMARU!
We are glad you enjoyed your trip to Japan with your family.
Hope to see you again someday at MIMARU.
Sincerely yours
10/10 有夠讚
Chin-Sheng,Taiwan
2019年9月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很適合家庭旅遊;空間及房間內部設施真的很好,尤其是小廚房及小茶几組
Chin-Sheng
於 2019 年 9 月住了 1 晚
MIMARU 於 2019年10月2日回覆
Dear Chin Sheng
Thank you for staying at MIMARU UENO NORTH.
We are glad to hear that you took advantage of the kitchen. I hope your family was able to feel comfortable in our hotel room.
We are looking forward to welcoming you again someday at MIMARU.
We sincerely appreciate your feedback.
Best wishes
Claire
Dear Jiali
Thank you for staying at MIMARU UENO NORTH.
Apologies for replying in English.
We are glad to hear that you felt comfortable staying in our hotel room, and were able to tour around the Ueno area.
At the same time, we are sorry for the inconvenience of the dust of the drier and the cleaning service. We will be careful regarding to your opinion.
We appreciate your feedback and wish to see you again someday at MIMARU.
Best wishes
Claire
10/10 有夠讚
真實旅客
2019年9月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
距離地鐵站大約要走10分鐘。其他部分都很完美~
真實旅客
於 2019 年 9 月住了 3 晚
MIMARU TOKYO UENO NORTH front desk 於 2019年9月18日回覆
Thank you for staying at MIMARU TOKYO UENO NORTH.
We are glad to hear that you felt comfortable at our hotel.
Also, we are sorry for the inconvenience of the distance from the subway.
Hope you had a great time in Japan.
Sincerely
Thank you for staying with us! We appreciate taking your time for such a nice review for us. We hope you could spend great time in Tokyo. It would be our great pleasure to meet you again of your next trip at MIMARU UENO NORTH
Dear guest
Thank you for staying at MIMARU UENO NORTH.
We are glad to hear that you enjoyed our hotel overall.
Seems like you made the most of our hotel and we are very happy about that.
Hope you enjoyed touring around Tokyo and wish to see you again someday.
We appreciate your review.
Best wishes
10/10 有夠讚
真實旅客
2019年9月3日
真實旅客
於 2019 年 8 月住了 4 晚
MIMARU UENO NORTH 於 2019年9月4日回覆
Thank you for staying with us!
We appreciate taking your time for such a nice review for us.
We hope you could spend great time in Tokyo.
It would be our great pleasure to meet you again of your next trip at MIMARU UENO NORTH
10/10 有夠讚
Pui Yan
2019年9月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Pui Yan
於 2019 年 8 月住了 4 晚
MIMARU TOKYO UENO NORTH 於 2019年9月5日回覆
Dear Guest,
Thank you for staying with us.
We hope you had a comfortable stay.
We are looking forward to welcoming you again at MIMARU TOKYO UENO NORTH.
10/10 有夠讚
真實旅客
家庭旅遊, 親子旅遊
2019年8月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quite far away from metro station for transport about 20 mins, but JR station 15 mins. Staff are helpful.
真實旅客
於 2019 年 8 月住了 5 晚
MIMARU TOKYO UENO NORTH 於 2019年8月27日回覆
Thank you for staying at our hotel!
We are sorry for the inconvenience of our location.
We are glad to hear that our staff was able to help you let your stay a better one.
We appreciate your kind review and wish to see you again someday!
10/10 有夠讚
真實旅客
親子旅遊
2019年8月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
住的地方鬧中取靜,交通方便很不錯!下次再去東京還是會選擇美滿如家!
真實旅客
於 2019 年 8 月住了 4 晚
MIMARU TOKYO UENO NORTH 於 2019年8月27日回覆
谢谢你入住我们的酒店!
我们很高兴听到您喜欢我们的酒店。
感谢您的好评,希望有一天能再见到您!
10/10 有夠讚
HAOYUN
2019年8月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
窗跟枕頭睡不慣,有小小孩的不太適合,因為離車站有點距離,其他的都很滿意
HAOYUN
於 2019 年 8 月住了 4 晚
MIMARU TOKYO UENO NORTH 於 2019年8月25日回覆
Dear guest, Thank you for staying with us and hope you could spend a great time in Japan! We are sorry about your inconvenience. The JR Ueno station is about 5min for a walk but, KEISEI UENO station is about 15min. It will be a great pleasure to meet you again on your next trip to Japan! Thank you. MIMARU UENO NORTH front staff
Dear guest
Thank you for staying at MIMARU UENO NORTH.
We are glad to hear that your family enjoyed staying in our hotel room and the bunk beds.
At the same time, we are sorry for the inconvenience of the distance from the station to our hotel. It should have been very hot walking for a long time.
Hope you enjoyed touring around Tokyo and wish to see you someday again at MIMARU.
We appreciate your review.
best wishes
Claire